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Reviews of Tru By Hilton Destin

2.5 out of 5
Tru By Hilton Destin
150 Henderson Beach Road, Destin, FL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 114 out of 144 reviews" "
Rating 8 - Good. 23 out of 144 reviews" "
Rating 6 - Okay. 3 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 2 out of 144 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar, Dacula

Liked: Amenities, property conditions & facilities
Really good
Stayed 1 night in May 2024

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay . The staff was so nice and well manners .
Stayed 7 nights in May 2024

10/10 Excellent

Brittni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room very nice staff and close to everything fun
Stayed 4 nights in May 2024

4/10 Poor

Cristi

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We had a few minor inconveniences. The shower shampoo container was almost empty but luckily we were only there for one night so we made it work. Then one of the lights and charging station outlets by the side of the bed didn’t work at all. Then there was a small blood stain on our sheets and the staff came and replaced them for us. The staff was nice, friendly and accommodating though. Finally, there were a few kids playing live music directly outside of our door around 2am and I politely asked them to stop and they did.
Stayed 1 night in May 2024

10/10 Excellent

Jacob, Milton

Stayed 1 night in Mar 2024

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed my stay, will definitely stay again if i’m ever in the area overnight!
Stayed 2 nights in May 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and major retail store. Customer service was exceptional, Breakfast was amazing.
Stayed 3 nights in May 2024

8/10 Good

crystal

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Perfect for our weekend stay.
Stayed 2 nights in May 2024

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Although it was a very nice hotel I don’t think it was worth the rate charged. I could have gotten a rate at half the cost myself.
Stayed 2 nights in May 2024

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice newer hotel. breakfast was a little lacking compared to other tru hotels we have stayed at.
Stayed 3 nights in Apr 2024

8/10 Good

Shanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it nice place to. Stay
Stayed 1 night in May 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in May 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the beach. Walmart and restaurants near by. Clean rooms and friendly staff. Many choices for breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and close to things but need a car
Stayed 2 nights in Apr 2024

8/10 Good

Walter, Fort Mill

Travelled with group
Liked: Cleanliness, amenities
Excellent and helpful staff. Nice location onlywalking distance to the beach at the park. Also a good location away from the hub-bub of traffic and dense population of vacationers.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with group
The staff was very nice and accommodating. It was very clean and nicely located.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ori

Stayed 3 nights in Apr 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Tejaswita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and new property. Amazingly helpful and attentive staff. Super clean. Felt safe as a solo female traveler as elevators and side doors are card accessible only. Good breakfast and 24 hrs coffee😊. Will recommend and stay again as it is in the heart of Destin.
Stayed 5 nights in Apr 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is awesome!
Stayed 5 nights in Apr 2024

10/10 Excellent

Tywanda

Liked: Property conditions & facilities
I loved the property it was a great stay , My only issue is my room was never cleaned I had to go ask for towels
Stayed 2 nights in Mar 2024

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we were so close to the beach and many shops. Breakfast was delicious and the staff was very friendly. Will be back the next time I visit Destin!
Stayed 7 nights in Mar 2024
Response from Tim Connelly, General Manager on 9 Apr 2024
Dear Felicia, We are very happy to see you enjoyed your stay with us, and we look forward to seeing you again! - Tim Connelly, General Manager

10/10 Excellent

Clifton

Travelled with family
Liked: Amenities
Just right
Stayed 4 nights in Mar 2024
Response from Tim Connelly, General Manager on 9 Apr 2024
Dear Clifton, We greatly appreciate you taking the time to let us know you enjoyed your stay, and we hope to see you next time you're in the area! - Tim Connelly, General Manager

10/10 Excellent

Kia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru never dissapoints and neither do their staff.
Stayed 1 night in Apr 2024
Response from Tim Connelly, General Manager on 9 Apr 2024
Dear Kia, We are happy to see how much you enjoyed your stay with us, and thank you for taking the time to provide such wonderful feedback! - Tim Connelly, General Manager

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean! Breakfast was decent and everyone was very kind and helpful!
Stayed 4 nights in Mar 2024
Response from Tim Connelly, General Manager on 9 Apr 2024
Dear Crystal, Thank you for taking the time to provide feedback about your recent stay with us, and we hope to see you again soon! - Tim Connelly, General Manager

10/10 Excellent

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great. The breakfast was great, the rooms were clean, and all the staff was wonderful
Stayed 3 nights in Mar 2024
Response from Tim Connelly, General Manager on 9 Apr 2024
Dear Rebecca, Thank you so much for taking the time to review your recent stay with us. I will share your kind comments with our staff, and we hope to host you again! - Tim Connelly, General Manager

2/10 Terrible

Xiaoying

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were toenails everywhere in the room and bathroom Front desk coldly informed us that the staff had finished work and that someone would clean up tomorrow.
Stayed 2 nights in Mar 2024
Response from Tim Connelly, General Manager on 28 Mar 2024
Dear Xiaoying,We appreciate you taking the time to provide feedback regarding your recent stay with us. I am very sorry to hear about your room and service issues you experienced during your time with us. We will certainly take procedures to ensure issues like you experienced do not happen in the future, and we hope to have the opportunity to earn back your business in the future. - Tim Connelly, General Manager

10/10 Excellent

Horacia

Travelled with group
Liked: Cleanliness
great location right across from the beach.. you have to pay for the beach though if you are walking or driving.. Clean rooms and overall great stay..
Stayed 3 nights in Mar 2024
Response from Tim Connelly, General Manager on 28 Mar 2024
Dear Horacia, We appreciate you taking the time to review your recent stay with us. I'm glad you were able to enjoy the beach during your stay with us, and we hope to see you again next time you are in Destin! - Tim Connelly, General Manager

