All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I liked the area it was a convenient location to my relatives. My only disappointment was that there was no rubber mats in the shower. The shower floor was slippery and i fell while taking a shower
My family really enjoyed our stay. Very nice hotel, friendly greetings from Heather. Our room was very clean. Nice hot breakfast. Close to everything. Will come & visit again!
Cheryl
Stayed 1 night in Feb 2024
2/10 Terrible
D'Leasha
17 Feb 2024
Disliked: Cleanliness
D'Leasha
Stayed 3 nights in Feb 2024
6/10 Okay
Diane
Travelled with family
12 Feb 2024
Liked: Cleanliness, staff & service
The quiet time was 9pm but it didn’t seem to be enforced.
Desk clerk was rude and confrontational ,said he could not find my reservation. After leaving and going to another comfort inn down the road, the nice lady at that one found it with little to no effort. I have stayed at that comfort inn for twenty plus years. Never will I stay there again.
Alfonso
Stayed 1 night in Feb 2024
8/10 Good
Janice
Travelled with family
26 Jan 2024
Liked: Cleanliness, staff & service
Area was not the greatest.....exercise room was closed due to flooding
The staff is very friendly and efficient. My room and the common areas were very clean and well-maintained. Breakfast was hot and good - sausage links, scrambled eggs, waffles, cereal with a limited amount of fruit and yogurt. Housekeeping only seevices the room after 3 nights but will provide cleaning or supplies upon request. I would stay here again.
Could be better, breakfast was just Soso waffle machines not working up to par leave in for little longer to cook fully. Feel like staff watches you the entire time you eat, very uncomfortable. Noisy on weekend nights from I’m guessing bar crowds
When I checked in I was given the key to room 227 I believe and it was so dirty and unsafe. Then I was told I would be staying in room 327 when I was originally told there were no rooms available on the 3rd floor. A few minutes later I went to the venting machine and it was broken it took my 5$ and when I told the clerk downstairs she had an attitude and slammed my 5$ back that she took of the register and stormed away. Will never stay here again
Clean, comfortable and convenient and a good price.
But, they should tell you that they add in fees for the room safe, even if you do not use it. You can request it be removed
GlenAllen
Stayed 2 nights in Dec 2023
8/10 Good
David
15 Dec 2023
Liked: Amenities
Four stars because two mornings with no bacon. Only gripe.
Very nice hotel. The gentleman at the front desk was very helpful and friendly.
Debby
Stayed 1 night in Dec 2023
6/10 Okay
Verified traveller
14 Dec 2023
Liked: Staff & service
Disliked: Room comfort
Noisy
A basic no-frills hotel. The stay would have been fine if not for how little sound insulation there was. I could hear conversations in the next room and the television non-stop to the extent that it was hard to sleep. Walking down the corridor I could hear plenty of noise from other rooms so I don't think it was just people in the next room blasting the TV.
Staff was friendly and helpful. The room was clean and beds were acceptable in comfort. Pool was a great addition for the children. Extended check out for 1 hour was easy to arrange
Sylvia
Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Hello Sylvia,Thank you for your review and kind words. We appreciate your business. We hope to see you again soon!
It was nice and quiet, but I felt safe. Staff was understanding to my needs. Nice breakfast served in the morning although the time should be extended at least to 10 a.
Ernette A
Stayed 7 nights in Nov 2023
Response from GM on 1 Dec 2023
Hello Ernette,Thank you for your review and kind words. We will take your comments for consideration. We appreciate your business. We hope to see you again soon!
My stay was ok they charged my more than the Hotels.com quote at check in by $17 without any real explanation other than I booked through a third party. It has never happened before so it was not a good start to the stay. The room was clean and the bed was comfortable. Not sure I would stay there again based on the price change but the employees were nice
Darryl
Stayed 3 nights in Nov 2023
Response from GM on 1 Dec 2023
Hello Darrly,Thank you for the review. We are sorry about that experience you had. We hope you will give us another chance to exceed expectations.
Hello John,Thank you for the 5-star review. It's guests like you that help this Hotel operate at the level it does. We appreciate your business.
8/10 Good
Gary
29 Oct 2023
Gary
Stayed 3 nights in Oct 2023
Response from GM on 1 Dec 2023
Hello Gary,Thank you for your review. We appreciate your business. We hope to see you again soon!
4/10 Poor
Elaine
Travelled with family
24 Oct 2023
Disliked: Property conditions & facilities
My husband is handicapped and of course the assessable room was on the second floor. When are hotels going to learn that handicapped people can’t climb stairs. The elevator was out of order when we came down for breakfast. My husband had to sit down on the stairs to get to the first floor. So painful and emotional for him. Comfort Inn doesn’t seem to care about handicap people.
Elaine
Stayed 1 night in Oct 2023
Response from GM on 9 Dec 2023
Hello Elaine,We are sorry about this experience. We will share your feedback with our team. We apologize for the inconvenience.