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Reviews of Sonesta Select Detroit Novi

3 out of 5
Sonesta Select Detroit Novi
42700 W 11 Mile Rd, Novi, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 312 out of 711 reviews" "
Rating 8 - Good. 217 out of 711 reviews" "
Rating 6 - Okay. 92 out of 711 reviews" "
Rating 4 - Poor. 46 out of 711 reviews" "
Rating 2 - Terrible. 44 out of 711 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Debbie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool was down for maintenance, go buy the part and fix it, thats ridiculous…that’s why we booked there. TV didn’t work in the room, they couldn’t print me a receipt/folio, I paid for continental breakfast and when I left at 8:15am, it still wasn’t even open and the employees didn’t seem to address the manic environment… I would never say there again.
Stayed 1 night in May 2024
Response from Cameron Clegg on 13 May 2024
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Cameron Clegg on 10 May 2024
Thank you for the review!

8/10 Good

Cathryn L

Liked: Cleanliness, staff & service
Property was conveniently located and clean. Staff was friendly. No microwaves in room and the TV remote setup was frustrating. Other than that, the stay was great.
Stayed 3 nights in May 2024
Response from Cameron Clegg on 10 May 2024
Thank you for the review!

2/10 Terrible

Enio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
TERRIBLE is not enough to describe this "hotel". The only positive thing is that it is easy to park and has a good facade. When you enter everything is terrible: unprofessional staff, zero helpful, rude, unfriendly. The room and bathroom are DISGUSTING. Extremely expensive. Don't waste your money. Despite having booked more than 3 months in advance, they did not give me the room I paid for and the "kind" response was if I wanted my money back (11pm and with family)!!!
Stayed 2 nights in May 2024
Response from Cameron Clegg on 7 May 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon!

8/10 Good

Davis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cameron Clegg on 7 May 2024
Thank you for your review!

4/10 Poor

Elizabeth

Not pleasant experience!
Stayed 5 nights in Apr 2024
Response from Cameron Clegg on 2 May 2024
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.

8/10 Good

Concepcion

Liked: Staff & service
Pool was not available.
Stayed 1 night in Apr 2024
Response from Cameron Clegg on 30 Apr 2024
Thank you for the review!

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Cameron Clegg on 25 Apr 2024
Thank you for the review!

2/10 Terrible

Maiya

Stayed 1 night in Apr 2024
Response from Cameron Clegg on 12 May 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay.

10/10 Excellent

Kazuya, Calumet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and very well prepared.
Stayed 1 night in Apr 2024
Response from Cameron Clegg on 20 Apr 2024
Thank you for the review!

6/10 Okay

JACQUES

Business traveller
Liked: Staff & service
The staff is great The breakfast is very very limited Room service is every 4 days unacceptable
Stayed 4 nights in Apr 2024
Response from Cameron Clegg on 20 Apr 2024
Thank you for leaving a review of your stay. We are glad that our location was to your satisfaction. We are confident that your feedback will help us make improvements that will benefit all our guests. We hope that you will return and visit us again soon.

4/10 Poor

Blayne

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool and the cute modern pictures is why I booked here in the first place and guess what! The pool was under maitenance our room smelled like BO and was really moist/moldy my husband ended up having severe allergies from the mold or whatever was in the room. I gave the staff a very high rating because the woman at the front desk was very understanding and gave us a refund right away.
Stayed 1 night in Apr 2024
Response from Cameron Clegg on 8 Apr 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology

8/10 Good

Nichol, Muskegon

Stayed 1 night in Jan 2024
Response from Cameron Clegg on 23 Mar 2024
Thank you for the review!

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Mar 2024
Response from Cameron Clegg on 18 Mar 2024
Thank you for the review!

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
So disgusting. Hair every where. Nasty bathrooms. Nasty sheets. I didn’t sleep it was so disgusting.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 16 Mar 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to many things and quiet.
Stayed 1 night in Mar 2024
Response from Cameron Clegg on 7 Mar 2024
Thank you for the review!

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim at the front desk was wonderful and so was the woman who was working in the Bistro, I did not get her name. I do plan to return to this establishment. Everything was perfect.
Stayed 2 nights in Mar 2024
Response from Cameron Clegg on 4 Mar 2024
Thank you for the review!

10/10 Excellent

Christine

Stayed 2 nights in Mar 2024
Response from Cameron Clegg on 24 Mar 2024
Thank you for the review!

8/10 Good

Yisseth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Los desayunos son muy malos porque no tiene nada de lo que ofrecen en el menú . Casi nunca había café .
Stayed 2 nights in Feb 2024
Response from Cameron Clegg on 4 Mar 2024
Thank you for the review!

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Cameron Clegg on 4 Mar 2024
Thank you for the review!

2/10 Terrible

Karen, Dowagiac

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is outdated, which I can completely overlook if it is clean. My bathroom was not clean. I did not have hand soap or shower soap. I used the liquid shampoo. My family members room had a 1/2 full Pepsi bottle laying in the middle of the floor. I will not stay here next year when we return for an event.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 2 Mar 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Martese, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet.
Stayed 4 nights in Feb 2024
Response from Cameron Clegg on 24 Feb 2024
Thank you for the review!

