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"My check in was late in the day. I had a child with me who had mobility issues at that time. The initially chosen room for us was at the second floor but they found a way to look for a room for us at the ground floor in a short amount of time. Really appreciated that. The room was a bit warm or didn’t get cold enough and cellular and internet connections were dead in our area but didn’t matter to us at that time since we were only there overnight. Even if old, the hotel looked really well maintained and still retains its grandeur. The employees who attended to us were also really good."

"Do not book with this hotel, as they falsely advertise what amenities they have. We booked a room here based on the fact that they advertised that they have a pool, and that its use is included with our room. However, after we checked in and went to use the pool, they told us that the pool is only for special events and would not let us use it. No where in the advertisement did it say that pool was only for special events. The pool was listed as one of the room amenities. The only reason we booked that particular hotel instead of one that was closer to our destination was because it had a pool. They also advertised that the rooms came with complimentary bottled water, but that wasn't true either. when I brought these issues up to the front desk, they blew me off like they didn't care. Don't ever stay at this hotel!"

"I like that San Antonio is accessible to multiple dining options around the area plus it’s walkable to other attractions like people’s park and head spa place. "

"Stayed at Lagoon View Suite… very nice accommodation and staff are friendly… wish we could have stayed longer…"