"Loved this hotel!
I have traveled to over 84 countries and I can honestly say this is one of only few hotels that has impressed me!
- Staff were all wonderful, especially Rose (manager), Aiden and Tracy (receptionists) and Irene (waitress). Each made our stay memorable—ensuring our needs met in every way (big or small)! They are attentive and so hospitable.
- Room was great and comfortable. I made an error on my part and overlooked at type put room I booked. But Rose and her staff (Aiden/Tracy) upgraded us to a bigger room with 2 beds—no fuss whatsoever at no extra charge.
- Breakfast was wonderful; I was so full each day. Irene made it even more enjoyable—great attitude, funny and attentive. I had requested a fruit not on the buffet and they delivered. Then in the next day, they remembered Ava made sure it was available to me.
I will definitely stay here again whenever I return to Hanoi!!!"