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Reviews of Grand Cosmopolitan Hotel

5 out of 5
Grand Cosmopolitan Hotel
Al Barsha1, behind Mashreq metro station, (previously known as Sharaf DG), Dubai, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 399 out of 495 reviews" "
Rating 8 - Good. 68 out of 495 reviews" "
Rating 6 - Okay. 12 out of 495 reviews" "
Rating 4 - Poor. 4 out of 495 reviews" "
Rating 2 - Terrible. 12 out of 495 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Daria Guest Experience Manager on 15 Apr 2024
Thank you so much for taking the time to share your positive views on our hotel. We appreciate the effort.Best regards,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Good hotel. Great food, close to metro and mall.
Stayed 4 nights in Apr 2024
Response from Daria Guest Experience Manager on 15 Apr 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and spacious and the restaurant offered various dishes that are unique and delicious. The metro station is only about 3 min walking distance- extremely convenient to get to anywhere in the city. The hotel shuttle was also a plus to go to the beach and the mall.
Stayed 6 nights in Mar 2024
Response from Daria Guest Experience Manager on 15 Apr 2024
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 Excellent

Raymundo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has comfortable rooms and great food options for breakfast and dinner. Only downside is we had to take a taxi everywhere. We did find their travel services helpful so we could do more on our short 3 night stay.
Stayed 3 nights in Mar 2024
Response from Daria Guest Experience Manager on 15 Apr 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

2/10 Terrible

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad front desk ,after flying for 15 hrs they did not have my reservation,I made 2 reservations and could only find 1 even after giving them my confirmation number ,made me wait 1-2 hours trying to find reservation,poor front desk and management
Stayed 1 night in Feb 2024
Response from Daria Guest Experience Manager on 29 Apr 2024
We're truly sorry to hear about the frustration you encountered with your reservations upon arrival. This experience does not reflect the standard of service we aim to provide. We did have a glitch in the systems where the reservations were not showing internally.Rest assured, we took your feedback seriously and addressed this issue promptly with our front desk team and management to ensure improved coordination and efficiency in handling reservations in the future. Your patience is greatly appreciated, and we hope for the opportunity to make it up to you with a smoother and more pleasant stay next time.Best regards,

10/10 Excellent

Stephanie

Travelled with partner
Great property. Very clean, excellent brunch. Nice amenities.
Stayed 2 nights in Mar 2024
Response from Daria Guest Experience Manager on 28 Mar 2024
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 Excellent

Dana Shageeva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Very clean, friendly staff, close to many sights. Would stay again !
Response from Daria Guest Experience Manager on 8 Mar 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 Excellent

ANtwaun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great they even decorated my room for my birthday
Stayed 5 nights in Feb 2024
Response from Daria Guest Experience Manager on 8 Mar 2024
Happy Birthday once again and thank you for taking the time to review our hotel online. We appreciate the effort.It is a pleasure to read from your comments that you were delighted with the service of our associates, which will be shared with the team. Customer Care is indeed amongst one of our highest priorities and it is always rewarding to receive such compliments.Best regards

10/10 Excellent

Carlos A, Union city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and up-to-date. The staff is very nice. The rooms are large and spaces. There are great amenities on the property and you are assessable to serve different shopping and eateries nearby.
Stayed 5 nights in Feb 2024
Response from Daria Guest Experience Manager on 28 Feb 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards,

10/10 Excellent

farha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at this hotel. Staff were extremely polite and friendly. Kids pool was great. Rooms are spacious.
Stayed 8 nights in Feb 2024
Response from Daria Guest Experience Manager on 28 Feb 2024
Once again thank you for your visit and for posting an amazing review. As a regular guest to our hotel we certainly appreciate your feedback and it is an absolute pleasure to read those kind words about our staff. Thank you once again for your loyalty and it was a pleasure to have you as our guest! We look forward to welcoming you back Best regards

