We booked a “Studio 2 Queen Beds” that listed the accommodations for up to 5 people. Photos of the room showed 2 regular queen beds, as well as the listing on Expedia indicated that the room came with a Queen sofa bed.
It did not come with the sofa bed, so we were forced to rent an extra room to accommodate the number of people (there were 5 of us).
The hotel was completely inflexible and blamed Expedia, Expedia blamed us for booking too few guests, and in the end we were out an extra $160 CAD for an extra room. Expedia claimed that the sofa bed listed was one of the queen beds in the “Studio, 2 Queen” listing, despite the face that it said it could sleep 5 people (which is not possible to do in 2 queen beds alone).
Left a terribly sour taste in our mouth. The hotel staff seemed to have had identical issues, blamed us and were quite rude.
If you don’t need a guarantee for the number of guests your room will accommodate, don’t worry. If you have more than 2 people, you may not get the room you booked. Be careful!