"The property was clean and nice, but it was not as advertised online. The resort mainly catered to local Mexican guests, with all activities, music, and communication only in Spanish, which made us feel excluded as international travelers. We ended up planning activities outside the resort and only returned to sleep.
Food and drinks were decent, but the restaurant system was poorly managed. Despite the app showing availability until 9:30 PM, we were often turned away at 7:30 PM because restaurants were already full.
Customer service was disappointing. We requested a room with two beds before arrival and were repeatedly told it would be accommodated, but we only received the correct room on the third day after multiple follow-ups. Rooms also lacked basic amenities like toothpaste and lotion.
Overall, I would not recommend Hotel Riu Palace Pacifico for international guests."