Exterior

Reviews of Holiday Inn Express Romulus / Detroit Airport, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1002 reviews" "
Rating 8 - Good. 302 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, clean rooms, very close to the airport.
Stayed 1 night in May 2024

8/10 Good

Cherryann

Liked: Staff & service, property conditions & facilities
We were expecting our room to be clean on Sunday. But it was not. That’s my only complaint
Stayed 3 nights in May 2024
Response from Byron on 20 May 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your insights as they help us improve our services.We're glad to hear that most of our staff left a positive impression on you. However, we're sorry to hear that the rooms did not meet your expectations. We take guest comfort seriously, and we'll review your comments to see how we can make improvements.We apologize for the inconvenience regarding the breakfast timing. Your feedback is noted, and we'll consider adjusting the hours to better accommodate our guests

8/10 Good

David and Laura

Liked: Cleanliness, staff & service
Gg
Stayed 1 night in May 2024
Response from Byron on 20 May 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

8/10 Good

Averil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to get to the airport and it was clean
Stayed 1 night in May 2024
Response from Byron on 20 May 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived in the back parking lot someone was decfacating into a bag next to a van. Was a bit disturbing. And people were arguing outside next door at another hotel in the parking lot. But the Holiday Inn Express was nice.
Stayed 1 night in May 2024

10/10 Excellent

heejong

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Byron on 20 May 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

10/10 Excellent

Brenda

Travelled with partner
Enjoyed our stay. Friendly staff. Nice buffet breakfast
Stayed 1 night in May 2024
Response from Byron on 20 May 2024
hank you for choosing to stay with us. We're thrilled to hear that you had a wonderful experience during your time here.We're delighted that you found our front desk staff to be kind and accommodating. Providing excellent service is our top priority, and we're glad that they made a positive impression on you.It's also great to know that you enjoyed the variety and quality of our breakfast offerings, as well as the cleanliness of your room. We take pride in maintaining high standards of cleanliness and comfort for all our guests.Additionally, we're pleased that you found our location convenient, with amenities such as a convenience store and restaurant within walking distance.We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

6/10 Okay

Karen

I THOUGHT THEY HAD THERE OWN SHUTTLE TO AND FR OM THE AIRPORT WHEN I CALLED NO ONE SEEMED TO KNOW?? AFTER THE 3RD CALL FINALLY I WAS TOLD THEY USE THE SHUTTLE SERVICE THAT IS LOCATED NEXT TO THE THEIR BUILDING! IT WORKED OUT BUT SHOULD HAVE BEEN TOLD THAT WHEN I BOOKED
Stayed 1 night in Apr 2024
Response from Byron on 20 May 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

8/10 Good

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly
Stayed 1 night in Apr 2024
Response from Byron on 20 May 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

10/10 Excellent

Richard

Travelled with family
Liked: Amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Byron on 20 May 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,

10/10 Excellent

Jeremiah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice. Beds were a nice relief after a long weekend.
Stayed 1 night in Apr 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

6/10 Okay

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Most of the staff were very nice. The rooms were average. We stayed in two different rooms a week apart. The included breakfast ended at 9:30 AM on a Saturday which was disappointing and is early for a hotel of this type from our experience. Much of the parking lot was full of holes and trash and brought our rating down the most.
Stayed 1 night in Apr 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your insights as they help us improve our services.We're glad to hear that most of our staff left a positive impression on you. However, we're sorry to hear that the rooms did not meet your expectations. We take guest comfort seriously, and we'll review your comments to see how we can make improvements.We apologize for the inconvenience regarding the breakfast timing. Your feedback is noted, and we'll consider adjusting the hours to better accommodate our guests.Regarding the condition of the parking lot, we apologize for any inconvenience this may have caused. Maintaining a clean and safe environment is important to us, and we'll address this issue promptly.We truly value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out.Warm regards,

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in clerk is very nice
Stayed 1 night in Apr 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic...easy to get to and close to the airport. The parking option is also very good.
Stayed 1 night in Mar 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Byron on 29 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you enjoyed your time at our hotel.Your satisfaction is paramount to us, and it's wonderful to know that we were able to meet your expectations. We look forward to the opportunity of welcoming you back soon.If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out. We're here to ensure that every aspect of your stay is exceptional.Warm regards,

2/10 Terrible

Robert

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Vary uncooperative. No flexibility. Typical northern attitude. Too many other hotels in the area to use.
Stayed 1 night in Mar 2024

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person did a great job getting through the long line working solo
Stayed 1 night in Mar 2024
Response from Byron on 26 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.