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing there is both a breakfast and dinner buffet.
Stayed 2 nights in Feb 2024
Response from Daria Guest Experience Manager on 26 Feb 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofia on the front desk was lovely and welcoming. Personalized service from all front office staff. Breakfast buffet had good variety but getting coffee and cappuccino was sometimes a long wait; had to flag down wait staff each time.
Stayed 3 nights in Feb 2024
Response from Daria Guest Experience Manager on 16 Feb 2024
Thank you for your positive review It is a pleasure to read from your comments that you were delighted with the service of our associates, which will be shared with the team. Customer Care is indeed amongst one of our highest priorities and it is always rewarding to receive such compliments.We regret the long wait for the coffee but thank you for bringing it to our attention. We will pass the comment to the Food and beverage manager for his immediate action. We look forward to welcoming you back soon to Dubai and to the Grand Cosmopolitan Hotel.Best regards

10/10 Excellent

Svetlana

Stayed 3 nights in Jan 2024
Response from Daria Guest Experience Manager on 21 Mar 2024
Thank you for your positive review We look forward to welcoming you back Best regards

2/10 Terrible

Mohammed, Houston

Stayed 4 nights in Jan 2024
Response from Daria Guest Experience Manager on 26 Feb 2024
Thank you for taking the time to share your thoughts about the Grand Cosmopolitan Hotel, Dubai. We would appreciate receiving more details on the hotel welcome email in order to understand better your review. We are very thankful for your comments as these will definitely assist us in improving our service in the future. We truly hope that you will give us another chance by hosting you during your next visit to the Dubai. Best regards,

10/10 Excellent

Sukanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Food was great. Comfortable room.
Stayed 3 nights in Jan 2024
Response from Daria Guest Experience Manager on 15 Jan 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

6/10 Okay

Koumal

Stayed 6 nights in Dec 2023
Response from Daria Guest Experience Manager on 30 Jan 2024
Thank you for your positive feedback We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel in a good location
The hotel and its staff were excellent and very willing to help . They upgraded our family room to the grand suite and we had the most comfortable and wonderful stay . Mohamed at the help desk was always there to assist us and the breakfast was well prepared and fresh daily . Highly recommended
Stayed 6 nights in Dec 2023
Response from Daria Guest Experience Manager on 10 Jan 2024
Thank you for your review highlighting the great experience you have had in our hotel, and we are most certainly pleased the effort and by your kind words. We are working hard to be the best Hotel in terms of Value and personalized service in Dubai Be assured, all your motivating comments will be passed on to the entire team to highlight their great efforts and dedication towards our guests satisfaction.We look forward to welcoming you back soon to Dubai and to the Grand Cosmopolitan Hotel.Best regards

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Daria Guest Experience Manager on 10 Jan 2024
Thank you for your positive review We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards,

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Daria Guest Experience Manager on 8 Jan 2024
Thank you for your positive review We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 Excellent

Tamika

Stayed 7 nights in Dec 2023
Response from Daria Guest Experience Manager on 8 Jan 2024
Thank you for your positive review We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 Excellent

Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Daria Guest Experience Manager on 2 Jan 2024
Thank you for your positive review We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 Excellent

Lisa, Tigard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean and comfortable room. Helpful staff.
Stayed 3 nights in Oct 2023
Response from Daria Guest Experience Manager on 27 Dec 2023
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 Excellent

Magdy

Stayed 2 nights in Dec 2023
Response from Daria Guest Experience Manager on 18 Jan 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Daria Guest Experience Manager on 10 Jan 2024
Thank you for your positive review We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards,

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with big beds
Stayed 3 nights in Dec 2023
Response from Daria Guest Experience Manager on 27 Dec 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards,

8/10 Good

Hardeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very spacious rooms. Decent breakfast and dining, but no bar in the property.
Response from Daria Guest Experience Manager on 13 Feb 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

6/10 Okay

Shiraz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice room size however the staff could use some training on being friendly with customers or Atleast smile to begin with. There is a staff of certain Eastern European nationality at the reception who need to learn the basic of interacting with customers. After checking out there is a hold charge place on my card which was never canceled even after emailing the hotel twice no response was received
Response from Daria Guest Experience Manager on 19 Feb 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We regret the shortfall you experienced art the reception. It is our goal to ensure that every guest feels welcomed and valued throughout their stay. Rest assured, the concerns you raised have been addressed with our team and proper training is conducted to enhance customer service standards.Also, we take a deposit to cover any incidental charges that the guest would have during their stay with us and to extend an ease of payment through room charge option. If the deposit amount is not used during the stay by the guest, the same is refunded upon checkout to the respective mode of payment. If the deposit is preauthorized on your credit card it takes up to 14 working days for it to release depending upon the issuing bank. We request you to check with your bank in regards to the expected amount.Your kind feedback is very much appreciated and we look forward to welcoming you back again in the not too distant future.Best regards

