Napo Hotels with Spa

"Pool looked nice but we were only there one night with early departure so didn’t get to use it. Staff were great, room was ok. The biggest issue was that the property is NOT 12 mins from the airport, it’s 30mins and you go through a very sketchy area to get there. Wanted to stay close to the airport so description was very misleading."

"NOT SAFE, do not stay here. I live in Ecuador and have come to this place a few times. However, this time I brought my elderly parents. My dad, 75 years old, got altitude sick and had a hypertensive crisis. It was 5:30 in the morning. We immediately had to get out and get to medical care so we drove to the gate; however, despite telling the guard what was happening and confirming that our booking was fully paid through Expedia, they refused to let us out and said we needed to wait until 7 am!!! It was truly unbelievable and they would not change their approach. Finally the front desk lady came and allowed us to check out, after 30 minutes of urgently and stressfully trying to negotiate with the guards. We felt trapped and incredibly unsafe. Heaven forbid the medical crisis was more urgent, I can’t imagine what could have happened. When i asked the front desk lady why they could not just charge my card on file or call me and get the card details so we could prioritize getting my dad to care, she said even though they take the credit card at check in they don’t keep it on file for whatever reason, and she stood by their policy that no one is allowed out without reporting to the front desk during business hours. Absolutely do not recommend this place; medical emergencies can happen any time and you do not want to be held captive during one like we were. They don’t care about anything but your $40, and this experience is one i never wish on anyone."

"Great spacious room, handy airport shuttle and good range of options at the hotel restaurant."

"This is a cute and convenient place to stay when you're flying in or out of Quito. The lovely little lodge tucked back off the main road. I will definitely stay here again. "

"I had no problems booking a transfer to the airport which left on time."

"Helpful , clean , ideal location , wouldn't hesitate to stay again or recommend "

"Wonderful experience here. This hotel is inviting comfortable and beautiful. The staff is great and the food is fantastic."

"Beautiful hotel, gorgeous shared balcony with views of the river and the mountain. Perfect spot to enjoy the included breakfast! Staff were all very nice and helpful, room was clean. Definitely recommend! "

"This hotel reflect excellence above it's class"