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Reviews of SAMS Snooze at my Space

3 out of 5
SAMS Snooze at my Space
Delhi Indira Gandhi Intl. Airport, International Terminal (T3), New Delhi, Delhi N.C.R

Reviews

3.6
Rating 10 - Excellent. 0 out of 44 reviews" "
Rating 8 - Good. 3 out of 44 reviews" "
Rating 6 - Okay. 8 out of 44 reviews" "
Rating 4 - Poor. 9 out of 44 reviews" "
Rating 2 - Terrible. 24 out of 44 reviews" "

5.4/10

Cleanliness

4.8/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

8/10 Good

Sujata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good place to spend the night in walking distance from the airport. Staffs were very helpful.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Nothing to write. The accomodation is worst compare to charge you take.
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
If anyone is looking to stay here when you have a layover, dont even think about it. There are other options in and around the airport. Rather try Plaza premium lounge. Sams is Absolutely ridiculous service. The manager has zero hospitality skills, all he wants is ro make money. He made me exit international flights zone where my original booking was just so that i can pay extra and stay at their property which is outside the terminal. After going there asked me to pay higher price, which i agreed to since i was exhausted aftet a long travel. I agreed to pay the difference amount. He asked me to cancel my previous booking and book a new one as they are different properties for which international credit cards disnt work. Out of frustration when i told him i will checkout then he asked me to pay the difference amount. Seriously it was a torturous experience. I just had to end up sitting in lounge for 9 hours. And sadly expedia didnt help me enough in this matter.
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020

2/10 Terrible

Linda

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Upon arrival the double rooms we had booked were not available. They had not reserved our rooms and were double booked. We were given separate single rooms in the mean time but had to wait for over an hour to get the rooms we booked. The rooms were advertised with showers but this is not the case!. It was only a result of booking additional room (for additional family members) did we manage to get shower facilities via the Airport Lounges. However they paid premium prices for this, which in my opinion was not justified. The single and double rooms were also 15-20 minute walk apart, they are not in the same area of the airport. We did a lot of walking between the 2 areas as a result of the lack of communication from SAMS Snooze. The pods are also very noisy. They are not sound proof. If you are a slight sleeper then don't expect to get a good nights sleep. Overall experience was OK. The staff were very accommodating under the circumstances. Personally next time may consider alternative options.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Sandeep

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong place! and location!
This place is only for international transit passengers and not for people from India flying abroad, as it is located near departure gates and you can access this only 3 hours before your flight. This fundamental point is nowhere mentioned at the time of booking and essentially all money goes for a waste. I had booked for 6 hours, but ultimately got to use this only for 30 min as immigration and security took too long to clear. Further this place is in a very noisy area and there is no attempt made by the organizers to shut the people.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Ravi Kumar on 28 Jan 2020
Dear Guest, Warm Greetings From SAMS Snooze At My Space! Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us.Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon! Warm Regards Manager-Reservation

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not worth it
There is a lot of traffic and noise around this place. Not worth paying so much.
Stayed 1 night in Nov 2019
Response from Ravi Kumar on 28 Jan 2020
Dear Guest We are very sorry to hear that we have not lived up to your expectation. We will certainly review your comments and work on the rectification and put all our effort into further improvements.Please do not heistate to contact us directly prior to your next visit to enjoy a better experience. Thanks again! Warm regards Reservation-Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Ravi Kumar on 28 Jan 2020
Dear Guest We are very sorry to hear that we have not lived up to your expectation. We will certainly review your comments and work on the rectification and put all our effort into further improvements.Please do not heistate to contact us directly prior to your next visit to enjoy a better experience. Thanks again! Warm regards Reservation-Manager

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Shame about the noise
Sold as a quite space but the ceiling is cloth so you can hear the area around you. Which isn't that bad until someone turns up to unload crates of soft drinks right by the rooms. Why they had to do it there I couldn't understand. Zero apology or effort to be quieter was made after I said I was paying for this space and trying to sleep. Quite comfortable though. If longer than a 6 hour wait I'd get back and keep my fingers crossed for less noise.
Stayed 1 night in Nov 2019
Response from Ravi Kumar on 28 Jan 2020
Dear Guest We are very sorry to hear that we have not lived up to your expectation. We will certainly review your comments and work on the rectification and put all our effort into further improvements.Please do not heistate to contact us directly prior to your next visit to enjoy a better experience. Thanks again! Warm regards Reservation-Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Sleepless in Zeneca Dehli
The room was not soundproof We listened to construction right outside of our room Very noisy
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Ravi Kumar on 28 Jan 2020
Dear Guest, Warm Greetings From SAMS Snooze At My Space! Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us.Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon! Warm Regards Manager-Reservation

