Lunch and dinner served, British cuisine

Reviews

8.8

Excellent

Rating 10 - Excellent. 201 out of 380 reviews
Rating 8 - Good. 119 out of 380 reviews
Rating 6 - Okay. 42 out of 380 reviews
Rating 4 - Poor. 11 out of 380 reviews
Rating 2 - Terrible. 7 out of 380 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff. Lovely room, lovely lounge and bar area. And enjoyed staying in such a beautiful village
Stayed 1 night in May 2025

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was 23. Very noisy. We paid quite a bit for the room but felt it wasn’t worth it. The furniture was dated. No hair dryer in room. The room was in the old part of the hotel. The wedding venue part was beautiful, as was the lobby. There were negatives but overall I would stay here again. Just in a different part of the building
Stayed 1 night in May 2025

8/10 Good

Christopher, Lisburn

Stayed 1 night in May 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Fridge in the room was a very nice touch.
Stayed 1 night in Apr 2025
Response from Mark Brown on 28 May 2025
Good morning Alistair, thank you so much for taking the time to review your recent stay with us at the Croft Hotel. I am so pleased you had a lovely visit and we look forward to welcoming you back soon. Thank you Mark Brown General Manager

8/10 Good

Elisabeth

Stayed 1 night in Apr 2025
Response from Mark Brown on 28 May 2025
Good Afternoon Michael. Thank you for your review on your recent stay at The Croft Hotel. We look forward to seeing you in the future.

10/10 Excellent

Paul

Stayed 1 night in Mar 2025
Response from Mark Brown on 28 May 2025
Hi Paul. Thank you for for taking the time to send a lovely review score for your recent visit to the croft hotel. We look forward to seeing you again soon.

6/10 Okay

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
The WIFI was not good and could not get connected at all. Made trying to work from a lovely location difficult.
Stayed 1 night in Mar 2025
Response from Amy on 31 Mar 2025
Hi Gabrielle, Thank you for your review we do appreciate your feedback. We do apologise that were not able to connect to the internet during your stay. We were without BT internet for approximately 24 hours which was an external issue out of our control. We do hope this does not prevent you from staying with us in the future. Kind Regards The Croft Hotel Reception Team

10/10 Excellent

Will

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing time at our friends wedding, the atmosphere and staff made it a memorable da
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Tim

Stayed 3 nights in Feb 2025

8/10 Good

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025
Response from The Croft Hotel on 5 Feb 2025
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience at The Croft Hotel. We're always striving to provide our guests with exceptional service, and we appreciate your rating of 8/10. If there is anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We hope to welcome you back soon!Warm regards,Jess HDuty Manager

10/10 Excellent

jarred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025
Response from The Croft Hotel on 5 Feb 2025
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience at The Croft Hotel. We're always striving to provide our guests with exceptional service, and we appreciate your rating of 10/10. If there is anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We hope to welcome you back soon!Warm regards,Jess HDuty Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A bed

I basically used the hotel as a bed
Stayed 2 nights in Jan 2025
Response from The Croft Hotel on 5 Feb 2025
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience at The Croft Hotel. We're always striving to provide our guests with exceptional service, and we appreciate your rating of 10/10. If there is anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We hope to welcome you back soon!Warm regards,Jess HDuty Manager

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025
Response from The Croft Hotel on 5 Feb 2025
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience at The Croft Hotel. We're always striving to provide our guests with exceptional service, and we appreciate your rating of 8/10. If there is anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We hope to welcome you back soon!Warm regards,Jess HDuty Manager

8/10 Good

Steve

Business traveller
Liked: Cleanliness
It's a shame that at breakfast when I had eggs benedict which should have muffins they did not have them, and gave me normal buns or burger buns.
Stayed 1 night in Jan 2025
Response from The Croft Hotel on 5 Feb 2025
Dear Steve,Thank you for your valuable feedback! We're glad you chose to stay with us and we truly appreciate your comments. We're sorry to hear that the Eggs Benedict didn’t meet your expectations due to the lack of muffins. This is certainly not the standard we aim to provide, and we will ensure that the proper ingredients are available moving forward. Your feedback helps us improve, and we hope to have the opportunity to serve you a better breakfast experience during your next visit.Thank you once again for sharing your thoughts, and we look forward to welcoming you back soon!Warm regards,Jess HDuty Manager

