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Reviews of Gwandalan House

3.5 out of 5
Gwandalan House
2 Dipolog - Polanco - Oroquieta Rd, Dipolog, Zamboanga del Norte

Reviews

9.6

Exceptional

Rating 10 - Excellent. 42 out of 50 reviews" "
Rating 8 - Good. 6 out of 50 reviews" "
Rating 6 - Okay. 2 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is absolutely amazing and helpful. The room was super clean and comfortable. Definitely a place I would recommend
Stayed 4 nights in Mar 2024
Response from Tessa on 1 Apr 2024
Thank you Sir Rafael for your nice review. We are glad you stayed with us. Hope to see you again, and thank you so much for choosing Gwandalan House. Regards, Gwandalan Team.

10/10 Excellent

Catherine M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first contact was Virna. She was very nice and helped us settle in smoothly. She was awesome! We later met Abba, Tessa, Hyzel, Dave, and many others. They all were amazing. The staff and service were wonderful. They went out of their way to make us comfortable. The rooms were beautiful. The food they made us was very tasty. When and if I visit the Philippines again, I will stay in this establishment. Thank you all very much!
Stayed 7 nights in Jan 2024
Response from Tessa on 9 Feb 2024
Thank you Ma'am Catherine for your nice review. We are glad you stayed with us. Hope to see you again. Thank you for choosing Gwandalan House . Take care always..

10/10 Excellent

Riza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tessa on 3 Feb 2024
Thank you Ma'am Riza for choosing Gwandalan House. We're glad you stayed with us.

10/10 Excellent

Riza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Cozy. Very relaxing ambiance. Top notch service! 't was indeed a comfortable and memorable stay because it in Gwandalan House.
Stayed 9 nights in Jan 2024
Response from Tessa on 3 Feb 2024
Thank you for your nice review Ma'am Riza.

10/10 Excellent

Riza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Tessa on 3 Feb 2024
Thank you for choosing Gwandalan House.

8/10 Good

MikeRande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tessa on 3 Feb 2024
Thank you for choosing Gwandalan House.Hope to see you again Sir Mike.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes us feel at home every time we stay here at The Gwandalan House. The hospitality is second to none of places we have stayed throughout the world. Thanks to all there making our month-long visit home with family and friends excellent.
Stayed 19 nights in Dec 2023
Response from Tessa on 3 Feb 2024
Thank you Sir John for your nice review and thank you for staying with us.Hope to see you again.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tessa on 3 Feb 2024
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the city.
Stayed 1 night in Dec 2023
Response from Tessa on 3 Feb 2024
Thank you for staying with us Sir Chris.

10/10 Excellent

Schuyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best hotel I stayed in on my visit to the Philippines. The staff are truly exceptional, attentive, and extremely friendly. The outdoors were beautiful, the rooms were clean safe and inviting. The staff even recommended a flower shop and drove me to pick up flowers. They go above and beyond the standard here. I highly recommend.
Stayed 8 nights in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay anyplace else in Dipolog
Great place to stay if your in Dipolog, beautiful hotel fantastic staff
Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Dipolog!
Have stayed at this the Gwandalan several times and it's always great place to stay. The staff is friendly and accommodating. The rooms are well kept and the food is always good. I look forward to my next stay at the Gwandalan House!
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria Rosenda

Stayed 1 night in Jul 2023
Response from Tessa on 18 Jul 2023
Thank you Ma'am Maria for choosing Gwandalan House .Hope to see you again. Thank you and have a nice day.

10/10 Excellent

Felipe III

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOMEY!
For us who were looking for homey experience, this hotel just nailed it. It really has the "home" feels, and the service was just like requesting your housemaids to do something for you and they do it immediately.
Stayed 3 nights in Jul 2023
Response from Tessa on 11 Jul 2023
Thank you for your nice review Sir Felipe. And thank you for choosing Gwandalan House. Hope to see you again.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshingly pleasant
It was a wonderful stay at this hotel. I am throughly impressed with the service and obeisance of the place. Keep up the good work...
Stayed 5 nights in May 2023
Response from Tessa on 30 May 2023
Thank you Sir Miguel for your nice review. We are glad you stayed with us. Hope to see you again. Take care always.Regards, gwandalan team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from tessa on 30 May 2023
Thank you for staying with us. Hope to see you again. Regards

8/10 Good

Mai, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: small and intimate property. Staff are extremely helpful and available 24/7. Free airport pick up and drop off. Tessa is absolutely wonderful and always attentive to guests. She even made sure I had something to eat when I returned or left at the oddest hours. Lovely garden and decor in shared upstairs living space. Cons: very loud and busy street. If you are sensitive to noise, you may want to ask for a room at the end of the property furthest from the street. If you are on the ground floor, you may hear the noise from early breakfast guests. No safes in rooms. No refrig in room, but you can leave food with the kitchen staff.
Stayed 5 nights in Apr 2023
Response from tessa on 15 Apr 2023
Dear Ms. Mai,Thank you very much for taking the time to give us a review. We are very happy that you found our staff extremely helpful and available 24/7. We're very sorry that you found your room noisy. We will try to find ways to address the noise in our rooms and to minimize sound coming in from the busy street. We will inform our management about your concerns as soon as possible.Your comments will help us improve our service and also help us find ways to improve the guest experience.Thank you and we hope to serve you again in the near future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating staff.. free breakfast was awesome
Stayed 1 night in Mar 2023
Response from Tessa on 15 Apr 2023
Thank you Sir Eric for your nice review. We are so glad you stayed with us. Keep safe always and hope to see you again.

