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Reviews of Residence Inn by Marriott Detroit Troy/Madison Heights

3 out of 5
Residence Inn by Marriott Detroit Troy/Madison Heights
32650 Stephenson Hwy, Madison Heights, MI

Reviews

7.8

Good

Rating 10 - Excellent. 150 out of 343 reviews" "
Rating 8 - Good. 94 out of 343 reviews" "
Rating 6 - Okay. 39 out of 343 reviews" "
Rating 4 - Poor. 24 out of 343 reviews" "
Rating 2 - Terrible. 36 out of 343 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Deborah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As we entered the room it smelled of cigarettes we didn’t have much time we had to go we had a reservation to dinner with some local friends. When we back and got a good look at the room…Trash in bathroom had not been changed condom wrappers and used cups. Called the front desk no manager on staff to talk to. My 84 year old mom had to take medication and discovered packets had been opened in the kitchen that should have been sealed. I called the from cell phone this time to the hotel and was told manager would call me back it it is 10:52 pm and still no call back. I am afraid to lay down I am spending the night sitting up on the couch! We came up for a funeral tomorrow and this will not be a restful night that I have paid for. And there were all sorts of tissues smashed into the tissue box…I could go on and on this experience has really been the worst, I just wanted a clean place to sleep so I could go to the funeral tomorrow. Not pleased at all!
Stayed 1 night in May 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice it was clean and quiet just what I was hoping for
Stayed 2 nights in Apr 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 1 night in Apr 2024

4/10 Poor

Dennis Jackson

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly and helpful, but the property was very run down and needed a lot of repairs. The first room we had was left open with the deadbolt and maintenance personal left tools and other paperwork from work they were doing in the room. The front desk was very helpful and expeditious in getting us another room. However, both rooms smelled like smoke and mildew, and we ended up going to another hotel because we were concerned with the air quality affecting us and our small children.
Stayed 3 nights in Mar 2024

2/10 Terrible

taneia

Liked: Cleanliness, staff & service, property conditions & facilities
The people that stayed above me were EXTREMELY LOUD AND DISRESPECTFUL ALLLL NIGHT LONG!! Making it impossible to relax or sleep two nights in a row
Stayed 2 nights in Mar 2024

8/10 Good

Raul, Harwood Heights

Travelled with family
Spacious
Stayed 2 nights in Feb 2024
Response from Jackee Philley on 4 Mar 2024
Thank you for taking the time to fill out your review. Thank you

4/10 Poor

Brinette

Travelled with family
Disliked: Cleanliness
Went here for my daughters 13th birthday. The room was very dirty the chair looked like it hadn’t ever been cleaned. There was stains everywhere. Bathroom was poorly cleaned. There was bars of soap in the toilet, like housekeeping just threw them in there instead of the trash. The worse part was that we had to pay to park in the parking lot. The room had a full kitchen but i had to go back home and get dishes because they had very few pots and pans. Was very disappointed but it was too late to try to find somewhere else to go.
Stayed 2 nights in Jan 2024
Response from Jackee Philley on 4 Mar 2024
Dear Valued GuestWe're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.Thank you

2/10 Terrible

Angelo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room with candy wrappers strewn around, extra bedding tossed at the bottom of the closet, and non working lamps. No other room was available, and after notifying staff the following day the room was still not cleaned. Staff was completely uninterested in providing any service or offer a welcome
Stayed 2 nights in Jan 2024
Response from Jackee Philley on 4 Mar 2024
Dear Valued Guest,We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.Thank you

4/10 Poor

Asia Kimmel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jackee Philley on 4 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our accommodations met your standards. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, thanks again!

