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Reviews of Homewood Suites by Hilton Destin

3 out of 5
Homewood Suites by Hilton Destin
14051 Emerald Coast Parkway, Destin, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 280 out of 373 reviews" "
Rating 8 - Good. 51 out of 373 reviews" "
Rating 6 - Okay. 22 out of 373 reviews" "
Rating 4 - Poor. 7 out of 373 reviews" "
Rating 2 - Terrible. 13 out of 373 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and perfect for families.
Stayed 3 nights in May 2024

4/10 Poor

Rodney Lamar

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
After checking in and arriving at our assigned room. The room was clean, but the TV didn't work, "No Signal" error. I called the fromt desk to inform them of my situation. The gentleman responds, oh! Yeah, we have had problems with this for the last couple of days. I ask, well why didn't you mention this when we were checking in? He apologies, let me see if I can find you a room thats working. I will call you back when I find one. I call my friends that traveled with us, and they are having the same issue. We leave for a few hours to check out the beach and location for tomorrow's outing. After returning to the hotel, the same gentleman is at the desk and I approach. " Hey you said you were going to call me back, what's up with the TV situation?" He responds, " I'm sorry, but it's not our fault." Needless to say, I'm not bery happy and inform him, 1 you could have informed us during check-in. and given us an option to choose another hotel. 2. You didn't even call me back to inform if this was a intermittent isdue our complete black throughout the hotel. I asked to speak with a manager and was told they want be there until tomorrow. Fast forward. After leaving the beach wr returned to the hotel about 5:30 the next day; the manager was there. She oriceeds to tell me that its not their fault and that the employee had offered me thr opportunity to change room's. This was a lie. Why weren't we assigned these rooms initially. Very bad customer service
Stayed 3 nights in May 2024
Response from Property Management on 10 May 2024
Thank you for your review Rodney. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

6/10 Okay

Akhilesh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Congested bathrooms, non functioning tv. Needs improvement
Stayed 2 nights in May 2024
Response from Property Management on 10 May 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on 10 May 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on 10 May 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the cleanliness and newness of the property. The free breakfast and staff were a nice addition. The bed was comfortable and the room was clean. I would definitely stay again!
Stayed 3 nights in Apr 2024
Response from Property Management on 10 May 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Renwick

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was by everything you could possibly need.
Stayed 2 nights in Apr 2024
Response from Property Management on 10 May 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Rosealei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean everything was and friendly everyone was.
Stayed 5 nights in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Courtney

Liked: Property conditions & facilities
I enjoyed the property but I couldn’t sleep for some reason. I was itching. Turns out my room had bed bugs. Had to switch rooms at 2am and carry 4 kids at that time. My son now has a bump on his back which I’m assuming is from the bed bugs. They took off a night for inconvenience to hush me up
Stayed 3 nights in Apr 2024
Response from Property Management on 24 Apr 2024
Thank you for sharing your concerns and please accept our sincerest apologies for the issues you encountered in your guestroom. Like every hotel, we have processes in place to prevent the presence of pests and monitor and treat our building regularly. We appreciate you alerting us of this situation, as we were able to have a certified company conduct a thorough inspection of your room. We are glad to report that the results came back negative for any bed bug activity. We hope you will consider giving us another chance so we can make up for this visit and gain your trust.

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready even though it was after 4.
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that our service fell short upon arrival. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed was in walking distance- attractions (arcade, mini golf, outdoor rides), beach and park were about 4 minutes away, several restaurant choices. I think we used our car one time and that was just because it was windy when we arrived. Hotel is nice- loved the hot tub and kids splash pad area. Overall well maintained and the staff is friendly and accommodating
Stayed 2 nights in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Stacey

Travelled with family
This hotel was located near a lot of of shopping stores and mall, restaurants, attractions and the beach. Hotel was well equipped and very clean
Stayed 2 nights in Mar 2024
Response from Property Management on 22 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Glen