10/10 Excellent

Kedra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Airport shuttle. Comfortable beds. Friendly staff.
Stayed 1 night in Mar 2024
Response from Byron on 21 Mar 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms. Very quiet and comfortable. We will definitely stay again in our next trip. Staff was super pleasant!
Stayed 1 night in Mar 2024
Response from Byron on 15 Mar 2024
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,

8/10 Good

Marc, Fuquay Varina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful. A/C in the room didn’t work well and the vents were dirty but the rest of the room was tidy.
Stayed 1 night in Mar 2024
Response from Byron on 15 Mar 2024
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,

10/10 Excellent

Maureen

Stayed 1 night in Feb 2024
Response from Byron on 21 Mar 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

8/10 Good

Suzanne, Chatham

Travelled with group
Great place to stay before your trip
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Peter, Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

8/10 Good

Sandra, Lake Orion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee was very efficient and nice at check in.
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from Byron on 21 Mar 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel. Staff is very professional and helpful.
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Cullen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, staff was very friendly.
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very happy with this hotel. Very friendly staff and extremely convenient location
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Kieychia

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2023
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

2/10 Terrible

Angelo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms not worth the 180+ price. Need updates. Tv the size of my car navigation
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your patronage is greatly appreciated.We sincerely apologize for the extreme noise disturbance you experienced during your stay and for the inconvenience of not having anyone available at the front desk. Providing a peaceful and attentive environment for our guests is our priority, and we regret falling short of your expectations in this regard.Please rest assured that we take your feedback seriously, and we will address these issues with our team to prevent similar occurrences in the future.Despite the challenges you encountered, we hope that you were still able to enjoy some aspects of your stay. We would be grateful for the opportunity to welcome you back and provide you with the exceptional experience you deserve.If there's anything we can do to make your next stay more comfortable, please don't hesitate to reach out. We're here to ensure your satisfaction.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

PABLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ubication.
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Park and Fly Hotel!
Great hotel, near Detroit airport. The parking and transfer to and from the airport were both very good. The free morning breakfast is also very good and you are within walking distance to other restaurants as well.
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Brent

Travelled with group
Everything was great
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

8/10 Good

Ashley

Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

4/10 Poor

Randall

Travelled with family
Time for a remodel and improved maintenance
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Dear RandallI'm truly sorry to hear that the conditions of the room did not meet your expectations during your stay with us. We strive to provide our guests with a comfortable and pleasant experience, and it's clear we fell short in your case.Please know that your feedback is extremely important to us and has been shared with our housekeeping and maintenance teams to address and rectify the issues you've mentioned. We are committed to improving our services and guest experience.Despite this experience, we hope you will consider staying with us again in the future. We would appreciate the opportunity to demonstrate our high standards and show you the quality service and accommodations we are known for.If there's anything specific you'd like us to know or if there's any way we can assist you further, please don't hesitate to reach out. We hope to have the chance to welcome you back soon and provide you with a much more positive experience.

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Byron on 21 Mar 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

6/10 Okay

Ken

Travelled with partner
Liked: Cleanliness, staff & service
convenient parking for long trip, close to airport. Older facilities
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 Good

Abigail

Travelled with family
Average hotel
The hotel is conveniently located near the airport and the shuttle was easy. The bathroom area is a little dark. Breakfast was convenient and had a fine selection.
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Richard, Charlevoix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight layover and this was an excellent option for us.
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent fitness center. Room was somewhat tired, spots on chaise, bathroom door could use replacing. Was clean though and staff here was pleasant and very helpful.
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Clerk was the friendliest person I've ever met at a hotel.
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's wonderful to know we were able to meet your expectations. We truly appreciate your feedback and the opportunity to serve you.

10/10 Excellent

Lynnette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Close to the airport. Friendly staff.
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Marcia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Great lil fitness room!
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 Good

Jeri

Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.