Front of property

Reviews of The Leo Collection Detroit, Ascend Hotel Collection

2.5 out of 5
The Leo Collection Detroit, Ascend Hotel Collection
1805 John A. Papalas, Lincoln Park, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 240 out of 491 reviews" "
Rating 8 - Good. 124 out of 491 reviews" "
Rating 6 - Okay. 54 out of 491 reviews" "
Rating 4 - Poor. 33 out of 491 reviews" "
Rating 2 - Terrible. 40 out of 491 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and one of the nicest rooms I’ve been at one of the cheapest cost
Stayed 1 night in Apr 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very adequate, comfortable. The area is drivable only, large corner strip malls and chain stores.
Stayed 1 night in Apr 2024

8/10 Good

Derrick, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice hotel can definitely see myself staying there again
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Apr 2024
Hello Shawn, Thanks for staying with us!

2/10 Terrible

Joyrd

Stayed 2 nights in Jan 2024
Response from Front Desk on 24 Apr 2024
Hello Yasmine, We noticed that you never stayed at our property, so we don't understand the review left, we would love for you to provide more feedback about your review, as our guest experience is important to us? We hope to get a chance to accommodate you soon!

8/10 Good

MYron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Leo Collection while going to the Sweet 16 in Detroit. Everything at this hotel was good to great. Nice hotel with very reasonable rates .
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thanks for staying with us Myron, appreciate the feedback and hope to accommodate you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Leo on 30 Mar 2024
Thank you for the 5 Kimberly, we enjoyed having you as our guest and look forward to welcoming you back again soon.

10/10 Excellent

Teonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Leo on 24 Mar 2024
Thank you for the 5 Teonna! We hope we can welcome you back again soon!

10/10 Excellent

Zaire

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay.
Stayed 1 night in Mar 2024
Response from Team Leo on 24 Mar 2024
Thank you Zaire! It was lovely having you as our guest :)

2/10 Terrible

Shaila

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I was put into three different rooms, the first was never cleaned, the second had dirty mattress pads and the third was okay- not the best still had to look past a small spot on the mattress pad. The NOISE ALLL NIGHT LONG was the worst part! People partying, police having to escort people out and that still didn’t stop the noise. Lastly, when refunding my account they took another $50 from me and still have not returned or released the funds back into my account! I have called three times and still nothing! I do NOT RECOMMEND STAYING HERE!
Stayed 2 nights in Feb 2024
Response from Ruth Butler on 15 Mar 2024
Hi Shaila, thank you again for your feedback. I will apologize once again for the room move in which we did compensate you for at check out. As explained several times, your bank must release the authorization hold on your credit card we are not holding any funds.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Leo on 15 Mar 2024
Thank you for the 5 Graham! It was a pleasure to have you as our guest. We look forward to welcoming you back again soon.

10/10 Excellent

Liana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Morning staff was kind and helpful. Took the time to pull up cameras the day after our departure to help us locate luggage that we accidentally had left on the curb!
Stayed 1 night in Feb 2024
Response from Team Leo on 15 Mar 2024
Hi Liana,Thank you for the kind words! We hope to see you back again soon ;)

10/10 Excellent

Gwendolyn

Stayed 1 night in Mar 2024
Response from Team Leo on 30 Mar 2024
Thank You Gwendolyn! We enjoyed having you as our guest, we hope to have you back again soon!

8/10 Good

Juan Manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property has a key location just right of 75 Hwy in south Detroit. The interior is reciently renovated, for the price range they should offer warm breakfast instead of just snack food.
Stayed 2 nights in Mar 2024
Response from Team Leo on 15 Mar 2024
Hi Juan,Thank you for taking the time to submit your review. We will use your feedback to improve our services. We've tried to enhance the "complimentary" Continental Breakfast by adding Hot Waffles & Boiled eggs and we strive to be very transparent on all of our platforms that the Complimentary breakfast is a continental option.

10/10 Excellent

Aisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My selfish side wants to give this hotel a low score to keep the rates reasonable lol. No, but in all seriousness very clean, friendly staff, lovely rooms! I will absolutely book to stay here again!
Stayed 3 nights in Feb 2024
Response from Team Leo on 15 Mar 2024
Thank you Aisha! We appreciate the 5 and we look forward to welcoming you back again soon :)

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loud kids in room next door. Not enough towels and toilet paper in the bathroom.
Stayed 1 night in Mar 2024
Response from Team Leo on 15 Mar 2024
Thank you for taking the time to submit your review Anna, we apologize that the guests next door were a little too loud. I hope you were able to talk to a desk agent regarding the noise levels. I will definitely share your housekeeping concerns with our housekeeping manager.

