3 outdoor pools, sun loungers
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Reviews of Andaz Bali - a Concept by Hyatt

5 out of 5
Andaz Bali - a Concept by Hyatt
Jalan Danau Tamblingan 89a, Denpasar, Bali

Reviews

9.4

Exceptional

Rating 10 - Excellent. 91 out of 112 reviews" "
Rating 8 - Good. 11 out of 112 reviews" "
Rating 6 - Okay. 6 out of 112 reviews" "
Rating 4 - Poor. 2 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property. Room was very clean and comfortable. Walkable to nearby cafes and stores. Enjoyed breakfast at the hotel. Sanur Beach is ok but not as beautiful as Nusa Dua.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in every way. It’s a quiet classy beachfront resort close to shops and restaurants.
Stayed 6 nights in Mar 2024

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel stay we have ever had. Truly grateful to have experienced this level of service in my life.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service, people, environment, and setup were all excellent! With a slight exception, many flies were at the restaurant during dining, which took away from the experience.
Stayed 4 nights in Dec 2023

10/10 Excellent

Haviland

Stayed 9 nights in Dec 2023

10/10 Excellent

Nadine

Stayed 6 nights in Dec 2023

10/10 Excellent

Cheuk Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty with great food.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Canada and we have had high hopes for this rssort and it live up to them all. We loved the pools, the food is amazing and the resort is very well kept. Thanks for a great stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST property! Beautiful, new, and walkable to all restaurants and shops. You won’t be disappointed.
Stayed 1 night in Oct 2023

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
I like the homemade food, the evening music The place is very quite, and peacefull. Staff are very nice Best thing : it's not allowed to book sunlounge for hours like in other place!
Stayed 3 nights in Oct 2023

10/10 Excellent

shayne

Travelled with partner
Fantastic property to stay. This was the second part of our Bali holiday and we thoroughly enjoyed the hospitality of the Andaz team. Highly recommend.
Stayed 4 nights in Oct 2023

2/10 Terrible

Valerie Ann

Stayed 2 nights in Oct 2023

10/10 Excellent

john

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , all is with in this hotel, no need to get out for any reason but if you do then everything is with in walking distance. Only warning is for money exchangers who offer you good deals , know that they are scam artist and they will rob you blind .. We had a wonderful time ,
Stayed 2 nights in Oct 2023

10/10 Excellent

Rusman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Ilkka

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
On first glance a wonderful looking property, but rooms stank of mildew and mould, fortunately we had only booked one night, definitely not worth the money, there are much better properties available at this price. The walkways don’t function well, we had to walk through a restaurant or reception to get anywhere, it’s not well thought thru for pedestrians.
Stayed 1 night in Aug 2023

10/10 Excellent

Glory

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, convenient, and there are lots of restaurants around the hotel.
Stayed 5 nights in Jul 2023

10/10 Excellent

JOEL, YOKINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 8 nights here and cannot fault any part of the resort. Friendly and attentive staff, excellent and well appointed room (with wonderful day bed on the terrace), great pool and beautiful grounds. A perfect spot for a relaxing vacation.
Stayed 8 nights in Jul 2023

10/10 Excellent

HYE SANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and gardens, and staff incredibly warm and accommodating. Mini bar snacks and non-alcoholic drinks were complimentary daily including very addictive banana chips, and the on site restaurants all very reasonably priced and delicious, particularly Wok Wok with traditional Balinese cuisine. Breakfast being a la carte was also very relaxing, and the rooms were beautiful. Could not ask for a better escape.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here. We booked a villa which was beautiful, however, we expected a bit more attention considering the amount we paid for our villa. Nonetheless, all of the staff both at the restaurant and the ones who cleaned our room were friendly and beyond helpful, excellent service. The food was also very delicious. We went to the Mediterranean restaurant, the steak house (fire fox) and the seafood restaurant. All were excellent. We especially enjoyed the steakhouse, the chef came out and we were able to say thank you for such a lovely meal. I would point out that at the seafood restaurant we wanted to order a few things which they ran out of, it was disappointing. However the food was delicious! Breakfast service was great too all though not a buffet you can order anything and everything multiple times. Overall, great stay!
Stayed 4 nights in Jul 2023

