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Reviews of Staybridge Suites Dearborn MI, an IHG Hotel

3 out of 5
Staybridge Suites Dearborn MI, an IHG Hotel
24105 Michigan Ave, Dearborn, MI

Reviews

7.0

Good

Rating 10 - Excellent. 62 out of 197 reviews" "
Rating 8 - Good. 54 out of 197 reviews" "
Rating 6 - Okay. 19 out of 197 reviews" "
Rating 4 - Poor. 28 out of 197 reviews" "
Rating 2 - Terrible. 34 out of 197 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Willie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful.
Stayed 4 nights in Feb 2024
Response from Chris on 28 Feb 2024
Thank you for your feedback we hope to see you in the near future!

8/10 Good

Elliott

Business traveller
Liked: Cleanliness, staff & service
Free DINNER, of Course! It was Little Caesar's Pizza, and Spaghetti with meat sauce. The pizza had cooled, however. A microwave oven in the Dining Area would have been Nice.
Stayed 1 night in Jan 2024
Response from Chris on 26 Jan 2024
Thank you for the feedback we greatly appreciate it! We are ahppy to hear you enjoyed your stay and hope to see you in the near future!

10/10 Excellent

SARAH SERRANO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are amazing my check in was amazing so nice informed of activities in the area and clean!
Response from Chris on 26 Jan 2024
Thank you for the feedback we greatly appreciate it! We are ahppy to hear you enjoyed your stay and hope to see you in the near future!

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Chris on 8 Jan 2024
Thanks you for your feedback we greatly appreciated. We hope to see you in the near future!

2/10 Terrible

JASON

Travelled with family
Disliked: Staff & service, property conditions & facilities
One of the worst hotel stays I've ever had. The fire alarm malfunctioned every night, blasting out an ear-splitting alarm that woke us up in a panic and terrified my kids. We had to go outside more than once in our pajamas. Management wasn't proactive about fixing the problem or even communicating with us about it. Elevators were out for three days because the alarm was tripped, so we had to use the stairs. What if there had been an actual fire? Everyone would have ignored the alarm. There was also a broken fire exit sign on the first floor - I hope the Dearborn Fire Department shows up for an inspection very soon. Other problems, unrelated to the fire alarms: one of our showers had a broken handle and only had cold water; the food was inedible (you can eat a better breakfast at a gas station); and the hallways had smelly cooking odors. Stay here if you really need a suite, but don't expect it to be nice.
Stayed 3 nights in Dec 2023
Response from Chris on 1 Jan 2024
We appologize to hear that you may had experienced some inconviences during your stay, we strive for guest satisfaction and hospitality. We hope we can make this up to you in the near future.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Chris on 1 Jan 2024
Thank you for your feedback we are happy to hear you enjoyed your stay.

2/10 Terrible

Loren

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had roaches! Scared my kids and they have the nerve to not offer a full refund! Will never stay here again!!
Response from Chris on 7 Nov 2023
We appologize for the inconviences you may have experienced. We will product or investigation and get back with you

4/10 Poor

William

Travelled with family
Disliked: Amenities
Good news first. The lady managing the breakfast area was great. I do not recall her name (this was Sunday, Oct 29, 2023). She was so friendly and kept up with a very busy morning, we tipped her $20. Now the bad news. This room was reserved as one of your Handicapped Accessible Suites. It wasn't. No grab bars in shower or for the toilet. In addition the toilet seat was not raised. We enquired and were told no other rooms were available. Then the fire alarm went off about 1 AM. We dressed and were leaving when staff told us "some kids" pulled the alarm. It went off 2 more times until it was reset. By then our night's sleep was ended. When we were in the lobby we also learned that a car in the parking lot had been broken into and robbed. When the 3 of us got back to the room, I said "Welcome to Detroit". This was our first stay at an IHG property. Our overall disappointment was sealed when, on departure, I asked if there would be an adjustment to to our bill and I was told no. We will not be back.
Stayed 1 night in Oct 2023
Response from Chris on 31 Oct 2023
Sorry to hear about your inconviences you had experienced during your stay. As an IHG property we strive for customer service and hope we can make it up to you in the near future!