4/10 Poor

EUGENIE

Disliked: Amenities, property conditions & facilities
It was very noisy and had no bathroom, while the price I paid for 7 hours was just slightly less than the Holiday Inn on the 5th floor of the Terminal, which is so much better...
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing. Totally bad. Door cannot be closed. It’s just cheating.
Stayed 1 night in Apr 2019
Response from Ravi Kumar(Reservation-Manager) on 3 May 2019
Dear Guest We are very sorry to hear that we have not lived up to your expectation. We will certainly review your comments and work on the rectification and put all our effort into further improvements.Please do not heistate to contact us directly prior to your next visit to enjoy a better experience.

2/10 Terrible

Verified traveller

They did not let me check in because they are not able to find my booking. I need a refund, what a waste of time. I showed them the booking confirmation but they couldn't find it. This is terrible.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only available with an international flight
Booked this place only to find out I couldn't access it without an international ticket, as I was flying with a domestic flight the next day. This wasn't clear when I booked it
Stayed 1 night in Feb 2019
Response from Ravi Kumar (Reservation-Manager) on 23 Apr 2019
Dear Guest As i wanted to inform you that we have clearly mentioned all the terms and condition on our website and all the booking portal.So please review the same prior to your next visit to enjoy a better experience with us.

2/10 Terrible

Verified traveller

Disliked: Staff & service
No staff was available for room access when needed and no key was provoded...room was assigned at the other end of terminal and had to walk all the way to other side to get room access as no one was available to procvide help on the other side.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
The location of this facility seems ideal, as it is close to departure gate 17. I had booked an overnight stay (4 to 5 hours), as I had a 9.5 hour stop over between a domestic flight (Goa to Delhi), and an international flight to London. The hotel details on Expedia state that check in time was 3pm. I arrived in Delhi at 5pm, so I assumed that I would be able to go to the pod straight away. However, when I arrived at the airport on a domestic flight, and tried to get through international immigration and security, to be able to get to the sleep pod, I was told by the immigration officer that this wouldn’t be possible until only four hours before departure. This meant that instead of having 7 or so hours sleep in the pod, I only ended up with two hours. People need to be aware of this before booking, if connecting between domestic and international flights, so that they are aware of the maximum amount of time they will get in the pod... This may affect their perception of whether the pods give good value for money. Another thing to note is that the pods don’t have a solid ceiling, so you can always hear noises from the departure gates. I would therefore recommend bringing earplugs if you have them
Stayed 1 night in Dec 2018

4/10 Poor

Keith

Disliked: Staff & service, property conditions & facilities
Misrepresented
Actually, the snooze at my place is for snoozing only. Hotels.com misrepresented the package as including a shower and we had to show the email to the attendant to get a shower which we had to walk to the premium package lounge to shower. Only to get there and be told the showers were busy for at least an hour. Attendant had very poor English and tried to accommodate but his hands were tied. We would feel we should get a partial refund but know that is no use to ask for as it won't be given. Just advise to use something else
Stayed 1 night in Dec 2018

6/10 Okay

John

Liked: Staff & service
Pod in airport
Very convenient for a few hours of lay over in the airport. Room is very small but a place to lay down and relax. Biggest drawback is that it is very noisy. The ceiling in nothing more than fabric allowing all the noise of the airport into your room.
Stayed 1 night in Mar 2018
Response from Ravi-Reservation Manager on 11 Apr 2018
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are disappointed to note that some aspects of your stay did not meet your expectations. Please note that your feedback has been discussed with the team to ensure that corrective measures are taken so that it is not repeated again. We would like to once again thank you for your feedback as it helps us in improving continuously. We hope that you will give us a chance to serve you again and we assure you that you will experience our usual impeccable standards of hospitality. With much appreciation,

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
This is not a enclosed room and hence very noisy facility with barely a sleeping bed and an open roof. No A/C inside room. Guests are expected to use airport restrooms facility and cannot rely for wake up call on the onduty staff.
Stayed 1 night in Feb 2018
Response from Ravi Kumar. | Reservation Manager on 8 Mar 2018
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are disappointed to note that some aspects of your stay did not meet your expectations. Please note that your feedback has been discussed with the team to ensure that corrective measures are taken so that it is not repeated again. We would like to once again thank you for your feedback as it helps us in improving continuously. We hope that you will give us a chance to serve you again and we assure you that you will experience our usual impeccable standards of hospitality. With much appreciation,

