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Reviews of Hotel Galleria Davao

3 out of 5
Hotel Galleria Davao
Governor Duterte St., Davao, Davao

Reviews

6.2
Rating 10 - Excellent. 4 out of 97 reviews" "
Rating 8 - Good. 38 out of 97 reviews" "
Rating 6 - Okay. 28 out of 97 reviews" "
Rating 4 - Poor. 14 out of 97 reviews" "
Rating 2 - Terrible. 13 out of 97 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Blake W.

Disliked: Cleanliness, staff & service, property conditions & facilities
Big rats all over the place. Charged for refill coffee at breakfast. The breakfast had old and cold eggs every morning. Place needs maintenance really bad.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Rat race hotel
There was no hot water, and there were rats daily near the pool. Even one rat was spotted in the dinning room. When I mentioned the rats to the staff, they replied that they were local rats. One staff worker said they were cute like like pets. However, the house cleaning staff were always pleasant and did a good job cleaning and preparing the room.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
would be nice if they have elevator...my parent who is senior citezen has to use the stairs
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
What I didn't like was the rats near the kitchen and swimming pool and the big cockroach in the hallway. Liked the location.
Stayed 4 nights in Oct 2019

6/10 Okay

Guests, Singapore

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good- location. Bad- house keeping was terrible. Breakfast was very basic given in a plate.
Stayed 4 nights in Sep 2019

6/10 Okay

patty

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The picture is different from the actual, maybe because the hotel is old, but its okay, The pool is under maintenance, but i think the pool is not working anymore. Hope they will inform the guest prio of booking that the pool is not available anymore. The staff is very accommodating, the free breakfast is good.
Stayed 2 nights in Sep 2019

8/10 Good

Nicanor

Liked: Cleanliness, staff & service, room comfort
Well located
Comfortable, ckean good service
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness
The place is in good location walking distance to shopping mall, restaurants, bar, gift shop, hospital, banks and etc. But the cleanliness is terrible. One of the room where our friends stayed the aircondition has black mold on the filter its not being clean for years. I saw cockroaches, the bed cover is ripped off. The shower room is really dirty, shower curtain needs to be clean. I have not seen a place like that for a business. It is sad that place used to be a good and clean. Friends, my husband and myself decided to check out in our second day and we will not coming back.
Stayed 3 nights in May 2019

6/10 Okay

Edwin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in May 2019

4/10 Poor

Shankie

Travelled with family
Disliked: Staff & service, property conditions & facilities
The picture is different to the actual room given to us. The pool is okay. The services is poor.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The photo of the pool on the website was very misleading. In reality it was dirty, very small with little or no sunlight and no room for sunbeds. I usually spend a lot of time relaxing by the pool. With this hotel not a chance! I feel mislead and robbed. Also the bed was terrible, when i complained i was asked to change rooms. I had already done this as the 1st room i was given smelt damp.
Stayed 14 nights in Feb 2019

8/10 Good

M Emperatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location for super bargain shopping
Fantastic location. The staff were so helpful.The area had good bargain markets within walking distance from hotel.Super central location.
Stayed 1 night in Feb 2019

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of this hotel
Very deceiving pictures of room. Was not able to stay coz room requested was not given. They still charged me even i did not stay
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
Stayed 1 night in Dec 2018

2/10 Terrible

Dave

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I had what i thought was supposed to be a junior Suite, Shower was in terrible condition, furniture extremely old and in bad condition, bed was only a piece of foam on wood.
Stayed 1 night in Nov 2018

4/10 Poor

nnn..., Davao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t crean Stuff is not smile Wi-fi is slow is room number 101 But near the pool is good
Stayed 1 night in Oct 2018

10/10 Excellent

Bytes, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend this hotel. The staff are courteous, friendly and accommodating. The hotel location is very ideal as it is on the center of the City.
Stayed 3 nights in Sep 2018

8/10 Good

Cely, New Jersey

Liked: Cleanliness, property conditions & facilities, room comfort
Owner staff friendly. Staff honest . Place very close to restaurant and groceries.
Stayed 13 nights in Sep 2018

8/10 Good

Helen, York

i love the hotel because it is close to all rest
nice and central to all activities easy plenty of shops.
Stayed 26 nights in Sep 2018

4/10 Poor

Anthony, Garnerville

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a serious renovation
I have said this before and will say it again. This hotel is in serious need of renovation.
Stayed 3 nights in Sep 2018

4/10 Poor

Frank, Houston, TX

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
no elevators and no hot water. We were given a 3rd floor room and we have to climb 42 steps to reach our room. No hot water and we have to buy a portable water heater to heat up our shower water. Not recommended for senior citizens.
Stayed 4 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was nothing like the pictures. Toilets didn’t work, this hotel was misrepresented. We reserved a room for 3 nights and left after th3 first night.
Stayed 3 nights in Aug 2018

8/10 Good

Zareena, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aircon was in good condition however, room is kinda hot.
Stayed 2 nights in Jul 2018

8/10 Good

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
It was a great place to stay in davao.. very close to peoples park and other convenient stores.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Tor Erik

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

C

Liked: Cleanliness, staff & service
Good location, very old towels and blankets that needs whitening, over all ok for 1, night, d staff were courteos and accommodating

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
location is great ,, thats it
the staff were the best part of my stay ,, cleaning girls were all friendly and helpful ,,, front desk and kitchen staff too ,, ,,good service by all !!!,,, but rooms are small a/c noise ,, and bugs galore !!!!! hot water is only available between 3 hours in the early morning ,, and if you want a shower after the time allotted you had to ask the front desk to heat it up ''please''... swimming pool LOOKS NICE ,,, but murky water ,, not sure if theres chlorine added to it ,,, so didnt swim in it ,, but seen others do it , location is great !!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to hospitals
A good budget alternative , we booked this hotel for family who needed to be close to the Davao Doctors Hospital. Rooms were clean & comfortable. No complaints

