4/10 Poor
Dawn, Prattville
14 Apr 2024
Disliked: Staff & service, amenities
Cleaning staff is not friendly room was not serviced unlike most places you have to request that your room be serviced, I had to go to front desk and ask for clean towels only got clean towels 1 time when I went to front desk and asked for clean towels I was told no the cleaning staff was gone for the day first time it’s was 138pm the swcond time it was 1226pm told again cleaning staff was gone and front desk did not have key to linen building so I wasted the towels and had to buy trash bags this was frustrating but the day of check out the guy in charge of cleaning beat on our door at 848am told us “up check out at 11 need to clean room” well this is unacceptable we know when to check out we were checked out by 1043 while taking our belongings to our car 6 times he approached me very rudely pointing at his watch telling me “ check out is 11 go we clean room” ok whatever but what pissed is off was when he approached our teenage daughter asking her “why still here?” When she began to tell him we were checked just loading car he cut her off stating “ check out at 11 go” this man was out of pace and not to mention his cleaning skills are very lacking
Dawn
Stayed 2 nights in Apr 2024