10/10 Excellent

Danielle

Liked: Cleanliness
Disliked: Property conditions & facilities
The first thing was that the office got charged me when I checked in when I was charged by Expedia the second thing is that the road was really dirty spots all up with carpet the trash cans work had hard residue and the fan in the living room was filthy just filthy nasty up under your sink nasty and in the heating and cooling area the room where the hot water tank was nasty like they just swept everything up under the door the towels. Also the carpet essfirty
Stayed 3 nights in Dec 2023
Response from Jackee Philley on 4 Mar 2024
Thank you so much for your great rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Okay

VALETA

Disliked: Cleanliness, staff & service, property conditions & facilities
Sink outside bathroom was not draining, tub was not draining well. The property is not
Stayed 2 nights in Dec 2023
Response from Jackee Philley on 4 Mar 2024
Dear Valued GuestWe're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

2/10 Terrible

sylvester

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty nasty
This place is nasty. Beds need to be replaced not just covered up. Smells like urine as soon as I walked into the room. The pillows were thrown on the bed. Couldn’t find the remote to the tv until I had manager come to the room it was under the bed. The stains on the furniture was unbelievable. I feel like I was at a cheap motel not a hotel. I have stayed at an hotel so nasty!
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very poor signage both from Stephenson Highway and getting onto the property. I had asked the front desk for extra towels and blankets on Sunday morning when the room was cleaned and nothing was received nor did the room get cleaned that day. This was a bit disappointing especially since the staff working at the desk told me he’d take care of it while I was gone for the day.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Brian

Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 5 nights in Oct 2023

4/10 Poor

AIDAN

Travelled with partner
Disliked: Amenities
My husband and I stayed at the Residence Inn Detroit Troy/Madison Heights overnight October 29th. The website for this hotel calls it a “premiere hotel”, which is completely inaccurate. While the staff person who greeted me at check-in was very pleasant, I was surprised there was only one ice machine for the entire collection of suites and annoyed that it wasn’t operational. I had to drive elsewhere to buy a bag of ice. The unit was worn and tired looking, particularly the bathroom. The tub area needed to be completely replaced and there was a dirty washcloth left in the tub. The “fully equipped” kitchen had one drinking glass, one wine glass and one coffee cup. There were two small bowls and three saucers. Fortunately, we were just there overnight. Somebody expecting to be able to make and consume meals on site would be in a lurch. The next morning, I was further disappointed to learn that despite being told at check-in about the free full breakfast (that is noted on the website), that there was no breakfast to be had. The clerk said that “the truck hadn’t come since Saturday”. Obviously, I would not plan to stay at this hotel again and would not recommend it to people. It certainly doesn’t live up to the standard that I would hold to Marriot, which was what had led me to select this as a hotel choice.
Stayed 1 night in Oct 2023
Response from Jackee Philley on 4 Mar 2024
Dear GuestWe are genuinely sorry to hear that you had a bad experience while staying at our hotel. Our main objective is to provide a clean, comfortable room for our guests, and we're disappointed that we couldn't do this for you. We would love the opportunity to serve you a better experience in the future if given the chance. Please reach out to me directly.Thank you

6/10 Okay

Mayada

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They didn't have enough towels available in the room and when I requested some they didn't have enough washed or available to give me.
Stayed 1 night in Oct 2023

10/10 Excellent

Jesse

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable. Enjoyed my time in Troy
Stayed 14 nights in Oct 2023

4/10 Poor

Caren

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The driveway into the property had huge potholes. It was very dangerous especially at night. This property desperately needs to be renovated.
Stayed 6 nights in Oct 2023

6/10 Okay

Vijay

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This is an average hotel and low-staffed. Each block is an independent building with 4 units and is next to the freeway. Expect a lot of noise from the freeway. There is no premium amenities or services offered. Since the buildings are far away from reception, you will be lucky to get any housekeeping services.
Stayed 5 nights in Oct 2023

8/10 Good

BETHANY, WILLIAMSVILLE

Stayed 1 night in Oct 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Really Nice and clean
Stayed 1 night in Sep 2023

4/10 Poor

Richard

Stayed 2 nights in Sep 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. There is a charge for parking. The sign is hard to see from the road.
Stayed 1 night in Sep 2023

4/10 Poor

Melvin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool was not in order, and our Air Conditioning wasn't working. The Bath tub didn't look like it was every cleaned in a while. I"ve been here a few times, probably this will be my last time.
Stayed 2 nights in Aug 2023

