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Reviews of Sonder Gabriel Richard

3.5 out of 5
Sonder Gabriel Richard
305 Michigan Avenue, Detroit, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 482 out of 728 reviews" "
Rating 8 - Good. 148 out of 728 reviews" "
Rating 6 - Okay. 56 out of 728 reviews" "
Rating 4 - Poor. 21 out of 728 reviews" "
Rating 2 - Terrible. 21 out of 728 reviews" "

9.0/10

Cleanliness

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice, but my TV wasn't working properly and I got locked out of my room twice and had to ask for new codes in the lobby.
Stayed 4 nights in Apr 2024

10/10 Excellent

SONJA D

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet. Staff was exceptionally helpful. Love proximity to so many areas of interest
Stayed 3 nights in Apr 2024

4/10 Poor

Brian

Travelled with group
Disliked: Amenities
Great location downtown. We made the best of a bad decision to stay here. Check-in online only was a nightmare! App kept freezing up. Room was spacious but very noisy to the traffic below. Needed to keep the windows open to air out the oversprayed Fabreeze. We won’t stay here again.
Stayed 3 nights in Apr 2024
Response from Sonder on 30 Apr 2024
Hi Brian, your honest review is appreciated. While we're glad you liked the location, we're sorry there were issues during your visit. Our online check-in is meant to be seamless, but we're sorry for the trouble you faced. We are always happy to deliver a white noise machine and earplugs to aid sleep. Should you decide to give us another chance, we'd love to host you at another one of our worldwide locations.

8/10 Good

Nancee, Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Great conxept
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Property conditions & facilities
We were in town for the NFL draft and our experience was amazing!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient Nice location
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area was a little sketchy. In addition, the main photograph on the ad which purports to be the lobby of the hotel was actually a different building altogether. False advertising to say the least. However, the room was nice and comfortable. I liked having a kitchen and coffee and a washing machine. Staff were friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

10/10 Excellent

Ann

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I Loved the space. It was beautiful and so was the view. I didn't like that the parking was difficult. It was cold on the day I checked in and I had a lot of bags to carry across the street. Other than that, The stay was great and I would book again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay in the heart of the city!!! Very pleased with the location and the amenities. Just a wonderful stay!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Amenities, property conditions & facilities
Perfect for what we were looking for while we stayed in Detroit. Very clean and the staff was very nice.
Stayed 6 nights in Apr 2024

8/10 Good

Xavier

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Rick, Fort Collins

Travelled with family
The property was very clean and easy to find. I would suggest some WD-40 on the apartment door hinges! Very squeaky! Parking was close and easy to access. Downtown is very walkable and safe.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharon, Highland

Travelled with family
Liked: Cleanliness, property conditions & facilities
We loved the ease of staying at Sonder Gabriel Richard as well as the location, view from our room and the room itself.
Stayed 2 nights in Apr 2024

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
It was a cute & comfotable stay in the heart of dowmtown Detroit. Very modern decor and amenities. I would stay again in the future.
Stayed 2 nights in Mar 2024

4/10 Poor

Sylvester, Aurora

Liked: Property conditions & facilities
Disliked: Cleanliness
There is important & vital need for arriving/departing guest an area for loading/unloading, No loading/unloading for luggage, groceries, etc. area for guest (I received a $45 parking ticket in front of the hotel), Housekeeping never cleaned my room dury my stay
Stayed 4 nights in Feb 2024
Response from Sonder on 18 Apr 2024
Hi Sylvester, we're sorry for the trouble you had with loading and unloading and a parking ticket. That is certainly frustrating and we'll see if we can explore an option for temporary parking. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Should you decide to give us another chance, we'd love to host you again at any of our locations worldwide.

10/10 Excellent

Sheena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved that the property was close to the Sports complexes. We were able to walk to the games. Also loved the apartment feel, did not feel like a hotel. Will definitely be using them again
Stayed 4 nights in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Susanna

Travelled with partner
Liked: Cleanliness, amenities
This was our second time staying at this property, and it's a solid choice in downtown Detroit. The extra space is really helpful for working remotely, and the wifi is fast. The fitness center is a nice feature, but there were no towels or equipment wipes. It does feel cheap - for example, the bedding is low quality and scratchy. But the apartment was well-stocked, and everything worked well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was a great stay and will definitely stay there again!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mariah

Stayed 3 nights in Mar 2024

10/10 Excellent

Michele

Liked: Amenities
Unique excellent location
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony, Garden City Park

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s an excellent place to stay very clean and quiet. Very conveniently located in downtown Detroit
Stayed 1 night in Apr 2024

8/10 Good

Michael

Stayed 1 night in Mar 2024

8/10 Good

Paul C

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the street noise. Felt like the cars, busses and motorcycles were in the room with me.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 4 nights in Mar 2024