10/10 Excellent

Julio

Stayed 11 nights in Mar 2023
Response from Tessa on 15 Apr 2023
Thank you for staying with us Sir Julio. Hope to see you again.

6/10 Okay

Arnel

Liked: Staff & service
Stayed 4 nights in Dec 2022

10/10 Excellent

Clifton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful as always. Great people and a great place to stay in Dipolog!

10/10 Excellent

Mark

Stayed 1 night in Aug 2022

10/10 Excellent

Alvian, Arverne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all. The opposite, very helpful staff and catered to every need and desire, including custom cooked meals, securing rentals at reasonable price, airport pick up and drop, etc. Wonderful place. Wouldn't stay anywhere else. Excellent management and staff.
Stayed 6 nights in Jun 2022

6/10 Okay

Frank

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was clean and comfortable. Hiwever, the free wifi wasctoo weak, the hot water wasnt and the free breakfast cisisted of three uninteresting items. I think it us over priced.
Stayed 1 night in Aug 2022
Response from Kathy on 10 Aug 2022
We have always endeavored to improve our services to our guests. Our wifi has just been upgraded but like most wifi connection anywhere in the Philippines, it can be so slow which is understandably frustrating. Thank you for staying a day with us. Be well.

10/10 Excellent

Sheena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star for cleanliness especially toilet… staff are also accommodating
Stayed 1 night in May 2022

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere. A home away from home. Walk in off the street and you are transported to a unique experience. The room was clean and comfortable. Loved being able to eat the breakfast in the open air kitchen patio. You will feel apart of a family during your stay.
Stayed 5 nights in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly House of Rest. Close to family and friends, joining us for Easter Dinner and throughout our stay. Kind, courteous and professional.
Stayed 10 nights in Apr 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with a family feel.
Stayed 4 nights in Mar 2022
Response from tes on 23 Mar 2022
Thank you Steven for your nice review, and thank you for choosing Gwandalan House. Hope to see you again.

10/10 Excellent

Minerva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2022
Response from tes on 18 Feb 2022
Thank you for choosing gwandalan house..see you again.

10/10 Excellent

Isa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from tes on 18 Feb 2022
thank you for choosing gwandalan house.

10/10 Excellent

Ernesto A, Castaic

Liked: Cleanliness, amenities, property conditions & facilities
Nice and Clean,
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always professional and kind.
Stayed 1 night in Jul 2021
Response from marites on 14 Jul 2021
thank you for nice reviews.and thank you for choosing gwandalan house..keep safe, always

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from marites on 14 Jul 2021
thank you for choosing gwandalan house..keep safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Jun 2021
Response from marites on 14 Jul 2021
thank you for your nice review.and thank you for choosing gwandalan house..keep safe

10/10 Excellent

Anie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Amazing as always and accommodating.
Stayed 2 nights in Mar 2020

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not many locals know about this inn so asking for directions is tough but since it’s a few steps away from Jollibee, the crazy popular Filipino fast food chain, Check in/out was available 24 hours.
Stayed 1 night in Feb 2020

10/10 Excellent

George J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Will stay again
Stayed 2 nights in Dec 2019
Response from tess on 16 Jan 2020
thank you mr.george.

8/10 Good

Donald

Liked: Cleanliness, staff & service
Location, price & positive attitude here!
Booked here for location & good price. Staff are helpful & friendly. We arrived at 7 am in the morning & were charged 150 php to check in immediately. Very accommodating and overly fair solution.
Stayed 1 night in Dec 2019
Response from tess on 16 Jan 2020
thank you mr.donald..we're glad you stayed with us.

10/10 Excellent

John

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gwandalan is a lovely place to stay and staff are really friendly 😊 would definitely stay there again
Stayed 18 nights in Nov 2019
Response from tess on 16 Jan 2020
thank you

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Edgar Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

JBP, Manila

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and homey. The staff were very accommodating and attentive to our needs. We were there for just an overnight stay and arrived very early in the morning, ahead of the usual check-in time. But they managed to have the rooms ready for us and also agreed that we avail of the free breakfast already since we wont be able to take it the next day (which was when it was supposed to be valid). Food tasted great and the portions were big enough for sharing. They also offered to take us to the airport for our flight back to Manila, even if it was at 5:30am. The only downside was they didn't have slippers when we asked for one. But overall, we had a wonderful stay! Would love to come back again and stay longer.
Stayed 1 night in Aug 2019
Response from tessa on 2 Sept 2019
Thank you for choosing gwandalan house and thank you for your nice review..hope to see you again.

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really perfect. In support the rating of 9.6. The only minor point that might be responsible for not having a rating of 10, is the sound of the traffic at the breakfast table. Anything else is perfect.
Stayed 1 night in Mar 2024
Response from tessa on 22 Mar 2024
Thank you Sir Christoph for your nice review. We are glad you stayed with us. Hope to see you again Sir. Take care and regards from gwandalan team.

10/10 Excellent

Klaus

Stayed 3 nights in Nov 2023

10/10 Excellent

Christoph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber, Personal sehr freundlich. Einrichtung des Innenhofs wunderschön. Nachteil ist der Lärm von der Straße. Ist in den Zimmern aber nicht zu hören.
Stayed 3 nights in Mar 2023
Response from Tessa on 15 Apr 2023
Thank you Christoph for your nice review. Thank for choosing Gwandalan House and hope to see you again.

8/10 Good

Alim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, schöne zimmer und das personal ist sehr freundlich und hilfsbereit.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein kleines aber sehr feines Hotel, Personal sowie auch der Eigentümer sehr hilfsbereit und freundlich.
Stayed 15 nights in Dec 2019
Response from tess on 16 Jan 2020
thank you for your kind review..hope to see you again.