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Reviews of Treffen House next to Msheireb Metro Station and Souq Waqif

4 out of 5
Treffen House next to Msheireb Metro Station and Souq Waqif
Musherib Street, Doha

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 240 reviews" "
Rating 8 - Good. 78 out of 240 reviews" "
Rating 6 - Okay. 71 out of 240 reviews" "
Rating 4 - Poor. 25 out of 240 reviews" "
Rating 2 - Terrible. 21 out of 240 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Kashif

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
- WiFi was very intermittent always connects and disconnects in room - the wallpaper was peeling off in my room, the shoulder was mouldy - it’s 50 QR a day for breakfast Staff are excellent! Location is great!
Stayed 8 nights in Apr 2024

6/10 Okay

Emily

Liked: Staff & service
Honestly I wasn’t impressed with the quality considering the price. I stayed at the Ramada which was significantly cheaper and had nicer utilities like a mini fridge. The water never seemed to get hot and the lighting was awful. The AC was very loud and the pillows were uncomfortable.
Stayed 1 night in Mar 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is new but seems old, good staff
Stayed 2 nights in Feb 2024

4/10 Poor

Iman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Mohsin

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was really dirty noisy and smelt bad like they didnt clean the rooms. Staff very rude and ignorant.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We spent New Year here with our family Hotel is clean, staff are courteous and polite and the General Manager is Excellent, very nice place
Stayed 2 nights in Dec 2023

10/10 Excellent

Monica

Stayed 1 night in Dec 2023

6/10 Okay

Ruben

Stayed 2 nights in Nov 2023

4/10 Poor

Patrick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Apr 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value, great staff, but needs refurbishing
Staff were great and accommodating, and the room had all I needed. However, it is showing its age with chipped tiles in the bathroom, old fittings, and probably hasn't been refurbished for very many years. Very convenient for Msheireb metro station for direct access to the airport.
Stayed 1 night in Mar 2022

2/10 Terrible

mohammed

Stayed 2 nights in Feb 2022

4/10 Poor

Nabil

Travelled with group
Disliked: Cleanliness
I can not provide any information for now. The room was very dusting i know the answer can be cause of the construction, when i asks for a replacement, the proposition was one king 🛌 for two peoples i(i was traveling with a friend) which is was impossible.
Stayed 7 nights in Dec 2021

8/10 Good

Haifa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good , the staff is very good but the hotel surroundings make it difficult to stay there, and access is a big mess.
Stayed 3 nights in Dec 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
I don't recommend
Very bad experience, the reserved rooms was not given, super bad in room service where they can skip days without cleaning. I DON'T RECOMMEND AT ALL. تجربه سيئه جدا، لم يعطونى العرفي الي حجزناها، التنظيف سيئ ممكن يسحبون بعض الأيام بدون تنظيف
Stayed 4 nights in Nov 2021

10/10 Excellent

Abdul Jaleel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over was it was pleasant stay im surely recommend thanks
Excellent
Stayed 4 nights in Oct 2021

10/10 Excellent

Jamaal

Liked: Staff & service, room comfort
Amazing team
The staff lovely really friendly team i loved my stay.
Stayed 3 nights in Sep 2021

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was ok. Furniture and stuffs are old inside the room
Stayed 1 night in Sep 2021

10/10 Excellent

MOHAMMAD AYUB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from sebastien on 12 Sept 2021
Dear Mohammad, thank you so much for your review and looking forward to welcome you back soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 28 nights in Feb 2020
Response from sebastien on 17 Mar 2020
Dear Traveller, thank you so much for your score, see you soon, sebastien, general manager

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from sebastien on 17 Mar 2020
dear traveller, thank you so much for the score, much appreciated, sebastien, general manager

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarar stopover
Excellent stay but getting to and from hotel was challenging on foot.I would recommend not trying to walk from hotel until present roadworks are finished.We were there first week in February and roadworks were very challenging. There are taxis to use.Also local metro is very cheap and efficient and well worth trying.
Stayed 2 nights in Jan 2020
Response from sebastien on 17 Mar 2020
Dear Richard, thank you so much for your comment and yes the area is getting upgraded and soon roadwill be pedestrian friendly, Metro is just few meter from our hotel for quick communiting around town, sebastien general manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and all the facilities were very good
Stayed 5 nights in Jan 2020
Response from sebastien on 17 Mar 2020
dear traveller, thank you for the score and looking forward to welcoming you soon, sebastien general manager

8/10 Good

Rashid

Travelled with family
Liked: Cleanliness, staff & service
Close to Metro and Souq
Very Friendly and excellent staff. However, the pillows in the bedroom were very uncomfortable. Very close to the main Metro and Souq Waqif. Walking distance and plus the new DOHA Downtown looks amazing.
Stayed 10 nights in Jan 2020
Response from sebastien on 30 Jan 2020
dear Rashid, thanky ou for your feedback and do not hesitate to let us know for the pillow during your next visit as we could offer alternative upon request. thank you,| Sebastien, General Manager

