All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We were expecting our room to be clean on Sunday. But it was not. That’s my only complaint
Cherryann
Stayed 3 nights in May 2024
Response from Byron on 20 May 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your insights as they help us improve our services.We're glad to hear that most of our staff left a positive impression on you. However, we're sorry to hear that the rooms did not meet your expectations. We take guest comfort seriously, and we'll review your comments to see how we can make improvements.We apologize for the inconvenience regarding the breakfast timing. Your feedback is noted, and we'll consider adjusting the hours to better accommodate our guests
8/10 Good
David and Laura
18 May 2024
Liked: Cleanliness, staff & service
Gg
David and Laura
Stayed 1 night in May 2024
Response from Byron on 20 May 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,
When we arrived in the back parking lot someone was decfacating into a bag next to a van. Was a bit disturbing. And people were arguing outside next door at another hotel in the parking lot. But the Holiday Inn Express was nice.
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,
hank you for choosing to stay with us. We're thrilled to hear that you had a wonderful experience during your time here.We're delighted that you found our front desk staff to be kind and accommodating. Providing excellent service is our top priority, and we're glad that they made a positive impression on you.It's also great to know that you enjoyed the variety and quality of our breakfast offerings, as well as the cleanliness of your room. We take pride in maintaining high standards of cleanliness and comfort for all our guests.Additionally, we're pleased that you found our location convenient, with amenities such as a convenience store and restaurant within walking distance.We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
6/10 Okay
Karen
30 Apr 2024
I THOUGHT THEY HAD THERE OWN SHUTTLE TO AND FR OM THE AIRPORT WHEN I CALLED NO ONE SEEMED TO KNOW?? AFTER THE 3RD CALL FINALLY I WAS TOLD THEY USE THE SHUTTLE SERVICE THAT IS LOCATED NEXT TO THE THEIR BUILDING! IT WORKED OUT BUT SHOULD HAVE BEEN TOLD THAT WHEN I BOOKED
Karen
Stayed 1 night in Apr 2024
Response from Byron on 20 May 2024
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,
Thank you for choosing to stay with us. We're thrilled to hear that you enjoyed your time here.Your satisfaction is our priority, and we're delighted that we could provide you with a positive experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.Warm regards,
Staff was extremely nice. Beds were a nice relief after a long weekend.
Jeremiah
Stayed 1 night in Apr 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
Most of the staff were very nice. The rooms were average. We stayed in two different rooms a week apart. The included breakfast ended at 9:30 AM on a Saturday which was disappointing and is early for a hotel of this type from our experience. Much of the parking lot was full of holes and trash and brought our rating down the most.
Kevin
Stayed 1 night in Apr 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your insights as they help us improve our services.We're glad to hear that most of our staff left a positive impression on you. However, we're sorry to hear that the rooms did not meet your expectations. We take guest comfort seriously, and we'll review your comments to see how we can make improvements.We apologize for the inconvenience regarding the breakfast timing. Your feedback is noted, and we'll consider adjusting the hours to better accommodate our guests.Regarding the condition of the parking lot, we apologize for any inconvenience this may have caused. Maintaining a clean and safe environment is important to us, and we'll address this issue promptly.We truly value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out.Warm regards,
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
The location is fantastic...easy to get to and close to the airport. The parking option is also very good.
Stuart
Stayed 1 night in Mar 2024
Response from Byron on 9 Apr 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
Thank you for choosing to stay with us. We're delighted to hear that you enjoyed your time at our hotel.Your satisfaction is paramount to us, and it's wonderful to know that we were able to meet your expectations. We look forward to the opportunity of welcoming you back soon.If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out. We're here to ensure that every aspect of your stay is exceptional.Warm regards,
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.
Beautiful property and rooms. Very quiet and comfortable. We will definitely stay again in our next trip. Staff was super pleasant!
Roxanne
Stayed 1 night in Mar 2024
Response from Byron on 15 Mar 2024
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,
Staff was very nice and helpful. A/C in the room didn’t work well and the vents were dirty but the rest of the room was tidy.
