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Reviews of Hotel Royal Oak

3 out of 5
Hotel Royal Oak
811 East 11 Mile Rd, Royal Oak, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 408 out of 917 reviews" "
Rating 8 - Good. 285 out of 917 reviews" "
Rating 6 - Okay. 127 out of 917 reviews" "
Rating 4 - Poor. 62 out of 917 reviews" "
Rating 2 - Terrible. 35 out of 917 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LASHAUNDRA

Nice place will come again
Stayed 2 nights in May 2024

10/10 Excellent

Ann

Stayed 1 night in May 2024

8/10 Good

Melonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cool vibe and friendly check in.
Stayed 1 night in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service and such a cool place to stay. You can feel the pride of ownership. Highly recommend!
Stayed 1 night in May 2024
Response from Jim, Operations Manager. on 10 May 2024
Thank you so much Julie!!! We appreciate your business, and hope to host you again soon!

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Wonderful Stay! Ill Be booking again in the future.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and upon arrival check in was extremely fast and easy
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here multiple times. It’s a great location and priced well for what they provide.
Stayed 1 night in Apr 2024

8/10 Good

Arnold

Travelled with family
Liked: Cleanliness, staff & service
For us, a great location. Parking was outstanding. Staff at checking in was excellent. We didn’t use the cleaning staff for our 3 day stay. The room was very serviceable a comfortable. The HVAC wall unit was a bit noisy. Some of the detail work could be improved throughout, but in general, this was a good value for us, and we’d likely stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our needs!
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful.
Stayed 2 nights in Apr 2024

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
The place is actually fine but the smell of the cleaning products was so disgusting that I slept in a mask. Whatever they use to clean was streaking the counters and felt like I had shoved gross dryer sheets up my nose. My clothes still smell like it. I almost left in the middle of the night and tried to keep brewing coffee in hopes that anything would make it smell different.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hospitable staff. Suma was an absolute treasure to experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, clean room, ample parking.
Stayed 1 night in Mar 2024

8/10 Good

Alanea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute room, I would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I stayed. It's a great place.
Stayed 2 nights in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice! It was slightly noisy though which made it hard for me to sleep as a light sleeper. Bed was comfy. Shower was nice! Gave lots of soap, conditioner, shampoo, etc.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah, Port Huron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newly refurbished, modernized stylish motel with a good vibe and restaurant right next door.
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent rooms and property. Little high priced for the room.
Stayed 1 night in Mar 2024

6/10 Okay

Keith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
I had an overall positive experience at this motel. The room was very clean. However,the bed and pillows were not comfortable.
Stayed 1 night in Feb 2024
Response from Jon on 27 Feb 2024
Thank you so much for your review Keith! We are in the process now of purchasing new beds and linens throughout the property, and hope to improve upon your stay the next time we get a chance to host you!

10/10 Excellent

Meldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room is unique.
Stayed 1 night in Feb 2024
Response from Jon on 27 Feb 2024
Thank you for your review Meldon! We are so happy you have enjoyed your experiences with us and we are so excited to unveil even more of our plans for the early summer of 2024 with you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly receptionist!
Stayed 2 nights in Feb 2024

8/10 Good

Alberto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

AMANDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property! They are under construction for additional renovating so that's why I didn't put 5 stars for property as the dumpster is hanging out outside. Our bedroom was updated, bathroom was older but updated fixtures, very clean and well kept. We will definitely stay here again as it's within walking distance to all the main attractions Royal Oak has to offer. Both staff members we encountered were super nice and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nothing fancy, but close to downtown and well maintained . Road noise, but you are downtown. Room was warm, even with heat supposedly off.
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls night
It was a great room where we were able to have snacks and some drinks before we went out…We are already making plans to return in the warmer months to enjoy the really nice outdoor public spaces.
Stayed 1 night in Feb 2024

8/10 Good

Patrick

Stayed 1 night in Feb 2024

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the creativity of the motel upgrade but still some odd design choices made (especially in the rooms). Additionally there was very little updating to the bathrooms.
Stayed 1 night in Feb 2024

10/10 Excellent

mindy

Stayed 1 night in Feb 2024

8/10 Good

Val, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in the area with an unhappy situation. The hotel was welcoming, quiet, so near some food options. It has a cute style and was clean and had everything needed. The person in the lobby was helpful and pleasant.
Stayed 2 nights in Feb 2024
Response from Jon on 11 Feb 2024
Thank you for your review Marie! We are so glad that we could provide a great atmosphere with friendly staff during your stay. We all look forward to hosting you again in the future.

2/10 Terrible

Omar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Used to be better and I let things go last time because service was awesome but not this time. Shower head is flimsy and water stream is weak. Only one night stand on one side. Bed is super uncomfortable.
Stayed 1 night in Feb 2024
Response from Jon on 11 Feb 2024
We appreciate your review of the property Omar, and can assure you that we are taking several steps in the very near future to upgrade our rooms and amenities. As far as your shower, I have been sure to tackle this issue with our maintenance team and appreciate you bringing this to our attention. We hope to WOW you in the coming months should you need a place to stay during your travels. Please feel free to reach out to me personally when you book your next trip and I will be sure to help with your accommodations.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jon on 11 Feb 2024
Thank you for your rating Frank! We are always looking for feedback, and would love if you would email or call us on your next visit so we can be sure to improve your experience in the future.

2/10 Terrible

Treasure

Stayed 2 nights in Feb 2024

10/10 Excellent

Carlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Clean, friendly staff. Close to downtown Detroit and has an amazing breakfast option. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Jon on 11 Feb 2024
Thank you so much for the great review Carlee! We are so happy that you enjoyed your stay, and look forward to giving you an even better experience on your next visit!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spot! Will always stay here when visiting.
Stayed 1 night in Feb 2024
Response from Jon on 11 Feb 2024
Thank you so much for the great review Ann! We look forward to hosting you again in your future travels and can't wait to show you what we have in store this year!

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome find!
Very friendly staff. Doesn't look like much from the outside, but very clean and comfortable. A little noisy overhead, but typical for a 1st floor room
Stayed 1 night in Jan 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Celest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This is my second time staying at this hotel. The staff is always extra friendly and the rooms are always soooo clean. They reverse the deposit when they say they will as well. It’s so cute at this property. I will always come here when I need a little low key spot to stay in.
Stayed 1 night in Jan 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

SEAN, LINCOLN PARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great at check in. Room was clean and cozy. Have a outside area with tables and heaters. Close to restaurants, shopping and bars.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Perfect for our needs
Fun, funky little place that has been brought back to life by new ownership. That said, our room's thermostat didn't work and after returning from a late night out with friends, we sweltered in 80 degree heat. Otherwise, great place, would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly; room was cute, clean, and comfy; the only small downside was the sound of foot traffic outside in the morning!
Stayed 1 night in Dec 2023

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and priced right
This was our third time staying here when traveling from out of state to visit friend and family, we used to live in Royal Oak. Our OpenKey wouldn't work, so we just got a regular key card at the front desk which wasn't really a big deal. When we did get in our room, it was 80F!?! Immediately turned the heat off and the AC unit on the lowest setting and high fan speed. Had some issues getting our TV to work properly, but eventually unplugged it and plugged it back in then no issues. Overall, it's a nice place to stay close to downtown when you don't want to pay $270 a night for the Hyatt. Will stay here a fifth time when we're back in town in 2024.
Stayed 1 night in Dec 2023