6/10 Okay

bhargav

Stayed 1 night in Feb 2024
Response from Cameron Clegg on 20 Mar 2024
Thank you for the review!

8/10 Good

Kerra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
They didn’t have a controller in the room
Stayed 1 night in Feb 2024
Response from Cameron Clegg on 15 Feb 2024
Thank you for the review!

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby smelled wonderful.
Stayed 1 night in Feb 2024
Response from Cameron Clegg on 14 Feb 2024
Thank you for the review!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The incidental deposit seemed a bit excessive for a one night stay. Breakfast was an additional charge which was disappointing. Coffee was so weak you could see through it. Staff was very nice at check in.
Stayed 1 night in Feb 2024
Response from Cameron Clegg on 13 Feb 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novi
Great place desk clerk at check in was very friendly
Stayed 1 night in Feb 2024
Response from Cameron Clegg on 11 Feb 2024
Thank you for the review!

8/10 Good

Kurt

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice place, overall.
There was a number of people smoking pot on the top floor, where my kids were staying. I don't care that you smoke it, just not around my kids. Otherwise the hotel did a great job of accomodations for all of the champion force cheer families that stayed, and even went out of their way to provide a breakfast that they normally wouldn't so every one would be able to eat. Thank you very much for doing that!
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 8 Feb 2024
Thank you for the review!

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to where I needed to be. A nice quiet stay. Room and bed was very comfortable.
Stayed 4 nights in Jan 2024
Response from Cameron Clegg on 3 Feb 2024
Thank you for the review!

8/10 Good

Sandra

Travelled with family and small children
Liked: Amenities
Nice hotel
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 3 Feb 2024
Thank you for the review!

8/10 Good

jennifer

Stayed 1 night in Jan 2024
Response from Cameron Clegg on 1 Feb 2024
Thank you for your review!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Cameron Clegg on 30 Jan 2024
Thank you for the review!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 30 Jan 2024
Thank you for the review!

6/10 Okay

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was as no frills as can be. The hallways were not heated in the middle of January. We stayed 2 nights, no cleaning done, no one even came to empty the trash cans, no clean towels without asking for them. The snack area for you to purchase snacks was empty, and there was 1 microwave in the common area for everyone to use as opposed to one in the room. It worked as most of the other hotels were full, but we won't stay there again.
Stayed 2 nights in Jan 2024
Response from Cameron Clegg on 30 Jan 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When packed get food early
Couple glitches, went down for breakfast they ran out and had to wait two hours for towels, today Sunday everything was good
Stayed 2 nights in Jan 2024
Response from Cameron Clegg on 30 Jan 2024
Thank you for the review!

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Overall decent experience. Night staff was amazing. Morning staff not so much. No cups for coffee or milk for cereal, when asked got a feeling of being an inconvenience. Breakfast was AWFUL.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 28 Jan 2024
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
We had a quick overnight stay for a sporting event. Our service was very good. The room was exactly what we needed for o e night. The pool was fun for my girls, too.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 28 Jan 2024
Thank you for the review!

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, no major issues
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 28 Jan 2024
Thank you for the review!

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and one of the most comfortable beds I’ve slept in at a hotel! We were very happy with our stay.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 3 Feb 2024
Thank you for the review!

6/10 Okay

Rodrigo, Grand Haven

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I will not comeback! I went to attend a seminar Saturday and I made a reservation for two nights to enjoy a relaxing time. Despite paying for breakfast when placing the reservation, what was offered was a poor variety, and no coffee on hand, Sunday food was retired 15 minutes earlier than regular hours. When complained to the employee, we had a rude response. She stated that the breakfast was a courtesy for kids not intended for adults. So, why I was charged for the meal?. There was no phone in the room to call the front desk. When we requested an extra hour to check out to enjoy the swimming pool due to the day before I was in a seminar, I was requested to pay extra 15dlls! This is not definitely a place for relaxing when visiting Novi. Next time I will look to stay in another more friendly hotel.
Stayed 2 nights in Jan 2024
Response from Cameron Clegg on 27 Jan 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Vaughn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, very clean. The staff at this hotel was exceptionally friendly and very helpful. Anything I needed they helped out asap.
Stayed 10 nights in Jan 2024
Response from Cameron Clegg on 24 Jan 2024
Thank you for the review!

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 24 Jan 2024
Thank you for the review!

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cameron Clegg on 22 Jan 2024
Thank you for the review!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cameron Clegg on 17 Jan 2024
Thank you for the review!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really friendly, the hotel was clean and quiet.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 17 Jan 2024
Thank you for the review!

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was located in an area with lots of food options. The staff was friendly and kind.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 17 Jan 2024
Thank you for the review!

10/10 Excellent

Shelby

Stayed 1 night in Jan 2024
Response from Cameron Clegg on 17 Jan 2024
Thank you for the review!

10/10 Excellent

JAMIE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cameron Clegg on 27 Jan 2024
Thank you for your review!

10/10 Excellent

Cari

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cameron Clegg on 17 Jan 2024
Thank you for the review!

8/10 Good

Laura K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Cameron Clegg on 11 Jan 2024
Thank you for the review!