8/10 Good

Facundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and well-kept hotel
Beautiful hotel, tastefully decorated, very nice staff, lovely ambience, superb rooms! Beach is not really nice, waiting times after ordering food were really long.
Stayed 2 nights in Jul 2023

10/10 Excellent

Vishal Omprakash

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was upto speck at the Andaz. Perfect hotel to end our two week holiday in Bali.
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Shun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your fantastic moment!
Stayed 3 nights in Apr 2023

6/10 Okay

michael

Liked: Cleanliness, staff & service, room comfort
Perfect
A newish hotel only 2 years old. The whole complex is perfect in every way. Andaz is at the beach which was safe and clean and with great swimming pools. Our room had a swim up lagoon which proved to be an added bonus A superb place to relax
Stayed 8 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel
A very beautiful resort with excellent customer service. I would rank Andaz second out of the four hotels (Andaz, Kempinski, the Ritz-Carlton Nusa Dua, and Jumeirah). The architecture may not be as impressive as the Apurva Kempinski but the service and hospitality that I’ve received at Andaz were much better than Kempinski or the Ritz-Carlton Nusa Dua. In particular, Puspa from the front desk went above and beyond during my stay at Andaz. The breakfast at Andaz was also much better than the ones served at the Kempinski or the Ritz-Carlton. I certainly didn’t want to leave Andaz and I would definitely return when I have the opportunity to visit Bali again.
Stayed 1 night in Feb 2023

10/10 Excellent

TAKU

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time in Andaz!
Stayed 3 nights in Mar 2023

10/10 Excellent

Fifi

Stayed 2 nights in Feb 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Premises are wonderful and service is fantastic

10/10 Excellent

Peter Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for restaurants and beaches

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms, in a brand new hotel with an attractive layout. The landscaping and greenery portray an atypical 5star hotel, which we found to be very comforting and appealing.
Stayed 7 nights in Nov 2022

10/10 Excellent

Justin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Andaz was an enjoyable experience, the staff were amazingly attentive aleays polite and friendly. Very clean settings and well presented, the added benefit of 5 restaurants on site also helped. The only downside was it appeared everything closed at 2200hrs not sure if this has been caused due to covid. If i am ever back in Bali it will be my first choice hotel.
Stayed 9 nights in Oct 2022

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2022

10/10 Excellent

Mia

Stayed 4 nights in Sep 2022

6/10 Okay

James, Kooyong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the first time we have stayed at the Andaz. We live in Bali so are very familiar with hotels and expectations, particularly for 5 star hotels. This hotel is beautifully designed. The rooms are new, well appointed and smell beautiful - not always the case in Bali. Beds are so comfortable. Rooms are a 5 star. Gardens are stunning, Staff are 5 star - food unfortunately is 1 star. Its far to Indonesian orientated - fried fried food! For kids its appalling - not even a simple pasta offered. Its awful unhealthy fried foods for kids. This is not at all acceptable. For adults its not much better. I have a number of food intolerances so my diet is not always easy, BUT for a 5 star international hotel to have this appalling food options is a 1 star- Until there is a total revamp of the menus, much less Indonesian fried food, and much more western healthy, standard basic menu items, sadly we wont be staying here again. There is an old saying - less is more. In this case, Andaz have attempted to fancy up standard menu items, with an Indonesia flare and its not good. In fact, I barely ate for 2 days.
Stayed 1 night in Sep 2022

10/10 Excellent

Dialina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was by far the best in Sanur. Staff amazing, food choices really good especially the breakfasts! The area was great. The hotel just stunning and made for an incredible week
Stayed 6 nights in Jul 2022

10/10 Excellent

Jia min

Stayed 2 nights in Jul 2022

8/10 Good

Kirsty

Stayed 3 nights in Jun 2022

10/10 Excellent

Aditya

Stayed 2 nights in Jun 2022

10/10 Excellent

chu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Tranquillity Hotel
Amazing hotel to stay in. situated right at the beach walk, Tranquillity is the word for this hotel experience. A sense of personal space wherever you walk around the hotel compound. Breakfast was above normal 5 star hotel standard.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Marcelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic experience. We loved it. New small boutique hotel, great service and family friendly. Fantastic food and an incredible breakfast. Highly recommended.
Stayed 1 night in May 2022
Response from Agus Virgianto on 9 May 2022
Dear Mr. Marcelo, thank you for the kind words! We are so happy your stay at Andaz Bali left a good experience. We look forward to seeing you and your family again in the future! Have a great day and stay safe.