4/10 Poor

david

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Demolished is what’s needed
The hotels needs to be demolished and rebuilt it’s in a good position near the metro , over the road is all new and the souq is very close. The hotel is tired and dated for a mercure it’s probably one of the worst they own.
Stayed 6 nights in Dec 2019
Response from sebastien on 31 Dec 2019
Dear Mr David THank you for your feedback and our renovation is scheduled for 2020. We hope to welcome you back once we have completed the project

10/10 Excellent

Sushil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from sebastien on 12 Dec 2019
dear Sushil, thank you so much for your rating, looking forward to welcoming you back soon, sebastien, General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Berybcarongnand attentive staff, some of the nicest I have ever met, they went out of their way to make my stay pleasant.
Stayed 2 nights in Nov 2019
Response from sebastien on 26 Nov 2019
dear traveller, thank you so much for your comment and review, looking forward to welcoming you back very soon, sebastien, general manager

8/10 Good

Clay

Liked: Cleanliness, staff & service, room comfort
Worth the price
Old building in the middle of a construction zone. That said the staff were friendly, room was clean, bed comfortable and breakfast was good. Whilst it is a challenge to walk to the souk it is very close so for the money paid this is a good value hotel. For the price would recommend it.
Stayed 2 nights in Nov 2019
Response from sebastien on 10 Nov 2019
dear Clay, thank you so much for your comment and recommendation and looking forward to welcoming you in the near future, sebastien, general manager

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room had damp smell
Stayed 1 night in Sep 2019
Response from sebastien on 29 Sept 2019
Dear James, thank you for your comment and we shall review the issue and address it accordingly. thank you, sebastien, general manager

2/10 Terrible

Mohammad Hossein

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was totally different than the pictures at your site actually it was a motel not a hotel. And I left the hotel after one night. And I waiting to return my money back please.
Stayed 5 nights in Sep 2019

8/10 Good

Chepy

Travelled with family
Liked: Staff & service, room comfort
Not perfect, but still a wonderful stay
The Front Desk staffs are very accomodating. Breakfast is plentiful and delicious. The room and furnitures are a bit tired.
Stayed 3 nights in Sep 2019
Response from sebastien on 9 Sept 2019
Dear Chepy, thank you so much for your comment and score, much appreciated. Soon we will start a renovation to upgrade our property. We hope we will have the pleasure to welcome you back soon, Sebastien, General Manager

6/10 Okay

Kerry

Liked: Cleanliness, room comfort
Fine but not 4 stars
I stayed here during a layover on my way home, as I had a 20 hour wait. It was called ‘city centre’ hotel but I did not feel that it was close to anything. The hotel was in need of a refurbishment. Having stayed at the Mercure in Bangkok a couple of weeks before, I opted for a Mercure as I had a pleasant stay, however my expectations were let down with this hotel. The hotel was dated and I felt that the corridors and rooms were dark and did not smell very nice. The room was in need of modernisation. The shower was fine and the bed was comfortable. The receptionist who checked me in was polite but I did not experience the same customer service as that of Bangkok. The pool was small but there were plenty of sun loungers. The overall stay was fine but I would have expected more from a 4 star hotel.
Pool
Double room
Bathroom
Room
Stayed 1 night in Jul 2019
Response from sebastien on 4 Sept 2019
Dear Kerry, thank you very much for your comment. Our hotel in located in the middle of the main attraction in town such as Souk Waqif, the newly opened National museum, the Corniche and adjacent to the new main Metro station and Musherib quarter. A full renovation of our hotel is schedule for next year. Feel Welcome, Sebastien, General Manager

6/10 Okay

Marguerite

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap Mercure but not cheerful.
This Mercure was way below the standard of any Mercure hotel we have stayed in. It really needs an update. Our sheets had holes and the mattress protector was really stained and needed to be throw out. Spider webs in the bathroom. The list goes on and on. There was a huge amount of building works in the area as well which made it feel unpleasant. Breakfast was really good with s very wide variety of food. The staff were fantastic and extremely helpful.
Stayed 2 nights in Aug 2019
Response from sebastien on 1 Sept 2019
dear Mrs Marguerite. Thnak you so much for your review and we shall take the necessary step to address the various points noted. We apprecaite your comments on our breakfast and above all about our team. Thank you. Sebastien, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
That was a pleasant experience staying in Mercure. Staff were very polite and helpful.
Stayed 1 night in Aug 2019
Response from sebastien on 15 Aug 2019
dear Traveller, we thank you so much for your comment and score. Looking forward to welcoming you soon. Sebastien, General Manager

2/10 Terrible

Verified traveller

Stayed 10 nights in Jul 2019
Response from sebastien on 8 Aug 2019
Dear Guest. Thank you for the score. Best regards. Mercure Grand Hotel Doha