2/10 Terrible

Alethea A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only better than sleeping on the floor
This place is awful. I think it stays in business because it's competing with the other option of sitting awake in the Delhi airport all night. The 'room' had no ceiling other than mesh so in terms of sound there is no difference from being in the airport. The beds were of an average comfort but there were no sheets, which did not feel hygienic. I had a sleeping bag liner with me so that was good. The fan was really loud so that was an obstacle to sleeping also. I wish I had just slept on the airport floor and saved my money.
Stayed 1 night in Oct 2017
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are disappointed to note that some aspects of your stay did not meet your expectations. Please note that your feedback has been discussed with the team to ensure that corrective measures are taken so that it is not repeated again. We would like to once again thank you for your feedback as it helps us in improving continuously. We hope that you will give us a chance to serve you again and we assure you that you will experience our usual impeccable standards of hospitality. With much appreciation, Ravi Kumar. | Reservation Manager

8/10 Good

Glenn, Melbourne Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome for long haul flights to Europe.
Fantastic facility on my recent trip from Melbourne to London. I had a nine hour layover in Delhi , which Was about 1am oz time and I enjoyed a great six hour sleep , all refreshed for the next leg of my journey. I arrived in London feeling great, certainly no of the dreaded "jet lag". All airports in cities en route to Europe should have this facility. Certainly recommended.
Stayed 1 night in Jun 2017
Response from Ravi Kumar on 11 Jul 2017
Thanks for your comment.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Got a good deal so it was worth for the space and quite good to stretch your legs and take a nap..
Response from Ravi Kumar on 11 Jul 2017
Thanks for your review.

2/10 Terrible

Jill, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
DON'T WASTE YOUR MONEY ON THE SLEEPER PODS!
This was very overpriced for what you get, also a few things are misadvertised. -False advertising #1 its not free WiFi. It's the airports, which you need an Indian number to receive a code to get WiFi. Apparently only the single PODS have WiFi. The staff told me I could wait 1hr45mins and they would give me another code, but I'd have to walk back to the front desk 20 mins away to get the code. Why they couldn't give it to me when I checked in was beyond me. lockedo - False advertising #2. The rooms aren't Air conditioned, they have fan. When I asked about this they said the airport was conditioned, the rooms have fans. - the numeric code for the PODS(I had to ask for before the staff member left) didn't work, was locked out and had to walk back to the front desk to ask for another code. They gave me a couple of keys to see if those would work. -fabric paneling for a makeshift roof, makes for it to be noisy and bright sleep. Thankfully I had a sleeper mask and earplugs - Asked for a wakeup call, didn't receive one. Thankfully I set my alarm myself. - The staff were very rude when I voiced my concerna that it was not what I was advertised, especially for the price " if you don't like it you can leave". Great customer service - when I checked out 2 hrs early, they said it wasn't time and is have to come back in 2 hrs? - there's lounge chairs in the termanel that are more comfortable than the beds they provided. I wouldn't recommend the SLEEPER PODS in the Delhi Airport.
Response from Ravi Kumar on 11 Jul 2017
We will get back to you soon.

6/10 Okay

Julian, Tanzania

Liked: Cleanliness
Sleep pod says it all
Best option for a long Delhi layover

2/10 Terrible

terrible, cdg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best avoided
Incomplete info provided at the time of booking. Not provided a room there. Shifted to a different hotel that was equally bad. Charged additional amount for the sub-standard facilities. Nightmarish experience. Bad employees who kept misleading about everything.

2/10 Terrible

ss, San Franciscoo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terroible hotel
I couldn't check in because of security problem at the airport and they kept my money. No humanity.

4/10 Poor

Alice, Lincoln, UK

Disliked: Staff & service, property conditions & facilities
Worth it, but disappointing
I had a 11hr lay over, so worth getting the room. Disappointing because TV, DVD player did not work. Was not given water/sandwich as advertised. Showers are actually in the lounges (cost $18) so i gave that a miss. WI-FI not the best but did work. Worth it to have a sleep and to change clothes etc.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not attempt to stay here
There was no one here when we tried to check in ~ we tried to get in for several hours, they had closed up and gone home so we had to sleep in chairs overnght at the airport instead. I would not advise anyone to make this booking. I am now trying (without success) to get a refund from Expedia......