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room upgrade, services provided and location were excellent.
Stayed 2 nights in Dec 2023
Response from Daria Guest Experience Manager on 11 Dec 2023
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

8/10 Good

Md

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Metro which is the first priority for us.
Stayed 2 nights in Nov 2023
Response from Daria Guest Experience Manager on 11 Dec 2023
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 Excellent

Sabrina, Bramley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and the staff were great
Stayed 1 night in Nov 2023
Response from Daria Guest Experience Manager on 11 Dec 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 Excellent

Maria Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so SPACIOUS, CLEAN & most of the STAFF are very FRIENDLY . I feel at home and our room is super NICE & COMFY !!! I LIKE the Long Bathtub 🛀 & Bathroom.🚽 . Even I didn’t have the TIME to go for Swimming in the pool - I LOVE the VIEW & can see the Burj AL ARAB on a distance which is MAGNIFICENT!!! I can recommend to my Friends & Relatives.. So I am a SATISFIED Traveler & ENJOYED my almost 2 weeks Stay … THUMBS 👍 UP 👍
Stayed 8 nights in Oct 2023
Response from Daria Guest Experience Manager on 11 Dec 2023
We thank you for taking the time to share your experience at the Grand Cosmopolitan Hotel. We appreciate the effort .We are pleased to have satisfied your expectations and your comments have been passed on to our team as they are very encouraging and will help us pushing our benchmarks upwards. Once again thank you for sharing your thoughts and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel on your next visit.Best regards

10/10 Excellent

Minaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Ahmed in reservation was very helpful and had a very good manner to him. Generally speaking very friendly staff and hotel in excellent location.
Stayed 3 nights in Nov 2023
Response from Daria Guest Experience Manager on 28 Nov 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.It is a pleasure to read from your comments that you were delighted with the service of our associates, specially Ahmed, which will be shared with the team. Customer Care is indeed amongst one of our highest priorities and it is always rewarding to receive such compliments.We look forward to welcoming you back soon to Dubai and to the Grand Cosmopolitan Hotel.Best regards

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem in Dubai. The rooms are nicely done, bed is comfortable and the staff are very friendly and helpful. The proximity to Metro station, hotel shuttle and easy access to Taxis/Uber makes this hotel even more appealing
Stayed 7 nights in Nov 2023
Response from Daria Guest Experience Manager on 28 Nov 2023
Thank you very much for your review and it's great that you were pleased with our location, services and facilities. We are even more happy to see that you enjoyed your trip.Such comments are very motivation to our team and encourage us to continue exploring ways to make the stay of our customers even more satisfying and memorable.Once again thank you for sharing your thoughts and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel on your next visit.Best regards

10/10 Excellent

Bharat Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff were very professional and courteous. The room was very clean and spacious. Excellent breakfast opinion.
Stayed 6 nights in Nov 2023
Response from Daria Guest Experience Manager on 23 Nov 2023
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 Excellent

JOSE, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awasome Hotel. Very clean, friendly staff, great breakfast Buffet, great location.
Stayed 4 nights in Nov 2023
Response from Daria Guest Experience Manager on 16 Nov 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 Excellent

Bunmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming and hospitable. They do everything they can to help you. The rooms are excellent and spacious. Very clean. The facilities are really good to. A lovely place to stay.
Stayed 4 nights in Nov 2023
Response from Daria Guest Experience Manager on 14 Nov 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daria Guest Experience Manager on 14 Nov 2023
Thank you for your positive review Best regards,

