Waverley Hotels with Spa

"Lovely rooms and excellent food in Vivre."

"Clean, convenient"

" Very happy"

"Everything was ok, they meet the minimum standards, few minutes by bus 423 from T5"

"Breakfast was great. Staff was excellent, courteous and friendly. Room could of had a mini fridge and a bigger table. Bar was good. Easy access from airport to hotel. Had a great time visiting London and its surroundings. Love to stay at holiday inns. Thank you. "

"Good bar"

"I had a very disappointing experience at this hotel at Heathrow Terminal 4. I stayed on April 6th (room 124), and after traveling for over 15 hours from Canada on an overnight flight, I arrived completely exhausted around 1 PM, hoping for at least a bit of understanding and basic hospitality. Ironically, there’s a sign at the entrance that says “warm welcome,” but that couldn’t be further from the truth. The welcome felt cold, transactional, and completely lacking empathy. Check-in time was 3 PM, but since I arrived earlier and they clearly had rooms available, I politely asked if an early check-in was possible. Instead of showing any flexibility or consideration for a long-haul, tired guest, I was told I would need to pay an additional £15 just to access a room that was already ready. Because I refused to pay for something that should have been a basic courtesy, I ended up waiting in the lobby for nearly 2 hours. By 2:28 PM, I was so extremely tired that I went back to the front desk and tried again to check in. Instead of any understanding, they still insisted on charging me extra, which I ultimately had to pay just to finally get access to the room. This felt less like hospitality and more like squeezing extra money out of already exhausted travelers. A little understanding would have gone a long way, but instead, the experience left me frustrated and unwelcome. "

"Convenient overnight stay with an early flight the next day."

"Staff are friendly room has mould in shower. And there is traffic noise through the window of the hotel. "