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Hotellet var under renovering og derfor lukket. Det var vi ikke gjort bekendt med på trods af, at vi havde en booking og betalt for samme. Det er ærgerligt at erfare midt om natten uden mulighed for alternativer.
Stayed 1 night in Feb 2020

2/10 Terrible

Alain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Déception car fermeture pour travaux
Malgré une réservation précoce, quelle surprise de voir arrivé sur place que l'hôtel était fermé pour rénovation : aucune information de Hotels.com ! J'espère que la nuitée ne sera pas facturée car nous n'avons donc pas pu utiliser celle notée !
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
騒々しく4時間で追い出された。ラウンジやロビーでの仮眠がマシです。
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Falsk markedsføring
Vi havde bestilt en overnatning via hotels.com, men man får kun 6-8 timer på værelser dvs vi skulle stå op kl 6 for at være ude af værelset. Derudover er der ikke tag på værelserne så man hører alt udefra. Og der står der er wifi - det er der ikke.
Stayed 1 night in Aug 2018
Response from Ravi Kumar on 23 Aug 2018
Dear Guest, Warm Greetings From SAMS Snooze At My Space ! As per your query i wanted to inform you that we have full time wifi facility available for our guest. Looking forward to serve you better on your trip with us.

2/10 Terrible

YL, Taiwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常不推薦這間住宿。他很難找，他指在轉機處才有，也就是如果你當天抵達需要出境印度。德理機場需要安檢，入境後。你就無法在進入裡面（住宿處）。我與朋友訂了一晚，因為班機到達德里機場約晚上11點多，而我們出境了，因為找不到這間住宿（他很難找！飯店說明如何到達這裡的敘述也很不清楚！）我們出境後才發現找不到，於是電聯這間住宿。 服務人員態度非常應付。隨便，說沒有辦法進來就是無法使用，於是我們要求取消預約退費，因為我們不是沒有到，是德里機場無法讓我們在進入住宿處！服務人員說沒有辦法，因為錢已經付了！住宿費是用 Expedia網站上已經以信用卡付款。它不願意讓我們取消，只想打發我們，也無法提出解決辦法（他們所提供的解決辦法叫。下次你來可以免費住，但要我們自己寫信提出申請他們才會受理？）天哪！我是被拒絕住宿的客戶！！居然受到如此傲慢的對待！非常非常不推薦！如果你部怕出任何問題或是錢很多，您可以試試看 如果你要等轉機，德里機場１樓大聽也有很多Lounge 可以租，態度非常好，也很舒適。我們與這家住宿服務人員的溝通，是別的印度人幫助我們的！一下飛機就對印度人印象非常糟糕，就是因為這家旅館的服務人員！是幫助我們的印度路人（他們有借我們手機打電話給這家飯店，以及協助用印度話幫我們溝通問題）告訴我們部是每個印度人都是這樣子！ 非常不推薦，如果你想知道錢被收了被要這樣被這樣對待，還無法退款。您可以試試這間，絕對滿足您對怠慢客戶的各種想像
Stayed 1 night in Jul 2018

4/10 Poor

Louis

Liked: Cleanliness, room comfort
Disliked: Staff & service
Deux heures pour expliquer que le paiement était fait mais dans leur ordi ça indiquait que l'on devait payer sur place. Vraiment un service très mauvais. La représentante de Hotel.com m'a dit avoir parler avec le préposer mais lors de quitter l'employé sur place continuait à prétendre que le paiement n'avait pas été fait.
Stayed 1 night in Jun 2018

2/10 Terrible

Emily

NOT for people who have not checked in yet.
This hotel is INSIDE the international terminal. Meaning you can only come there by flight or after security check. We had our check in time in the morning and came in the evening with a domestic flight. Sat and waited for someone from SAMs to come down to departures and after 1 h waiting we could not get to the hotell and had to search for another alternative.
Stayed 1 night in Mar 2018
Response from Ravi Kumar. | Reservation Manager on 8 Mar 2018
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are disappointed to note that some aspects of your stay did not meet your expectations. Please note that your feedback has been discussed with the team to ensure that corrective measures are taken so that it is not repeated again. We would like to once again thank you for your feedback as it helps us in improving continuously. We hope that you will give us a chance to serve you again and we assure you that you will experience our usual impeccable standards of hospitality. With much appreciation,

4/10 Poor

Anna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfy & Clean
hotels.com didnt inform us before we payed for the room that it was only for three hours. No wi-fi or showers. Comfy beds and nice if you just want to get a few hours sleep.

2/10 Terrible

Victor, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They never answered the phone at the hotel.
My flight arrived at Delhi airport on international arrivals, my intention was to sleep at this hotel for the next morning to go out to Hyderabad. I did not let the security staff from the airport to the hotel pass me to the hotel. I called several times on the pone to the hotel and never answered I ended up in the airport waiting area