"Pros: Great location. Easy to get to with lots of shops and restaurants around. Modern and clean throughout. Nice rooftop bar area. A locked luggage storage area was available when I arrived early.
Cons: On check-in I was told I had been downgraded due to overbooking and all other rooms of my type were taken (despite this being only 30 minutes after the listed check-in time, and the fact that I'd already been to the hotel 3 hours earlier to drop off my bags). No refund was offered. The proposed solution (free breakfast for 2 days, then move me to the room I paid for) would've actually increased my costs as it meant being without the kitchen that I'd booked the room for to save on meal costs. I did eventually get checked into an upgraded room at no extra cost, but only after standing my ground for 10 minutes. One staff member seemed genuinely apologetic, the other seemed annoyed that I wouldn't go away.
Also, while my wife and I waited for a lift, the same staff member from check-in led a large group in front of us and filled it despite us being there first. No apology was made or even a "they have a work event, do you mind?". I was made to feel second class again.
The "fully equipped" kitchen only had one pan provided - hardly useful for preparing meals.
The curtains let light into the room right where your head is so you get woken up early.
The luggage storage area was wide open on departure. People were going in and out with no checks done to ensure bags were safe."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
