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"Wonderful staff trying to do their best in the middle of a remodel in a dated property - few restaurant options near the hotel - Unfortunately, we had no view to the lake because of the remodel; however, we were never informed about this neither by the hotel not by hotels.com when we made the reservation. "

"Check in was very smooth and staff was extremely friendly and helpful. Although they do not have a on premise carpark area, you can park in a multi level carpark that is connected to the hotel with a special 24 hr rate of 1500 yen. Very convenient. Also, easy to get food as it is just opposite the train station."

"The staff were fantastic!! They went above and beyond and exceeded our expectations. Traditional Japanese breakfast was very good and the outdoor onsen was a nice experience "

"great spa"

"Very safe and convenient location. The hotel and room were both tidy and clean. Good value for the price. Only one thing I was very close to the elevator and heard the noises of people walking by often. Otherwise I enjoyed the stay very much."

"The property is old and the staff’s manners are not to Japanese standard "

"I truly enjoyed my stay"

"Probably one of the best stays we have had in Japan. The staff was extremely courteous and helpful, services were excellent. Highly recommend!"

"Lovely stay with public and private onsens"