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"The check-in for this property is very problematic. Note that their credit card reader doesn’t always work. And they are very lucky if you try to pay with cash about the condition of your bills. The slightest crease on a bill and they won’t take it. This makes paying for the property difficult and a completely unnecessary headache. "

"Absolutely a superb experience! Such friendly staff, helpful at all times. Lovely to have a “private” beach and combine relaxation with experiences arranged by a knowledgeable staff. "

"The hotel is beautiful with amazing views and excellent staff. The hotel has a free shuttle service between 8.30 and 4.00 to Jungle Beach and the temple. It’s also just ten minutes by tuktuk to Galle which cost about £1.50 - £2.00. The pool is lovely and the roof top bar sells great cocktails. We ate dinner at the hotel which was delicious and reasonably priced. They were very accommodating of our dietary requirements (vegetarian and vegan.) We had the Sri Lanka breakfast - again prepared vege/vegan. But they also offer English and continental which looked delicious too. All of the plug sockets in the room were uk sockets and so the universal charger we had been travelling with wasn’t compatible. However the manager leant us his travel plug which was very helpful. This was my favourite hotel in Sri Lanka and I wish we’d stayed longer. "

"Stayed here many time. Staff amazing and place really beautiful. I wouldn’t stay anywhere else in Unawatuna. Good Wi-Fi in communal areas (doesn’t quite reach all rooms). The eco friendly question hotels.com asks is difficult to answer. They give lots of bottled water, which I guess isn’t very eco-friendly - but that is what tourists want. I guess maybe if they had a large central water dispenser people could refill bottles for that would reduce plastic use. I think some tourists might complain though. It is a difficult issue for a Sri Lankan hotel "

"Hotel: Levels Unawatuna Room no: Superior Double Staff: 10/10 Location: 10/10 Cleanliness: 10/10 Soundproofing: 2/10 (music from pool area) Blockout curtains: Yes, but light from the hallway shines through the sides of the blinds. Comments: Spectacular view. Electronic dance music/subwoofer from pool area is loud and can be heard in the room, even though there was no people at the pool. Made it feel like more of a nightclub vibe than a hotel. The music didn’t stop until 9.15pm when I called reception to ask what time the music stops. It commenced again the following morning at 8.20am. The water pressure in the shower is poor. Very hard to wash the shampoo and conditioner out of your hair. Breakfast is included. If you’re vegan or have coeliac disease you can only eat the fruit. If you’re vegetarian you can only eat the fruit and eggs. If we had booked more than one night I would have been incredibly disappointed. The dinner menu is alright though."

"We had 3 amazing nights and day. One of the best in ahangama "

"The Fortress Resort is exceptional amazing staff. It was paradise and we loved every second of our stay"

"Absolutely stunning place! Loved everything about it, definitely need to make this your destination when visiting South Sri Lanka. From service to food to the views, you won’t be disappointed. "

"Enjoyed my stay. The staff are very attentive and friendly. The hotel itself is nice but the rooms are a bit dated. I would consider this a 4 not 5 star hotel. Special shout-out to Subhadra who was fantastic from housekeeping my entire staff. Definitely a highlight. Would recommend this hotel. "