10/10 Excellent

Najin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay my first time. Very well updated and clean. Staff are very nice and helpful from morning to night. Pool was very clean and heated.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 5 Mar 2024
Hello Najin, Thanks for staying with us and we are glad you enjoyed our amenities and staff! We hope to accommodate you again soon. Cheers,

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Place & The Employees Are Also Very Nice
Stayed 1 night in Mar 2024
Response from Team Leo on 3 Mar 2024
Thank you Kisha for the 5! We look forward to welcoming you back to the Leo soon :)

8/10 Good

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to work site.
Stayed 3 nights in Feb 2024
Response from Team Leo on 3 Mar 2024
Hi Maria,Thank you for choosing the Leo Collection, we're happy to have you as our guest.

6/10 Okay

Hooman

Response from Team Leo on 3 Mar 2024
Hi Hooman, we're sad to see that we didn't meet your expectations! If you have any additional feedback, we'd love to hear it.Team Leo

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights on the building
Stayed 1 night in Feb 2024
Response from Team Leo on 20 Feb 2024
Thank you for the 5 Cody, we hope we can welcome you back again soon.

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great!!!! It took a minute to get checked in but, over all, the room is clean, quiet and the facilities is nice. Great Hotel.
Stayed 1 night in Feb 2024
Response from Team Leo on 20 Feb 2024
Thank you for the feedback Reginald, we apologize for the delay at check-in. We will share your feedback with the team to improve services for your next stay.

10/10 Excellent

Shanise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Thank you for the 10 Shanise! We were honored to have you as our guest and hope to welcome you back again soon.

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Leo on 22 Feb 2024
Hi Kevin, thank you for choosing the Leo Collection Detroit. It looks like we may have missed the mark on making your stay more enjoyable. If there was something that we could improve on please let us know.

6/10 Okay

Tiffany

Travelled with group
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Team Leo on 22 Feb 2024
Hi Tiffany, thank you for choosing the Leo Collection Detroit. It looks like we may have missed the mark on making your stay more enjoyable. If there was something that we could improve on please let us know.

4/10 Poor

Jennifer

Great but not so comfortable beds
Everything was great but the bed was so uncomfortably hard. I’m still sore a day later from sleeping on it.
Stayed 1 night in Jan 2024
Response from Team Leo on 22 Feb 2024
Hi Jennifer, Thank you for your feedback it will be shared with the team! Our beds are extra firm and we apologize that it wasn't to your comfort. I hope that the rest of your stay was enjoyable ;)

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointed
Their main floor has rooms and conference/party rooms. They had a party one of the nights that I had a business trip. It was loud all night and I was not able to sleep. The rooms are clearly not well sound proofed. The staff and the hotel itself were great, but I was disappointed as the hotel owners should know better not to place guests so close to loud party/events which clearly disrupt nearby rooms.
Stayed 1 night in Jan 2024
Response from Ruth Butler on 22 Jan 2024
Hi Andrew, thank you for your feedback I will make sure to share it with the team and the owners. I personally handled your concerns and had a conversation with the group in question and they immediately shut down the sound. I hope that you give us another chance soon!

8/10 Good

Amber

Travelled with partner
Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Thank you for choosing the Leo Collection Amber! We hope to welcome you back again soon.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Thank you for choosing the Leo Collection James, we hope to welcome you back again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Sandra, thank you for the 10! We hope we have another opportunity to have you as our guest!

2/10 Terrible

rashawnda

Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Rashawnda, We're sorry that we failed to meet your needs. If you could share more details to share with our team please give us a call.

10/10 Excellent

VALINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Valine, thank you for choosing the Leo Collection. We hope that we have another opportunity to welcome you back again soon!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Thank you for choosing the Leo Collection James, we hope that we can welcome you back again soon!

10/10 Excellent

Alfre

Travelled with partner
Liked: Amenities
Great stay. Loved the room. No complaints. Only change would be we wished they would have had some robes in the room and warmer sheets , comforter, or a blanket. We stayed in the king corner room with jacuzzi tub. Really Enjoyed it.
Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Thank you for the 5 Alfre!! We're happy that you enjoyed your stay, I will share your feedback with the team. We hope we can welcome you back again soon!