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
The property was convenient and at a reasonable price. Room was spacious and what we needed for our vacation.
Stayed 6 nights in Mar 2024
Response from Property Management on 22 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, property was great!
Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. They were professional and gave white glove service.
Stayed 3 nights in Mar 2024
Response from Property Management on 22 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

andres

Stayed 2 nights in Mar 2024
Response from Property Management on 22 Apr 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Amy

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This isn’t my first time staying at a this hotel chain, it may be my last after this experience. We got to the hotel and the first thing we notice was the tv wasn’t working. I called the front desk on my way to dinner and was told it was an area outage. Hmm ok. We ate just a few blocks away and their cable was working. Strange, maybe it was resolved. When I got back, our tv wasn’t working. Yet on my way to our room we could hear other’s tvs in the halls. I went to speak with someone faced to face and notice the tv in the fitness center was also working just as the tv in the lobby. I asked if someone can looks at our tv since others appeared to work just fine, I was told,”there’s an outage in the area” to which I replied,”how can that be if your tv is working and I can hear other’s are too.” Nothing, guy at the front desk literally kept saying the same thing. Finally he went to speak with someone in the back with a condescending smirk on his face, he didn’t try to hide it and he wading fully in the back so I can see him still. Who knows what he said, but whatever he said, caused a lady someone from the back and she literally said the same thing. Again, I mentioned and pointed at their lobby tv being on and working. At that time she said she doesn’t know why but that’s what the provider told her. I asked what can we do. Can we move to a room with a working tv. I asked if their tv can stream, she didn’t know. Also the fire pit was broken and the 1 grill was too.
Stayed 2 nights in Mar 2024
Response from Property Management on 22 Apr 2024
Thank you for your review, Amy. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Aliesther

Stayed 2 nights in Mar 2024
Response from Property Management on 26 Mar 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

jackeline l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at the stay at the Hilton my kids. Enjoyed their stay there as well. They loved the hot tub. Everybody was so nice. The environment was very quiet. And very clean
Stayed 1 night in Mar 2024
Response from Property Management on 26 Mar 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Erick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly!!
Stayed 2 nights in Mar 2024
Response from Property Management on 26 Mar 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Cora

Very well kept. Very nice and cozy
Stayed 2 nights in Mar 2024
Response from Property Management on 26 Mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very nice cozy. I would definitely revisit this location.
Stayed 1 night in Mar 2024
Response from Property Management on 12 Mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 Terrible

Victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in at 2am Thursday after a 8hr drive. First night staying in this hotel we were woken up at around 9am to a fire alarm, when I checked in I was not informed of the “ alarm system checks” this “alarm check” lasted for HOURS we finally got fed up with the alarm going off and on in 5 min increments and checked out Thursday around 3pm (the alarm system was still on by then as well). I booked this hotel from wed-sat. I decided to cut the trip short and stayed 1 more night elsewhere. Was told by the front desk we could get reimbursed for Friday night, but I have yet to see anything in my account. This staff/hotel has no ethics or empathy for the people staying here. Look else where
Stayed 3 nights in Feb 2024
Response from Property Management on 12 Mar 2024
Thank you for your feedback Victoria. Please accept our sincerest apologies for the poor first impression and the discomfort caused by the fire alarm. This is not typical of our hotel and we will be revisiting our internal processes to prevent these situations from occurring. We thank you for review and hope to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Tierney

Stayed 2 nights in Mar 2024
Response from Property Management on 26 Mar 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Property Management on 12 Mar 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

aubrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
superbly clean if thats what your looking for ( i was!) staff know
Stayed 6 nights in Feb 2024
Response from Property Management on 12 Mar 2024
Thank you for sharing your feedback with us. While we're happy that you enjoyed our clean property, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. Very large. Only thing, had only 3 forks in the room and only one chair for the table. Wasnt able to get another from another room. This was odd as the room could house at least 4 people
Stayed 10 nights in Feb 2024
Response from Property Management on 12 Mar 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

2/10 Terrible

Heather

Travelled with family and small children
Disliked: Cleanliness, staff & service
I booked this room 3 weeks out. Property booked my room twice. I got there my room wasn’t available they double booked it and gave it to someone else. They had one smaller room available and did not even credit me the difference in price I paid. They did not keep up with towels and blankets. We waited almost an hour at the pool in cold windy conditions for clean towels.
Stayed 1 night in Feb 2024
Response from Property Management on 12 Mar 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Breanna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was perfect. The place was very clean and the staff was very friendly, accommodating, informative and professional. We will definitely be returning to this same hotel when we come to visit again!
Stayed 2 nights in Feb 2024
Response from LOIS on 25 Feb 2024
Thank you so much we really do appreciate.