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024
Response from The Croft Hotel on 5 Feb 2025
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience at The Croft Hotel. We're always striving to provide our guests with exceptional service, and we appreciate your rating of 8/10. If there is anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We hope to welcome you back soon!Warm regards,Jess HDuty Manager

10/10 Excellent

Simon

Stayed 1 night in Dec 2024
Response from The Croft Hotel on 5 Feb 2025
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience at The Croft Hotel. We're always striving to provide our guests with exceptional service, and we appreciate your rating of 10/10. If there is anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We hope to welcome you back soon!Warm regards,Jess HDuty Manager

10/10 Excellent

Andy

Stayed 1 night in Dec 2024
Response from The Croft Hotel on 5 Feb 2025
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience at The Croft Hotel. We're always striving to provide our guests with exceptional service, and we appreciate your rating of 10/10. If there is anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We hope to welcome you back soon!Warm regards,Jess HDuty Manager

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024
Response from The Croft accommodation team. on 5 Dec 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel, I highly recommend

Fabulous hotel. Attended a wedding here and it really is top quality, Lovely location, Good service, Great food and fabulous rooms. Highly recommended
Stayed 1 night in Nov 2024
Response from The Croft accommodation team. on 5 Dec 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

8/10 Good

Steven J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024
Response from The Croft accommodation team. on 22 Oct 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff where very helpful and made you feel very welcome. Service was fast and the staff were very polite and happy to assist. The room was clean, comfortable and spacious. I would happily stay again.
Stayed 2 nights in Oct 2024
Response from The Croft accommodation team. on 22 Oct 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

8/10 Good

Elaine

Liked: Cleanliness
It was understaffed and the staff that was there were trying to cope with a large wedding party
Stayed 2 nights in Sep 2024
Response from The Croft accommodation team. on 29 Sept 2024
Thank you so much for your feedback, we take on board all comments to help us improve our offering and most importantly our guest satisfaction. We thank you for your time in sending your review and if we can assist in any way, please let us know.

6/10 Okay

Emmanuel

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024
Response from The Croft accommodation team. on 23 Sept 2024
Thank you so much for your feedback, we take on board all comments to help us improve our offering and most importantly our guest satisfaction. We thank you for your time in sending your review and if we can assist in any way, please let us know.

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024
Response from The Croft accommodation team. on 17 Sept 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024
Response from The Croft accommodation team. on 9 Sept 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Hotel

Great stay, will be back
Stayed 1 night in Aug 2024
Response from The Croft accommodation team. on 8 Sept 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with parking out at the front. Easy check-in. Room was very clean and looked nice. In some areas it could do with a re-paint and the TV’s could be updated to smart TV so guests could stream their own media but otherwise a well equipped room with everything i needed.
Stayed 1 night in Aug 2024
Response from The Croft accommodation team on 20 Aug 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely hotel in a lovely village setting

Check in was great, we (me and my hubby), were there for a wedding and they allowed us to check in two hours early as the room was ready, which was a great help to us, to get unpacked and finish getting ready before the ceremony. The staff were friendly, professional and polite. Our room(number1), was delightful, lovely muted green colour scheme, with a very comfortable king size bed resulting in a good nights sleep. There was a nice bathroom with a big shower, just the job! Also provided was an iron and ironing board. For some reason we didn't have a kettle in our room, although the cups and tea and coffee were there, so perhaps an oversite of the domestic staff?We reported it at check out and they made a note of it. We were disappointed not to be able to have our morning tea in our room, as we always do prior to breakfast, but it wasn't a major issue. We had a full 'Classic' cooked breakfast which was lovely, although my yolks on my fried eggs were hard, but then I am particularly fussy over that, ha. I didn't say anything about it though, but I'm sure they would have changed them if I"d asked. We also had two pots of Yorkshire tea, which we thoroughly enjoyed. All in all a fantastic stay and would highly recommend.
Stayed 1 night in Aug 2024
Response from The Croft accommodation team on 20 Aug 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good Location for Croft Circuit

