"It was a good experience. The staff were all kind and helpful. The room was clean. The lobby was nicely decorated. Two things could be improved: 1) Our floor halls had a slight smell of cigarette smoke that we chalked that up to it being an old hotel — another floor’s hallway had little or no such odor, so it seems nothing that carpet replacement would not take care of. 2) We parked on the upper level of the nearby ramp, which seemed safe. The lower level was poorly lit, so we did not park there — lighting and security cameras with signs posted would give potential bad actors something to think about and make customers feel safer. Conclusion: Before staying at the Radisson, I had chatted with the hotel manager on the phone out of concern for the poor online reviews. Having now experienced the hotel, I felt the manager gave me an accurate, positive picture of the hotel. In particular he pointed out -- rightly in my opinion -- that many people conflate property cleanliness with property condition. To me, the propeprty was clean, and the condition (age) could be improved with small investment by the property owners. Nevertheless, I conclude that many online reviews were unfairly negative. In summary, we found it a pleasant experience, and we would book a stay at the Harborview again. Thank you for serving us with kindness."
