Cari Hotel di Shaanxi

"Good Location"

"Customer service is top notch "

"The room was clean and the location was excellent!"

"Everything is wonderful."

"Great service, super vibes! "

"I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation. The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay. Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access,...

"Wonderful hotel, very friendly staff. Breakfast nice, but not much variety."

"Choose this hotel. It’s awesome!"

"The location is very convenient, with easy access to the city's main attractions. The room was spacious, clean, and came with complimentary bottled water. Most importantly, the staff were extremely knowledgeable and helpful. One of the front desk staff members, whose last name is Zhao, provided excellent recommendations for transportation and must-see attractions. His helpful advice saved me a lot of time and made my trip much more enjoyable."

"An old school five star hotel brand. Everything is ok, but just too old."

"Look for a better HOTEL"

"Staff was most helpful and friendly. We were upgraded to the Red zone and the amenities were so nice. I appreciate the birthday cake they thoughtfully sent to my room. I wish we could have spent more time just hanging out at the hotel. Breakfast buffet was one of the best in China."

"The property was centrally located and the staff were very helpful. They did not speak English, however, although this was stated on the hotel information. Breakfast was excellent. The room was nice and clean and contained everything needed including free amenities. The only real issue I had was that I had booked this hotel as it offered an included shuttle service to and from the airport which turned out not to be correct. For pick up, the 24 hour service had restrictive hours and was...

"Good location. Rooms not as functional. Not enough hooks or places to put luggage "