I was visiting Croft race circuit for a weekend race meeting. Local hotel to the track. Just one night. Checked in around 7:30pm. Hotel first impression was it was tired. But no probs - it was ok, I went on to reception. Waited few mins for someone to appear. Staff member appeared, eating. Then she went to get help. Was quite odd - like secret squirrel with the two girls whispering what room to give, I presume, as they moved the mouse around the screen. But all ok. Just auite odd. Up to the room. Adequate and looked fairly recently refurbished. I had a shower, made a call, and then went downstairs for a drink and food. It was 8:35pm. No-one was at bar to serve. It was a small bar. I went and found someone. Ordered a drink and asked for a menu, only to be told that food is stopped serving from 8:30. It was now 8:38. I had missed the opportunity for some food. I went back upstairs after my single drink. No dinner. There was a wedding reception at the hotel. I could hear the music until I fell asleep at around 11pm. A nice sleep. That’s the full summary. Checked out at 8am. I just left the key card in the quick check-out box and left for the circuit. But, all that said, which is more feedback to the hotel than anything else, I will ask myself the usual question - would I stay there again? Answer - all in all, I’d definitely stay there again.
Stayed 1 night in Jul 2024
Response from The Croft accommodation team on 20 Aug 2024
Thank you so much for your feedback, we take on board all comments to help us improve our offering and most importantly our guest satisfaction. We thank you for your time in sending your review and if we can assist in any way, please let us know.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024
Response from The Croft accommodation team on 20 Aug 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and will definitely go back. Great gluten free options too.
Stayed 1 night in Jun 2024
Response from The Croft accommodation team on 20 Aug 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, reasonably priced

A really lovely hotel, very beautifully decorated and the rooms are spacious and clean. Love the bar and dining area, lots of places to chill and read a book.
Stayed 1 night in Jun 2024

6/10 Okay

Jenny

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended wedding, the 'Chapel', reception room and reception all beautifully decorated. 3 course Meal for wedding reception was delicious, well presented & hot. Breakfast, cooked fresh was of a high standard. Staff very friendly & helpful, although not a lot of them, they seemed to be muti-tasking. Only complaint was the heating, far too warm in rooms, windows didn't open & no way to cool off.
Stayed 1 night in May 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night with my wife, and had dinner and breakfast in the hotel. Have stayed here before, but it’s been fully refurbished since the last time. Room was clean, quiet and comfortable. Steak for dinner was good, as was the cooked breakfast. Couldn’t fault it really. Very convenient for Darlington.
Stayed 1 night in May 2024

2/10 Terrible

Laura

Stayed 1 night in May 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024
Response from The Croft accommodation team. on 8 Sept 2024
Thank you so much for your feedback, we love to hear how our guests have enjoyed their stay. It is very much appreciated for the time taken to let us know how we did.

10/10 Excellent

Debi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay definitely recommend this Hotel staff and service were fantastic we will definitely stay here again
Stayed 1 night in May 2024

2/10 Terrible

Ian

Stayed 1 night in May 2024

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Business Pit Stop

Stayed here a gew times now, always a good stay. Good food, friendly staff, comfy rooms, well priced.
Stayed 1 night in Apr 2024

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Callum the barman/waiter was top class, service impeccable, room was spotless and quiet, comfortable, spacious. Food was top quality, hats off to the chefs who probably dont get the appreciation they deserve being behind the scenes. WILL BE BACK
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice Staff very good but the bar prices at event we attended were increased in the event Not happy
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really disappointing stay

A dreadful stay unfortunately. On the night of my stay there was a wedding going on downstairs. Whilst the noise from the wedding didn’t bother me when going to bed, I was woken by wedding guests shouting, singing and playing music in the corridor. The carry on continued until 4am not before wedding guests passed from room to room shouting and banging doors. I tried calling reception to complain but no one answered the phone. No compensation or apology provided when checking out the next day, just confirmation that another guest had also complained to reception. At breakfast the porridge was dry and I heard another guest request tomato sauce for their bacon only to be told they were out of stock. My room was tired and dated, with the odd leftover stray hair from previous guests found in the bathroom. No water provided in the room either. I won’t be staying again as I simply cannot afford a bad nights sleep when away on business. Very disappointing.
Stayed 1 night in Mar 2024

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wedding stay

We had a lovely stay for a family wedding. The venue is stunning. My only complaint is that the cist of rooms was almost trippled for the night of the wedding which i think is a bit unfair.
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024