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice place
Stayed 2 nights in Jan 2024
Response from Kindest on 6 Feb 2024
Hello Henry, Thanks for staying with us! We appreciate your feedback!

8/10 Good

Marcus

Travelled with family
Liked: Staff & service
Hotel is fine for the price. Renovating is happening so should be good when done. Front desk folks really kind and nice.
Stayed 2 nights in Jan 2024
Response from Kindest on 6 Feb 2024
Hello Marcus, Glad our front desk stay and pricing fit your needs! We hope to accommodate you again soon!

8/10 Good

Len

Stayed 1 night in Jan 2024
Response from Team Leo on 20 Feb 2024
Thank you for the 4 Len, hopefully we can get that 5 on your next stay :)

4/10 Poor

christine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kindest, on 6 Feb 2024
Hello Christine, Thanks for staying with us! We appreciate your feedback.

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Team Leo on 20 Feb 2024
Thank you for the 8 William! We hope we can welcome you back again soon.

4/10 Poor

Alexandre

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo café da manhã, banheiro sujo, recepcionista sem nenhuma simpatia
Stayed 2 nights in Dec 2023
Response from Team Leo on 27 Dec 2023
Thank you for your feedback, we apologize for not meeting your expectations, we will share this with our team!

6/10 Okay

Terance

Stayed 2 nights in Dec 2023
Response from Kindest Regards, on 6 Feb 2024
Thanks for staying with us Terance!

8/10 Good

Sheron

Stayed 2 nights in Dec 2023
Response from Team Leo on 27 Dec 2023
Thank you for the 4 Sheron, we hope we have another opportunity to welcome you back to the Leo Collection.

8/10 Good

Michael

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Team Leo on 27 Dec 2023
Thank you for the 4 Michael, we look forward to another opportunity to welcome you back again soon!

4/10 Poor

Tyra

Liked: Staff & service
Disliked: Room comfort
Unsatisfied customer
Not so good bed way too hard very uncomfortable. Linen on bed had me itching. Very strange men walking around that place. And last but not least train railroad is right behind the hotel which was noisy throughout the night.
Stayed 2 nights in Dec 2023
Response from Team Leo on 27 Dec 2023
Hi Tyra, Thank you for your feedback, we recognize that our beds are a firm mattress and won't suit everyone's needs. Our linen is laundered with a fragrant free detergent, we apologize that it was not suitable for your stay. We happily allowed you out of your 2nd night stay for you to find a more suitable hotel that could accommodate your needs.

10/10 Excellent

Vira

Stayed 1 night in Dec 2023
Response from Team Leo on 27 Dec 2023
Vira! Thank you for the 5 - It was a pleasure to have you as our guest, we hope that we can welcome you back again soon.

8/10 Good

Travis

Stayed 1 night in Dec 2023
Response from Team Leo on 27 Dec 2023
Thank you for the review Travis, we look forward to welcoming you back again soon :)

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Leo on 27 Dec 2023
Thank you for the 5 Dwayne! We were happy to have you as our guest and we look forward to seeing you again soon!

2/10 Terrible

Andrea

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was gross, I had an event to go to so I checked in dropped my luggage and departed. Returned that evening and was ready to shower and bed….no chance. The sink was clogged, appears to be bowel movement and pubic hairs on toilet, shower had soap scum stains, rust, and a black substance on the shower edge and door rail. I contacted the front desk they had no other room options for me to move due to being sold out. I went to the store bought cleaning supplies and cleaned the toilet and sink best i could with what I was working with. Shower head had calcium build up, on the head so I couldn’t even use it to clean the shower so I went without until I got home. I brought ALL of my concerns to the staff at chemo out. I also contacted Expedia, no one seemed to care. I have pictured and videos that I sent the hotel to do better for the next guest.
Stayed 1 night in Oct 2023
Response from Team Leo on 1 Dec 2023
Thank you for your feedback Andrea, we apologize that our housekeeping missed the mark on cleanliness, we would have loved the opportunity to make it right during your stay.

8/10 Good

Tom

Liked: Cleanliness
Disliked: Staff & service
Breakfast was not good at all
Stayed 1 night in Nov 2023
Response from Team Leo on 1 Dec 2023
Thank you for your feedback Tom, we offer a complimentary continental breakfast which consists of very basic breakfast items. We try to jazz it up with the Waffle maker to give the complimentary items a hot upgrade.