6/10 Okay

Melissa

Travelled with partner
Liked: Amenities
To be a newer property it wasn’t as clean as I’d hoped. Not terrible but I usually love Homewood suites and this one was ok. It had a pet odor. They are pet friendly. Also we only had two towels in our suite and no wash cloths. We asked for more but had to wait, there were none available at that time. I also asked for a late checkout and was immediately denied. The breakfast ran out quickly, we told them and they did bring out more items. They are very conveniently located to shops, restaurants and directly across the street from the beach and that was nice. There were many kids in the lobby running around. I would go back there but I hope the next time is a much better experience especially for Hilton.
Stayed 1 night in Feb 2024
Response from LOIS on 25 Feb 2024
Thank you so much.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly. The property was very clean and quiet at night. The breakfast was very good.
Stayed 10 nights in Feb 2024
Response from LOIS on 25 Feb 2024
Thank you so much we really do appreciate.

10/10 Excellent

Darren

Over the top. Price was great. Course slow time of year for them. Rooms are very nice
Stayed 1 night in Feb 2024
Response from LOIS on 25 Feb 2024
Thank you so much we really do appreciate.

10/10 Excellent

Sheri, Green Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel. Clean facilities. Large rooms. Convenient location!
Stayed 1 night in Feb 2024
Response from LOIS on 25 Feb 2024
Thank you so much and it was nice to have you with us.

10/10 Excellent

Ceej

Liked: Cleanliness
Good
Stayed 2 nights in Jan 2024
Response from LOIS on 25 Feb 2024
Thank you so much we do appreciate you.

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, property conditions & facilities
Tttt
Stayed 1 night in Feb 2024
Response from Property Management on 12 Mar 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Alison

Stayed 3 nights in Feb 2024
Response from Property Management on 12 Mar 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful Stsy
We had a wonderful stay. Everything was great from the welcome reception on Wednesday evening to the daily fresh hot breakfast. The suite was very comfortable and was nice that we could cook our lunch and dinner. We enjoyed the pool, hot tub and grilling area too.
Stayed 4 nights in Jan 2024
Response from Property Management on 12 Mar 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Michael, Picayune

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Management on 12 Mar 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Emmanuella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Response from Property Management on 12 Mar 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my family’s first time staying in this hotel. It was better than we expected and the staff were always so nice. My only comment was that our room keys hardly ever worked but other than that we were fine and will look to stay again
Stayed 3 nights in Jan 2024
Response from Property Management on 12 Mar 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

2/10 Terrible

Marc

Stayed 1 night in Jan 2024
Response from Property Management on 12 Mar 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Aaron, Stouffville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED this hotel! It was so clean and staff were great. Pool is heated year round and the ocean is right across the street. Tons of good food and activities to do in the area. The Wednesday happy hour has unlimited beer, red and white wine, soup and buns, crackers and cheese, and Caesar salad. We also liked how breakfast changed each day. We really enjoyed the BBQ area. We went to the fish market and barbecued a few nights during our stay. Absolutely lovely hotel!
Stayed 7 nights in Dec 2023
Response from Property Management on 12 Mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Property Management on 12 Mar 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Property Management on 12 Mar 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Karrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ceej

Great
Stayed 1 night in Dec 2023
Response from Property Management on 12 Mar 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Christina

Stayed 5 nights in Dec 2023

10/10 Excellent

MINHO

Liked: Cleanliness
Stayed 2 nights in Dec 2023