8/10 Good

Afshin

Liked: Cleanliness, room comfort
Only 10 hours
We stayed for only 1 day , not night and not breakfast , it was good and the price was ok , good swimming pool and good free parking
Stayed 1 night in Jul 2019
Response from seb on 23 Jul 2019
dear Afshin, thank you so much for your review and score, looking forward to your next visit, Sebastien, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Solo travel overnight
Old hotel but clean. Staff were great and accommodating. Good location as it’s only a couple of blocks from the souk. Can get really hot walking out so bring a hat or an umbrella if you’re walking in the day. Be wary of some of the guests though esp if you’re a solo female traveler. One of the guests tried to lure me into his room 😳
Stayed 1 night in Apr 2019
Response from Sebastien on 28 Apr 2019
Dear Guest, thank you so much for your comment and information following your recent stay with us. Do not hesitate to report such behaviour from other guest. Looking forward to welcoming you soon again, sebastien, general manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 hour layover.
Good value for money.
Stayed 1 night in Apr 2019
Response from Sebastien on 14 Apr 2019
Dear Guest, thank you so much for your feedback and looking forward to welcome you back soon , sebastien, general manager

6/10 Okay

Pooi Pooi

Stayed 2 nights in Feb 2019
Response from Sebastien on 24 Feb 2019
Dear Pooi Pooi, thank you for your scoring and hope we would raise it next time, thank you so much, Sebastien, General Manager

8/10 Good

anne

Liked: Cleanliness, staff & service
Good experience very friendly and helpful staff
Stayed 1 night in Feb 2019
Response from Sebastien on 18 Feb 2019
Dear Anne Thank you so much for the score and looking forward to welcoming back soon, sebastien, general manager

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, helpful staff. Hotel website said airport shuttle it didn’t say that you had to book before you arrived. Swimming pool was empty and being worked on.
Stayed 2 nights in Jan 2019
Response from Sebastien on 4 Feb 2019
Dear Rob, thank you for your feedback and we will update the information accordingly. Thank you. Sebastien, General Manager

10/10 Excellent

Rubens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great, walking distance from the main attractions. The staff is really nice as well.
Stayed 4 nights in Jan 2019
Response from Sebastien on 28 Jan 2019
Dear Rubens, what an amaziung message we just received and thank you so much for the score and comments, looking forward to welcome you very soon, sebastien, general manager

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
This place is perfect for a quick stay in Doha. It's walking distance to Souq Waqif and the Corniche. The staff is very friendly. I will definitely stay here again!
Stayed 1 night in Dec 2018
Response from Sebastien on 8 Jan 2019
great and thank you for your comments and score. see you soon, sebastien, general manager

6/10 Okay

Chris

Liked: Staff & service, room comfort
Always a friendly hotel, Shame about the local works going on.
Stayed 4 nights in Oct 2018
Response from Sebastien on 20 Nov 2018
dear Chris, thank you for your comment and very soon the works around will be completed. Looking forward to welcoming you back . Sebastien, general Manager

8/10 Good

Binie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff! Comfortable and clean rooms.
Stayed 3 nights in Oct 2018
Response from Sebastien on 11 Nov 2018
Dear Binie, thank you so much for your comment and hope to welcome you back soon. Sebastien, general manager

8/10 Good

marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place but poor location
very nice hotel.staff very helpful. lots of construction happening all around the neighborhood meant lots of workman around the streets at night, lots of noise and no footpaths so hard to walk safely
Stayed 2 nights in Sep 2018
Response from Sebastien on 2 Oct 2018
Dear Marian, thank you so much for your rating and comments. Musherib area is in the final stage and soon it will become once again Doha downtown area with pedestrian streets, retails and much more to discover. Looking forward welcoming you back. Sebastien, general manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stopover stay.
The room - nothing fancy for a 4 star hotel. Comfortable and has hot shower. The robe was a nice touch too. Towels were soft and nice. It has a/c so worked out okay. My room was on the 7th floor with balcony facing the swimming pool view and constructions view on the left hand side. Sri Lankan airline had their cabin crew stayed in the hotel too. The service - kudos to the airport shuttle service. On arrival, the chaffuer kindly waited for 1.30hours due to the long queue at the passprt control. The check in service was swift and they even offered a warm towel just like in the airplane. I asked for an iron and was promptly delivered to my room. Brrakfast was delicious too with really friendly staff. The area - theres a lot of construction going on in the area however it is only a short walking distance to souq waqif.
Stayed 2 nights in Sep 2018
Response from Sebastien on 25 Sept 2018
Dear Guest, thank you so much for your detailed feedback and I will share with the team right away. Looking forward to welcoming you back soon, Sebastien, General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
City Centre Hotel Doha
whilst the hotel is a little tired and the area where it is situated is undergoing a massive redevelopment it is ideally situated for the famous Souk and the sea. The staff are so polite and professional, the bed very comfy, the food offering great and an excellent wine list at very reasonable rates. I used the hotel driver for the week when I was there and he is excellent.
Stayed 7 nights in Aug 2018
Response from Sebastien on 14 Aug 2018
dear Mr Scott, Thank you so much for the score and the comments, well appreciated and looking forward to welcoming you again int he near future, Sebastien, General manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service at all levels and a good location for the Souk and Dhow Harbour.
Stayed 1 night in Jun 2018
Response from Sebastien on 25 Jul 2018
dear James, thank you so much for the comments and the score. Hope to see you very soon. Sebastien, General Manager