10/10 Excellent

Edith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are the best. Tank you
Stayed 1 night in Aug 2023

4/10 Poor

Raquel

Stayed 13 nights in Aug 2023

6/10 Okay

Rohit

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 5 nights in Aug 2023

2/10 Terrible

Derik

Stayed 14 nights in Jul 2023

10/10 Excellent

Cornelius

Stayed 1 night in Jul 2023

2/10 Terrible

Colette

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convient, safe, clean, comfy!
Stayed 1 night in Mar 2023

6/10 Okay

James

Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer L

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Ji Y

Stayed 5 nights in Jun 2023

2/10 Terrible

David, Twinsburg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This Residence Inn is in very poor condition and not well managed.
Stayed 1 night in Jun 2023

2/10 Terrible

Antoine

Stayed 4 nights in Jun 2023

8/10 Good

Ralph

Stayed 2 nights in May 2023

8/10 Good

SAEID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Senan

Disliked: Cleanliness
Dirty rooms , requested room cleaning ,they changed towels only . No trash can in bathroom. Also i had to walk in cold weather to get to reception where they serve the breakfast .
Stayed 4 nights in Apr 2023

6/10 Okay

Brad

Liked: Staff & service, amenities
There were cobwebs throughout the studio unit I stayed in. The bar holding the shower curtain was broken. The web site advertised an evening Manager’s reception. There wasn’t one.
Stayed 4 nights in May 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet, well-lit, and safe. The accommodations were clean and well-maintained. I would recommend the property.
Stayed 5 nights in Apr 2023

2/10 Terrible

Linda, Detroit

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Most rooms only have a gold blanket on bed no comforter , etc. not appealing. Facility needs up-grading to compare with Marriott properties. I will not stay here again.
Stayed 7 nights in Apr 2023

10/10 Excellent

Terry

Stayed 7 nights in Apr 2023

6/10 Okay

Lillian

Travelled with family
Liked: Cleanliness, staff & service
Great staff but the property is old and needs updating. Broken closet doors, poorly stocked kitchen (no flatware, one cooking pot, no glasses, no coffee maker, and no hand soap in the bathrooms.
Stayed 6 nights in Apr 2023

2/10 Terrible

Rose

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I have never seen a residence inn set up like this. Outside entrances. The property was not kept up well (kicked in screens, lawn chairs). You had to walk behind each building to get to the backside rooms going between buildings. In the dark at night. They also require a $12 a day parking fee. Front desk personnel was incredibly gracious, changed our room twice and ultimately canceled our reservation after we checked in. She offered to do it no charge for the night which I greatly appreciated. However I believe this might happen a lot at the property.
Stayed 1 night in Apr 2023
Response from Kevin on 26 Apr 2023
Good Morning,I apologize for the unfortunate events that occurred during your stay. It is well below our standard and does not sound like a good experience. We are working to improve an aging property but I am glad to at least hear that the front desk tried to make the experience not completely terrible. I appreciate the feedback and apologize again.

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!!! I booked a room for 5 days, I arrived at the property around 11am to view the room before coming back at 3 to check in. The front desk clerk was unprofessional, rude, and sloppily dressed and refused to let us view the room. I then ask if I didn’t like the room at check in could I get a refund, she stated there was no manager on duty until Monday to process a refund so I cancelled my reservation and she acted like everything was okay for the cancellation. Do you know they tried to charge my card $215.44? Thank goodness I have a great bank who refunded my money and stopped payment. DO NOT STAY HERE!!!
Stayed 5 nights in Mar 2023
Response from Kevin on 3 Apr 2023
I think there is some confusion on your end because you paid expedia directly, so you were never charged or attempted to be charged by the hotel. I would follow up with expedia with billing issues because your statements made in this review are false.

8/10 Good

frederick p

Travelled with family
Liked: Cleanliness, staff & service
Good for the night...
Room was older. Bath section showing age. The bed was comfortable. Noisy Interstate highway was near the hotel.
Stayed 1 night in Mar 2023

2/10 Terrible

Charlene

Stayed 2 nights in Mar 2023