10/10 Excellent

Marcelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I spent one week in Andaz Sanur. We stayed in Bali for more than 1 month hopping around the island and Andaz was by far the best hotel we stayed as it is the perfect combination of nice infrastructure in a boutique hotel. The hotel is pretty new and beautiful. Rooms are spacious, it has nespresso coffee machine & tea maker, bed and pillows are very comfortable, it’s full of details that make the staying so pleasant. They even had drinks and snacks complimentary in the room when we arrived which was a great welcome surprise. The kids Club was also very nice, my 5 years old daughter was very happy to spend a couple of hours there and the staff was kind and caring, playing with the kids and always planning nice activities (mask & puppet making, little scientist etc). They offer 2 hours complimentary per day! In general the whole hotel staff was amazing, they all Knew my daughter by name and were so nice and caring, always doing the extra mile to pamper us and make us happy. And what can I say about the food? Simply the best! Chef Ben and his team are incredible and the breakfast at the hotel is unforgettable. They serve a la cart and the food is freshly made and super tasty. Coming from Europe it was the best experience we had in Bali with breads and pastries, amazing cheese and western dishes. They even made a cinnamon roll specially for us after I mentioned the day before I was craving for it! Thank you Andaz team. See you again soon!
Stayed 5 nights in Apr 2022
Response from Agus Virgianto on 9 May 2022
Dear Mr. Marcelo, thank you for choosing Andaz Bali for your family trip. We are very humbled to hear your warm and lovely feedback on our resort. Furthermore, Andaz Bali team are beyond happy to know that you loved your stay experience with us. Once again, thank you so much for your kind words, Mr. Marcelo. We really appreciate you taking the time out to share your experience with us and we can’t wait to have you back for your next stay. Have a great day and stay safe!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful 5 star experience on the beachfront in quaint Sanur. Great value, pristine ammenities, not far from some great Local and Italian eateries.
Stayed 3 nights in Apr 2022
Response from Agus Virgianto on 26 Apr 2022
Dear Mr. Peter, thank you for staying at Andaz Bali and we love to hear that you had a wonderful time. We hope to welcome you again in our 'village' one day.

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Agus Virgianto on 29 Apr 2022
Dear Andrew, thank you for your review! hope you had a pleasant stay with us. Looking forward to welcome you again in our village. Stay healthy and safe.

10/10 Excellent

alam

Stayed 2 nights in Mar 2022
Response from Agus Virgianto on 29 Apr 2022
Dearn Alam, thank you so much for the review! We hope you loved your stay experience in Andaz Bali. Looking forward to welcome you again. Stay healthy and safe!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel in Sanur
Great hotel new hotel w chill vibes. Beach is gorgeous - long stretch of white sandy beach and clear blue sky during our stay. Rooms are spacious, food delicious. Staff genuinely cares for guests and all staff is incredibly polite and helpful. Minor quibble is a shame about their uniform - rather shabby looking.
Stayed 1 night in Jan 2022
Response from Agus Virgianto on 26 Apr 2022
Dear Sir or Madam, thank you for staying with us and making our day brighter with your kind comments. Can't wait welcome you and your family again soon for another relaxing getaway in Andaz Bali.

8/10 Good

Wahjudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

hendri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Amazing service by all staff, especially by Arya Indrssena (duty manager). Very satisfied with our stay, loved the detailing of the design, size, amenities and facilities of the room, as well as the nature-y feeling outside. Definitely coming back next time!
Stayed 1 night in Jan 2022
Response from Agus Virgianto on 26 Apr 2022
Dear Mr. Hendri, thank you for the lovely feedback on our hotel. We're happy that you loved our hotel and service. We made sure to share this feedback with Arya. Looking forward for your next stay with us, Mr. Hendri. Stay safe :)