Hotel Mewah di Darlington

"We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...

"Fan in room was faulty and not usable. We were informed it would be replaced within an hour it was not. Room incredibly hot due to weather - unable to cool it. Basic hotel but was clean"

"The room was tired and Amenities were poor. Staff were unfriendly and unhelpful. Reception welcome was far from a welcome. The bathroom was filthy with black mould marks and the Bathroom door was completely rotten. The walls were paper thin - I was kept awake until after midnight. I phoning reception 3 times to ask if the room next door could turn their television down which was blaring for hours. After the third phone call over 2 hours they eventually did at 10.30pm. After this the room on the...

"Very pleased with the room."

"Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel...

"Lovely one night stay. The Sunday lunch was delicious, the room was lovely with a huge round bath. Staff were all helpful and friendly. Nice breakfast. I'm sure we'll return. "

"We had a very pleasant stay at the hotel overall. The location was excellent, with easy access to all the places we wanted to visit, and having on-site parking was a real bonus. Our room was clean, comfortable, and we were pleasantly surprised to receive an upgrade on arrival, which was a lovely touch. We also appreciated that the receptionist personally showed us to our room, making us feel very welcome from the start. While the rooms are perhaps a little dated in terms of décor, they were...