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay for a recent weekend getaway. We were on the second floor and had a great view of the city. It was clean and the kitchen had some dishes, glasses and cooking utensils (limited). The bed was very comfortable. It was easy walking distance to restaurants and sports venues. We did here some noise from the traffic but it wasn't too bad. Communication was great and we didn't have any issues. We would stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David, Midland

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sonder is a wonderful place to stay. Amazing location and rooms are fantastic
Stayed 3 nights in Mar 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness
Great location, close to restaurants, attractions, etc. The unit itself was not great, I had paid for an upgrade from a studio but that was not honored. The floor tile in the bathroom was popping up in spots, the bathroom mirror was dislodged from its mount, the walls were scuffed, and there were coffee cup stains on the nightstand. Sonder usually has a great reputation, so I was disappointed in what we experienced.
Stayed 2 nights in Mar 2024
Response from Sonder on 2 Apr 2024
Hi Jessica, your feedback is important to us. While we're glad you enjoyed the location, we're sorry your space wasn't what you expected. These maintenance issues fall short of our high standards, and our team will address them right away. We hope to show you a better experience next time.

10/10 Excellent

Darci, Lansing

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were accidentally booked into a room that was too small, and the staff was incredibly helpful and prompt in getting us a bigger room right away. The room was perfect and had everything we needed. We’d absolutely stay here again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Christina

Liked: Cleanliness
Disliked: Property conditions & facilities
Beware Sonder uses face recognition software Persona and forces you to upload a government ID to their website. Major invasion of privacy
Stayed 2 nights in Mar 2024
Response from Sonder on 26 Mar 2024
Hi Christina, we're sorry for the uncertainty you felt using our online check-in. We don't have a traditional front desk at most of our properties, so our guests check-in online. We ask for your identification to ensure the safety of our staff and guests staying with us. If you have questions about this, please don't hesitate to reach out.

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Incredible value for what you pay!! Really large room with full working kitchen and tonnes of hangout space for the whole family. Would definitely stay there again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Good property
Stayed 2 nights in Mar 2024

10/10 Excellent

Stefani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed amenities in the room
Stayed 3 nights in Mar 2024

10/10 Excellent

Juyuan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

Tara

Travelled with family
Liked: Amenities
Decent stay. Everything was clean and quiet, easy check in and check out. We have 2 adults and 2 kids, and wish they had made the pull out bed (or at least put the duvet in the cover), as it was tough to wrangle late after the basketball game.
Stayed 1 night in Mar 2024
Response from Sonder on 26 Mar 2024
Hi Tara, thanks for staying with us and providing a review. While we're glad you enjoyed most of your stay, we're sorry for the trouble you had with the pull-out bed. Your feedback is important to us and we hope to show you a more seamless visit in the future.

6/10 Okay

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sonder on 25 Mar 2024
Hi Rebecca, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Sheryl

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very helpful and friendly. The property was fairly well maintained but did need some additional cleaning. Our room had a city view which was neat until you tried to get some sleep at night and then there was too much traffic noise. Our Deluxe Suite really needed a much larger shower in it and had the room for it, as well as needing more counter top space. Additional seating in the living quarters would also be very helpful. Overall, knowing all this, we will stay again and modify our room preferences next time.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sandy r

Travelled with partner
First experience with Sonder but it won’t be my last! One of the best accommodation experience I’ve ever had. Great location, accessibility and facility. Stay here, you won’t regret it!!
Stayed 6 nights in Feb 2024

10/10 Excellent

Barbara

Travelled with family and small children
The prices were perfect so I hope they don’t raise them. We were in town for individual wrestling States at Ford Field and it was so nice to have a place with a separate room for the baby to take a nap and be undisturbed. A lot of our group stayed at MGM and I think it was highly overrated for the price!! We will definitely be back and I’ve told a lot of people about Sonder!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the modern minimalist style of the studio apartment. The view of downtown Detroit from the apartment was amazing! I liked the fact that the kitchen was stocked with plates, glasses, and basic cooking tools. It was very helpful to have a washer/dryer in the unit. The atmosphere was generally much more calm than that of a hotel. My only criticism is that the common areas such as the lobby and the gym could have been kept more clutter free. Overall, I really enjoyed my stay, and I would stay there again.
Stayed 4 nights in Feb 2024

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Zakiyyah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like everything about this property. It was a peaceful place to stay. The room I had was very beautiful. I love the fact I was able to wash and dry my clothes.They had everything you could need while staying there. I would definitely recommend this place.
Stayed 4 nights in Feb 2024

8/10 Good

Taj

Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Will recommend Sonder!
Stayed 4 nights in Feb 2024

6/10 Okay

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sonder on 23 Feb 2024
Hi Adrian, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Ashley

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
area right around property is Dirty and parking is limited. Public transportation is easy to access. rooms are small but nice and everything inside felt very clean.
Stayed 2 nights in Feb 2024