6/10 Okay

AYMAN

Liked: Cleanliness, amenities
Nice property. You can start seeing signs of getting older. Breakfast was good. Water pressure in the morning is terrible. I was told that pool is open 24 hrs but that was not accurate, it was closed when I stopped by at 11pm, showergel pump was empty, had to go down the desk and ask some...several things that was just not worth the price I paid.
Stayed 1 night in Oct 2023
Response from Chris on 28 Oct 2023
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope we can make up the inconviences you had experienced to you in the near future!

10/10 Excellent

Duane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris on 28 Oct 2023
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope to see you in the near future!

8/10 Good

Herbert

Travelled with partner
Liked: Amenities
Good breakfast. Given that it’s 2023, they might give some thought to USB ports in the room. I saw one Ethernet port but hey …
Stayed 1 night in Oct 2023
Response from Chris on 28 Oct 2023
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope we can make up the inconviences in the near future!

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris on 28 Oct 2023
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope to see you in the near future!

2/10 Terrible

GAMING, Buffalo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad I really don’t like the people who work there. The sheet is nasty smell bad shower don’t work A/C don’t work when I go to front desk to ask to change the room he tell me. Don’t have any room available The people upstairs making noises I really don’t have good time at the hotel
Stayed 1 night in Sep 2023
Response from Chris on 25 Sept 2023
We are sorry to hear you had some inconviences during your stay. We appologize and hope we can make it up to you in the near future!

8/10 Good

Tracy

Stayed 1 night in Aug 2023
Response from Chris on 25 Sept 2023
We are happy to hear you enjoye your stay, and we hope to see you in the near future!

4/10 Poor

Nash

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Security Concerns with the Door Improperly Closing, and cigarette/marijuana smoke lingered throughout the building.
Stayed 1 night in Aug 2023
Response from Chris on 11 Aug 2023
Sorry to hear you had some inconviences during your stay. We try our best to make your stay as comfortable as possible and hope that we can make it up to you in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chris on 28 Jul 2023
Thanks for staying at the Staybridge Suites, We are happy to hear that you enjoyed your stay and hope to see you in the near future!

4/10 Poor

Salam

Stayed 2 nights in Jul 2023
Response from Chris on 11 Aug 2023
Sorry to hear you had some inconviences during your stay. We try our best to make your stay as comfortable as possible and hope that we can make it up to you in the near future!

4/10 Poor

Siccara

Stayed 1 night in Jun 2023
Response from Chris on 25 Jul 2023
Sorry to hear you had some inonviences during your stay, We hope we can make it up to you in the future and if you need anything else please let us know by contacting us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ripoff
I arrived and the hotel had been out of power for two days. They sent me to another property owned by the same company where they had a room. I was charged the suite rate for the room I couldn’t stay in as opposed to the $75 cheaper rate where I did stay.
Stayed 1 night in Jun 2023
Response from Chris on 28 Jun 2023
Sorry to hear you experienced some inconviences, if youd like to talk furthermore regarding it please contact us directly:)

8/10 Good

Dina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the outdoor patio
Stayed 1 night in Jun 2023
Response from Chris on 28 Jun 2023
We are happy to hear you enjoyed your stay and hope to see you in the near future!

2/10 Terrible

Elizabeth

Stayed 2 nights in Jun 2023
Response from Chris on 25 Jul 2023
Sorry to hear you had some inonviences during your stay, We hope we can make it up to you in the future and if you need anything else please let us know by contacting us!

10/10 Excellent

Stratton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and spacious and the hotel was quiet.
Stayed 1 night in May 2023
Response from Chris on 3 Jun 2023
Thanks for your feedback we appreciate it very much. We are glad to hear you enjoyed your stay and hope to see you in the near future!