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 3 nights in Nov 2023
Response from Daria Guest Experience Manager on 13 Nov 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 Excellent

helen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our experience in this property was really good. What makes it a 5 star hotel is not the facility but the people who works in this place. We meet Tarik, he's one of the supervisor who went above and beyond his call of duty. He helped my friend and accommodated their needs beyond our expectations.
Stayed 6 nights in Oct 2023
Response from Daria Guest Experience Manager on 8 Nov 2023
It is really nice to know that you had a good stay with us and that the team attended your requests and made your stay comfortable. We very much appreciate your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We sincerely do hope that we would have the opportunity of welcoming you back again as our guest.Best regards,

10/10 Excellent

neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at cosmopolitan hotel
Forth time in two years staying at this hotel and it Never disappoints from the moment you stop at the door you are treated like royalty will definitely be back again must just mention Linn from House keeping going out of his way to make sure everything in your room is of the highest standard
Stayed 3 nights in Oct 2023
Response from Daria Guest Experience Manager on 2 Nov 2023
Once again, thank you for posting such an amazing review. As a regular guest to our hotel and a frequent contributor on expedia, we certainly appreciate your feedback and it is an absolute pleasure to read those kind words about our staff. We are extremely proud to have them , specially Lynn. Thank you once again for your loyalty and it was a pleasure to have you as our guest! We look forward to welcoming you back Best regards

8/10 Good

Farhabanu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean with spacious rooms. The staff were accommodating. Only thing I didn't like was that during breakfast, had to call staff few times to get things we needed and on quite few occasions had to ask them few times before everything was brought as tea and milk were not made for self service. The facilities were great. My kids loved the kids pool. Wish it had more kids area/club rather then gaming room which seemed hardly used. It may start appealing to more families if so. Sauna and steam room were good. They had shuttle service to some sites like kite beach and mall of emirates but timing not regular and not always convenient so we did not use. However, the mashreq metro station is a close walk.
Stayed 10 nights in Oct 2023
Response from Daria Guest Experience Manager on 1 Nov 2023
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. As for the service at he breakfast time , we deeply regret this shortfall. We have passed on your comment to our Food and Beverage Manager for his immediate attention. This is indeed not common matter and corrective measures are taken accordingly to avoid any similar situations in the future.We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 Excellent

Segun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was amazing. Loved everything
Stayed 1 night in Oct 2023
Response from Daria Guest Experience Manager on 31 Oct 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 Excellent

Shae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully presented property. Staff were friendly and helpful. Excellent value for money. The pool was great and you can see Burj Al Arab from there.
Stayed 3 nights in Oct 2023
Response from Daria Guest Experience Manager on 24 Oct 2023
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second stay and I would like to thank all the employees, especially Mr. Ali, the assistant manager's , and Mr. Ali, the hotel manager.
Stayed 2 nights in Oct 2023
Response from Daria Guest Experience Manager on 24 Oct 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your loyalty and repetitive stays , as well for your recognition on the staff service.It was a pleasure to have you as our guest and we look forward to welcoming you back Best regards

10/10 Excellent

Eihab

Stayed 7 nights in Sep 2023
Response from Daria Guest Experience Manager on 24 Oct 2023
Thank you for your positive reviewWe look forward to welcoming you back Best regards

10/10 Excellent

Irina

Liked: Cleanliness, staff & service
Thank you , I really enjoy to stay in your Hotel . Will recommend to my friend .
Stayed 7 nights in Oct 2023
Response from Daria Guest Experience Manager on 17 Oct 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

8/10 Good

Angana

Stayed 1 night in Oct 2023
Response from Daria Guest Experience Manager on 17 Oct 2023
Thank you for your positive review We look forward to welcoming you back Best regards

10/10 Excellent

Olesya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Daria Guest Experience Manager on 13 Oct 2023
Thank you for your positive review Looking forward to welcoming you again soonBest regards,

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable, the room was spacious and the bed and pillow was perfect. The staff were excellent and helpful. We would definately book this again.
Stayed 2 nights in Oct 2023
Response from Daria Guest Experience Manager on 12 Oct 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 Excellent

Houtan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean, nice location and very nice staff.
Stayed 3 nights in Sep 2023
Response from Daria Guest Experience Manager on 5 Oct 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards