"I made a mistake while booking and I couldn’t make it on the date of checking in. It happened to me while I booked for Cancun trip as my flight was over night so I booked extra day to make sure I can check in whenever I needed. However this hotel sold my room to other people because I didn’t come on the first day. I even used Expedia try to contact them but on the day I arrived, they said they have no room, my daughter is 1 year old and crying because she is hungry and need to change diapers. Front desk lady instead of help me, what she said was can you please control your child. Very helpful :) and until another girl come to help us, I thought I would have to rep on the street."