6/10 Okay

Christopher

Liked: Staff & service
Philippines - Stop keeping birds in cages!
The hotel is exactly what you would expect for Philippines / the price. Philippines hotels tend to be tired and in need of renovation - this is no exception. The room was fine and reasonable value - a few small cockroaches in the bathroom, but nothing out of the ordinary. Breakfast was fine - served cold and the waitress should really write down the order - they never remember but they keep trying! Overall - no complaints - it's exactly what I thought it would be when I booked. Except.... two beautiful birds kept in a tiny cage next to the pool made me sad - all they have room to do is stand on a stick. All. Day. Long. Why do people insist on inflicting such torture on these beautiful animals - it seems to be so common in the Philippines. Just stop it! I anxiously await the day when we all stop thinking only of ourselves and start questioning the suffering that we are causing other living things.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place if you are on a tight budget ,can’t complain.

8/10 Good

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Facilty needs renovation & a/c units replacement. It needs to have an elevator & more secured & electronic door locks.
Stayed 1 night in Jan 2018

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
places i have stayed.
this hotel is in need of a upgrade badly. no hot water for shower. breakfast not up to standard. only stayed 1 night and that was enough. not value for money. moved to casa leticia beside peoples park. a beautiful hotel.
Stayed 6 nights in Jan 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

2/10 Terrible

mai, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of coackroach, dirty beddings, worn out towe
Lots of cockroach in our bedroom very filthy, beddings were very dirty, towels were worn out, internet was slow as a snail, this hotel was the WORST we had to transfer to another asap!
Stayed 2 nights in Nov 2017

8/10 Good

roggy , london uk

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
neglected and shabby
90 percent of the staff were friendly and polite but the hotel could have been so much better it needed to be up dated and cleaner ,,the hotel foyer looked nice when you enter ,and dinning area ,i felt the staff didnt care much ,but near by restraunts were nice and burger bars all within 5 mins walk ,do not use the hotel for meals ,unless the breakfast is free. the pool needed to be cleaned and surrounding walls chairs ect a nice club opposit the mall is nice good music open air above a building ,beach about 45 mins away .cabs 40 pesos to start ,hospital very close ,jeepny 8 pesos ,but in all i it ok for the price i would go back there again .
Stayed 12 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Melliza May

Actually the hotel is just fine, staffs were all friendly. Except that they don't have elevator, well its okay but not for the seniors. And the booking says it has buffet breakfast, but unfortunately when we checked in, they say they no longer serve buffet breakfast. :(
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Ok but not better
Good location staff where ok room was good size but starting to look tired as did most of the hotel breakfast was ok but no real choice
Stayed 14 nights in Jun 2017

8/10 Good

Rose, Gold Coast, Queensland, Australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to shopping, bank & clinic
We really injoyed the pool, we really loved the breakfast and we had good enough sleep.

6/10 Okay

Charanjit

Liked: Cleanliness, property conditions & facilities, room comfort
Not worth what u charged for a room.
I'll never recmmend to a friend. Air con was so noisy that vry next day I've to change my room. I changed my room but Acon was so noisy I could not sleep 1single nite peacefully. My room was on 3rd floor no escalator. Wi-Fi never work on 2nd & 3rd floor. I 've bog regret to book this hotel. Never never never never book again. They listened My complaint but listen to the 1 ear out the other. Charanjit Australia

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Staff didn't speak English and they showed no interest for their guests. Horrific breakfast. All in all a worn and torn sort of feeling. Decent location though.

6/10 Okay

Verified traveller

Ok hotel.
Lobby Attendant is not that helpful. Need more to seminar about customer service. Close to restaurants.

6/10 Okay

Ellie P, New Jersey

Disliked: Staff & service, property conditions & facilities, room comfort
Its ok
We were not in the list as guests . though I made the confirmed reservation Jan 2017 The gentlemen at the reception desk were not helpful . They were fooling around with friends esp the pm shiff. Breakfast was ok The restaurant was good with reasonable prices.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
miss up dating, need renovation
The cleaner taking selfie instead of doing their duties, the room too smelly, bed sheet & pillow not fresh, ground floor too noisy esp.at pool area,hall way at floor level noisy,A/C,too noisy, room too dusty & dirty esp.the washroom.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Low price hotel, no room safety box
I thought this would be a romantic getaway based on the pictures on the website but the pool is really decoration only. the water is it strange green color and the tiles around the edge are dirty. The room carpet was very worn and had many spell stains but otherwise clean . There are no extra outlets for our phone chargers we had to find extra outlet behind the curtain behind the refrigerator .

8/10 Good

Edward

Liked: Cleanliness, staff & service, room comfort
Located in a good area...nice breakfast everyday...great staff always smiling and very friendly

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Hotel for the budget conscious...
Staff are very courteous, friendly and accomodating!

8/10 Good

Mike, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly cozy downtown budget hotel with pool
Booked the bigger Junior Suite for 2 weeks, about P1700/day (with a 10% weekly discount). Super homey, nicely decorated room on 3rd floor facing the pool; enjoyed hanging out just at the hotel. Happily brought my guests there. Quite impressive buffet breakfast included in the room rate. Wifi worked both in the room and in the lobby, though it's often slow, as typical of the Philippines. The pool isn't deep but clean and cool and perfectly swimmable. Staff couldn't be friendlier. The occasional insect or rodent scurrying across the grounds, but that's almost inavoidable in a tropical climate. Found Hotel Galleria to be such great value for money that plan to make this my go-to hotel on future Davao visits.