Somerset Luxury Hotels

"Unacceptable for £60. I expected to be able to sleep well at the very least. The place is out of date, staff attitude is no can do the "spa" comprises of two store cupboard sized rooms next to the weights in the gym. ( Not pool side but down the far end of the gym which you have to walk through) The sauna cupboard, fits 3 people, it stank of sickly sweat because it's used predominantly by local gym members, young 20+ men for sweating post work out. They walked in with out showering and in their gym shorts!...and the conversation was loud and crude. The changing rooms were public pool style with push button showers, no temperature control. This is a basic gym not a spa! So don't come here if your looking for an actual spa experience. My room smelt of cold cooking oil as it was above the kitchen. The curtains let in so much light at night and during the day that I could read the time on my watch with out needing to turn on a light at 2am. There was no sound proofing. I could hear the chefs coughing downstairs in the kitchens, banging metal trays, talking and listening to music at 9 p.m. and from 6:30 in the morning. I did not stay my second night but went to Day's Inn down the road for a comfortable clean quiet nights sleep and for £10 less. Staff are under trained and probably poorly supported so are not able / willing to assist or use initiative."

"Everything about this stay was perfect. It's the first Holiday Inn Express I have stayed in and it certainly won't be the last. Well done to them."

"Plenty of parking, very nice family room "

"Dish have breakfast"

"Had a full breakfasr each morning and was very enjoyable"

"With the castle ramparts dripping in wisteria the atmosphere was drenched in ancient mysteries."

"Great welcome as always. Thanks "

"Lovely clean large room, great bath to soak in, super comfy bed, a nice TV, many charging points to plug in your devices. The Staff are friendly and helpful, Breakfast was ok, Scrambled eggs are I would say being an experienced chef, made from liquid egg, sausages were nothing special, bacon and mushrooms were fine, nice croissants, some breakfast cereal, average breakfast, Our room was very clean ,smelled fresh, including the en suite toilet."

"Disappointed to be presented with £6 charge to park in the hotel car park. "