"Beautiful property, but the service needs significant improvement.
We stayed for three nights in September. Kasbah D’If is stunning, peaceful and beautifully located away from the city. The pool and spa were lovely, and I particularly enjoyed my prenatal massage. The staff were generally friendly and, when managers became involved, extremely helpful.
Unfortunately, the overall service and organisation did not feel five-star. We booked a cooking class a week in advance, but on arrival it seemed nobody was expecting us. There was no common language with the chef and it took 45 minutes to find a translator. The class became more of a demonstration due to the limited kitchen space, and basic things such as offering water were overlooked. When I became dizzy from the heat, the staff kindly found me a chair and fruit. The manager handled our concerns very well, waived the cost and gave us the food.
There were several other avoidable issues: I ordered Champagne but was initially served flat Prosecco; I was directed to the men’s bathroom at breakfast; and we waited 15 minutes at reception for a tour before being told the English-speaking staff member had not arrived. On arrival at 10pm, a bedside plug was not working and required an engineer, while the AC could only be controlled from reception.
The property is genuinely special, but attention to detail, communication and organisation currently fall short of five-star standards so at this stage we wouldn’t consider returning."
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