"Overall staff trying hard but needs to be better to be a 5 star in several places. Did we have a good time, yes.
Areas we suggest for improvement
- Charging €4 for literally 2 handfuls of opened crisps in the room. Really for a £230/night room
- breakfast service slow (45 mins for porridge each day); no hot chocolate; no decaf drinks; no one to serve at all for 5 mins+; tea pot without a lid each day
- only 15 rooms but wait 30 mins for some milk in the room
- no hangers at all in the cupboard in either room that we had. On request, given 2 each
- roof terrace not available on 1 night re private party on 1 night. Still not reset 24 hours later
- no attendant or towels in spa on 2/3 days
- asked for a taxi and told that we would need 2 for 4 people. Then relented and said €40. Booked one ourselves for €20
- located on a side road, a very short walk from the sea and the centre, although there’s unfinished construction next door
Hope this helps"
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