Marc
Stayed 1 night in Mar 2024
Response from Byron on 15 Mar 2024
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,
10/10 Excellent
Maureen
1 Mar 2024
Maureen
Stayed 1 night in Feb 2024
Response from Byron on 21 Mar 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.
8/10 Good
Suzanne, Chatham
Travelled with group
27 Feb 2024
Great place to stay before your trip
Suzanne
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
Front desk employee was very efficient and nice at check in.
Sandra
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
10/10 Excellent
Tom
23 Feb 2024
Tom
Stayed 1 night in Feb 2024
Response from Byron on 21 Mar 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.
Very nice Hotel. Staff is very professional and helpful.
John
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
We are very happy with this hotel. Very friendly staff and extremely convenient location
Amanda
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
Rooms not worth the 180+ price. Need updates. Tv the size of my car navigation
Angelo
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your patronage is greatly appreciated.We sincerely apologize for the extreme noise disturbance you experienced during your stay and for the inconvenience of not having anyone available at the front desk. Providing a peaceful and attentive environment for our guests is our priority, and we regret falling short of your expectations in this regard.Please rest assured that we take your feedback seriously, and we will address these issues with our team to prevent similar occurrences in the future.Despite the challenges you encountered, we hope that you were still able to enjoy some aspects of your stay. We would be grateful for the opportunity to welcome you back and provide you with the exceptional experience you deserve.If there's anything we can do to make your next stay more comfortable, please don't hesitate to reach out. We're here to ensure your satisfaction.
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.
Great hotel, near Detroit airport. The parking and transfer to and from the airport were both very good. The free morning breakfast is also very good and you are within walking distance to other restaurants as well.
Verified traveller
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.
10/10 Excellent
Brent
Travelled with group
7 Feb 2024
Everything was great
Brent
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.
8/10 Good
Ashley
5 Feb 2024
Ashley
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.
4/10 Poor
Randall
Travelled with family
4 Feb 2024
Time for a remodel and improved maintenance
Randall
Stayed 1 night in Feb 2024
Response from Byron on 5 Mar 2024
Dear RandallI'm truly sorry to hear that the conditions of the room did not meet your expectations during your stay with us. We strive to provide our guests with a comfortable and pleasant experience, and it's clear we fell short in your case.Please know that your feedback is extremely important to us and has been shared with our housekeeping and maintenance teams to address and rectify the issues you've mentioned. We are committed to improving our services and guest experience.Despite this experience, we hope you will consider staying with us again in the future. We would appreciate the opportunity to demonstrate our high standards and show you the quality service and accommodations we are known for.If there's anything specific you'd like us to know or if there's any way we can assist you further, please don't hesitate to reach out. We hope to have the chance to welcome you back soon and provide you with a much more positive experience.
10/10 Excellent
Brian
3 Feb 2024
Brian
Stayed 1 night in Feb 2024
Response from Byron on 21 Mar 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.
6/10 Okay
Ken
Travelled with partner
1 Feb 2024
Liked: Cleanliness, staff & service
convenient parking for long trip, close to airport. Older facilities
Ken
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.
8/10 Good
Abigail
Travelled with family
1 Feb 2024
Average hotel
The hotel is conveniently located near the airport and the shuttle was easy. The bathroom area is a little dark. Breakfast was convenient and had a fine selection.
Abigail
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.
We had an overnight layover and this was an excellent option for us.
Richard
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.
Excellent fitness center. Room was somewhat tired, spots on chaise, bathroom door could use replacing. Was clean though and staff here was pleasant and very helpful.
Beverley
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.
Clerk was the friendliest person I've ever met at a hotel.
kimberly
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's wonderful to know we were able to meet your expectations. We truly appreciate your feedback and the opportunity to serve you.
Great for a quick stay. Close to the airport. Friendly staff.
Lynnette
Stayed 1 night in Jan 2024
Response from Byron on 5 Mar 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.