10/10 Excellent

Dana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a retro look. Really clean and the beds are nice. The pool areas are clean, unique, and the boys loved it. Breakfast was one of the best we have had. We were there for a weekend baseball tournament, and it is only minutes from Morgan Sports Center.
Stayed 2 nights in Mar 2024
Response from Tim Connelly, General Manager on 29 Mar 2024
Dear Dana, I appreciate you taking the time to let us know about your recent stay with us. We're glad your family had a great time in our unique pool areas, and we hope to see you for the next baseball tournament in town! - Tim Connelly, General Manager

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tim Connelly, General Manager on 29 Mar 2024
Dear Adriana, We were excited to see your 5/5 review and we hope to see you again soon! - Tim Connelly, General Manager

10/10 Excellent

Marilu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Walking distance to beach and wlMart right across !
Stayed 2 nights in Mar 2024
Response from Tim Connelly, General Manager on 29 Mar 2024
Dear Marilu, Thank you for taking the time to write about your recent stay with us. I'm happy you enjoyed our cental location in the heart of Destin and our fantastic staff, and we hope to see you again sometime! - Tim Connelly, General Manager

10/10 Excellent

Juan s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😉
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 14 Mar 2024
Thanks Juan for a positive emoji! We are glad you enjoyed the hotel. See you soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Tim Connelly, General Manager on 29 Mar 2024
Dear Mark, We appreciate you taking the time to let us know about your recent stay with us, and we hope to see you again next time you are in Destin! - Tim Connelly, General Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 5 Mar 2024
Thank you Wayne for the positive rating! We hope to see you again soon! Have a great day!

8/10 Good

Amy

Stayed 1 night in Mar 2024
Response from Tim Connelly, General Manager on 22 Mar 2024
Dear Amy, Thank you for taking the time to review your recent stay with us, and we hope to see you again in the future. - Tim Connelly, General Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. Good bfast!
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 1 Mar 2024
Thank you so much Andrea! We pride ourselves with our hard work and providing the best service that we can to our guests. We hope to see you soon! Have a great day!

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well located to beach, shopping and restaurants. Fairly new property, very clean and organized.
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on 1 Mar 2024
Thank you for the kind words Rick! Glad to hear you enjoyed your stay with us. We hope to have you back soon! Have a great day!

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 1 Mar 2024
Thank you Chandra for 5 out of 5 rating! We appreciate it and are glad you had a great experience staying at our hotel. Hope you have good day!

10/10 Excellent

Giles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean. The staff were very nice and friendly. We didn’t have any issues, but observing how a few guests issues were managed was very reassuring that if we had an issue it would be addressed and resolved accordingly.
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 1 Mar 2024
Thank you Giles for the positive rating! We are happy the you enjoyed you stay with us. We pride ourselves in providing the best service that we can, no matter what is thrown our way. See you soon! Have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Visit
Our family enjoyed our short time here. It's very clean, the staff are friendly, and in a good location. The breakfast was good but not enough vegan options. There is a sign that says to let the staff know if you have allergies but didn't accommodate. There also wasn't any fruit which would've been a great addition since breakfast was in the greasy side.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 1 Mar 2024
Thank you for the positive rating and informing us of your concerns. We hope to have you back soon! Have a great day!

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
In town for business and it was close to where I needed to be.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 1 Mar 2024
Thank you Kimberley for you positive rating! We love our location! Hope to see you back soon! Have a good day!

8/10 Good

lasandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a ok stay
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 1 Mar 2024
Thank you Lasandra for a positive review! Hope to see you back again! Have a great day!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru in Destin
One of the best hotels we’ve stayed in. Very clean, great breakfast, friendly and helpful staff, and some of the best beds we’ve slept on.
Stayed 6 nights in Feb 2024
Response from Guest Service Manager on 1 Mar 2024
Thanks Randy! Great to hear that you enjoyed stay with us! We are proud to have an amazing staff! Hope to have you back again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch stay!
Wonderful ... everything from check-in to clean comfortable room to hot breakfast was beyond my expectations.
Stayed 2 nights in Feb 2024
Response from Tim Connelly, General Manager on 10 Feb 2024
Dear Nancy, We appreciate you taking the time to review your recent stay with us! I will share your great comments with our excellent breakfast staff and we look forward to seeing you again soon! - Tim Connelly, General Manager

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My triplets turned 17!! What a great place to stay in Destin!! Staff was excellent!! Highly recommend
Stayed 2 nights in Feb 2024
Response from Tim Connelly, General Manager on 10 Feb 2024
Dear Kathy, We are excited to hear that your family had a great time during your recent stay with us, and we look forward to seeing you again soon! - Tim Connelly, General Manager

8/10 Good

Rhonda, Osage

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel and would stay again. The issue s we had was already in the shower when found there was not a drop of conditioner or shower soap. Then at breakfast the items we low and had run out with no one monitoring. Coffee was good but not available in room. Room was well appointed with plenty of storage and hanging room Al be it small but comfortable. It is new. Didn’t use the pool or weight room.
Stayed 1 night in Feb 2024
Response from Tim Connelly, General Manager on 10 Feb 2024
Dear Rhonda, We appreciate you taking the time to let us know about your recent stay with us. I'm glad we could take care of your needs during your stay and we certainly hope to host you again next time you visit Destin! - Tim Connelly, General Manager