4/10 Poor

Brandon

Travelled with family
Disliked: Property conditions & facilities
This is a two star at best. Pictures online were deceiving. Elevator, hallway, rooms smelled bad, musty and stale. Couch in our room was soiled. The door to our room wouldn’t shut without us putting our weight on it to force it closed. Doors to the bedroom and bathroom didn’t have knobs they had some flat steel contraption. Very disappointing stay, I was relieved we only stayed one night
Stayed 1 night in May 2023
Response from Chris on 15 May 2023
Sorry to hear you had some inconviences with your stay. We want to appologize for that and hope to see you in the near future.

10/10 Excellent

YEAL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and clean
Stayed 6 nights in Apr 2023
Response from Chris on 24 Apr 2023
Thanks for your feedback very much. We appreciate your time and are happy to hear you enjoyed your stay and hope to see you in the near future!

6/10 Okay

Ana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is just right but for the price I paid I expected a cleaner room, daily housekeeping (it's not provided through the weekend) and a better breakfast. At least the housekeeping policy should be explained before booking.
Stayed 2 nights in Apr 2023
Response from Chris on 10 Apr 2023
Thanks for the feedback we appreicate it you. We are sorry to hear you experienced inconviences in your stay and hopefully we can make it up to you in the near future.

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice but it's on the train tracks so there is constant noise between the trains and planes.
Response from Chris on 4 Apr 2023
Sorry to hear that you experienced inconviences, we hope we can make it up to you in the near future.

10/10 Excellent

Keisha Ree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean
Stayed 1 night in Mar 2023
Response from Chris on 31 Mar 2023
Thanks for the feedback we appreciate it very much, Hopefully we see you in the near future!

6/10 Okay

Kathleen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Loud!!!
Stayed 1 night in Mar 2023
Response from Chris on 31 Mar 2023
Sorry to hear you had some inconvience in your stay! Hopefully in the near future we can make up for it! Hope to see you soon!

4/10 Poor

Anne

Travelled with family
Disliked: Room comfort
Little disappointing stay...
Was called a couple hours before check in and told about a piping problem in part of the hotel and the possibility of being moved to their sister hotel next door (Holiday Inn Express). When we arrived at Staybridge and tried to check in I was told I didnt have a reservation and had to explain the situation to the staff because apparently the didn't know anything about it. Our reservation was moved to the Holiday Inn Express next door and we never received a follow up call informing us of rhat update. We reserved a suite room at Staybridge but was downgraded to a double queen room with no offer of reimbursement for room price difference. Holiday Inn Express was nice hotel but very loud guests with some being escorted off property our second night there. Not complaining of quality of hotel, but would have rather stayed at Staybridge...stayed there many times in the past and it's an excellent hotel!
Stayed 2 nights in Mar 2023
Response from Chris on 14 Mar 2023
Hi Anne,First off we'd like to appologize for the unexpected event. We hope we can make this up to you in the near future. Please call the hotel directly so we can talk about the stay furthermore!

2/10 Terrible

Pierre

Liked: Staff & service
Disliked: Amenities
We booked this hotel because there was a free shuttle for the airport advertised on Expedia. There was NONE
Stayed 1 night in Mar 2023
Response from Chris on 8 Mar 2023
We appreciate the feedback. We have airport shuttle taken off our website we are not sure why you saw that. We hope to see you in the near future!

6/10 Okay

James

Liked: Cleanliness, staff & service
Friendly Staff, Passable Lodging
Staff was very friendly and helpful. The breakfast area was ready and open on time. The room has a comfortable bed but little else to recommend it...furnishings were threadbare and the refrigerator was noisy. Hotels.com advertised inaccurately that the hotel provides a shuttle service to Detroit Airport (DTW). This is dead wrong and proved very inconvenient—this information should be removed from the Hotels.com listing immediately!
Stayed 1 night in Mar 2023
Response from Chris on 8 Mar 2023
We appreciate the feedback. We have airport shuttle taken off our website we are not sure why you saw that. We hope to see you in the near future!

2/10 Terrible

Mariah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible. They said that they had a shuttle to and from the airport on the website, but that wasn’t true. I tried calling 10 times over the course of three hours, including being on hold for 50 minutes with no answer. When I finally got a hold of them they told me it was not their problem and they refused to do anything. Very unprofessional and rude.
Stayed 1 night in Mar 2023
Response from Chris on 8 Mar 2023
We appreciate the feedback. We have airport shuttle taken off our website we are not sure why you saw that. We hope to see you in the near future!

2/10 Terrible

Michael

Business traveller
Liked: Staff & service, amenities
They advertise they have an airport shuttle. But when you call for pick up they don't have one. Cost me an additional $104 in cab fares.
Stayed 1 night in Mar 2023
Response from Chris on 8 Mar 2023
We appreciate the feedback. We have airport shuttle taken off our website we are not sure why you saw that. We hope to see you in the near future!

10/10 Excellent

Takida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Mar 2023
Response from Chris on 8 Mar 2023
We do appreciate your feedback and are glad that you enjoyed your stay. We hope to see you in the near future!

4/10 Poor

Cheyenne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The staff was giving very rude and prejudice but room looked nice overall wasn't worth it though waste of money
Stayed 1 night in Mar 2023
Response from Chris on 3 Mar 2023
We are sorry to hear that. Hopefully we can make it up to you in the near future.

10/10 Excellent

Takida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Love this hotel. Clean and staff is very friendly. It is quiet and Monday-Wednesday they serve dinner added bonus.
Stayed 2 nights in Feb 2023
Response from Chris on 2 Mar 2023
We very much appreciate this positive feedback. We use this to share with out team and improve from it and hopefully we can see you in the near future!

2/10 Terrible

Catherine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there, the hotel was closed and all reservations were canceled. No phone call or anything to notify.
Stayed 3 nights in Feb 2023
Response from Chris on 1 Mar 2023
We do sincerely appologize, the hotel had lost power and it was a unexpected event.

2/10 Terrible

Brittanie

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Chris on 1 Mar 2023
We are sorry to hear that you didnt enjoy your stay. We hope we can make it up to you in the future.

8/10 Good

owen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped kitchen, comfortable beds and very friendly and helpful staff. I would go back in a heartbeat.
Stayed 2 nights in Feb 2023
Response from Chris on 8 Mar 2023
We do appreciate your feedback and are glad that you enjoyed your stay. We hope to see you in the near future!

4/10 Poor

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Chris on 10 Apr 2023
Thanks for the feedback we appreicate it and hopefully we can make it up to you in the near future!

2/10 Terrible

David

Stayed 1 night in Feb 2023

2/10 Terrible

Krystal

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is terrible beyond security deposit is too high $300 never again!
Stayed 1 night in Feb 2023

2/10 Terrible

Nichole

Stayed 1 night in Jan 2023

10/10 Excellent

Darnesha

Travelled with family
Liked: Cleanliness, staff & service, amenities
They toilet didn’t work in one of the rooms so they had to move us to another room
Response from Chris on 10 Feb 2023
We do sincerely appologize about that. We hope everything else during your stay was up to your standard.

10/10 Excellent

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at
Response from Chris on 10 Nov 2022
Thank you for your feedback! We appreciate it and it helps our team grow and learn from it!

4/10 Poor

john

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great but ive never heard of a hotel charging $150 fee per pet per night! Absolutely ridiculous and unfortunately had no options as we were in town for a funeral.
Response from Chris on 7 Nov 2022
Hey,We do not charge daily pet fees. Our pet policy is 150 per pet for the whole stay.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Christian on 23 Oct 2022
Thanks for your feedback we appreciate it very much!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Christian on 23 Oct 2022
Thanks for your feedback we appreciate it very much!

4/10 Poor

Verified traveller

Seems like a lot of people live in the hotel kids running up and down the halls.
Stayed 1 night in Oct 2022
Response from Christian on 23 Oct 2022
Sorry about the inconvinice, We try our best to please our guest!

8/10 Good

Deandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
It was a very nice hotel
Stayed 1 night in Oct 2022
Response from Christian on 17 Oct 2022
Thank you very much we appreatiate your feedback!Hopefully we will see you sometime in the future!