"We had a very dangerous experience at this hotel. During the night, I had a severe allergic reaction and needed to leave to get medication. We discovered that the hotel gate was locked with a large chain and padlock, and there was no staff, no security, and no way to exit the property.
We tried contacting the hotel by email around 2 AM and WhatsApp around 5 AM — no response at all. We were effectively locked inside during a medical emergency.
The next morning, the front desk staff (Monica) told us the gate is locked at night for “guest safety.” However, locking guests inside without any emergency exit or staff available is extremely unsafe.
We had no choice but to leave early and book another hotel to get medical care. This situation could have been much worse.
I am posting photos of the lock and chain so others can see. Please be aware before booking.
P.s. I don't want to be unfair to the restaurant and restaurant staff. The food and staff at the restaurant was amazing. Thank you for taking care of us. "