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Reviews of WoodSpring Suites Las Colinas - Northwest Dallas

2.5 out of 5
WoodSpring Suites Las Colinas - Northwest Dallas
380 W Lyndon B, Johnson Freeway, Irving, TX

Reviews

7.8

Good

Rating 10 - Excellent. 258 out of 571 reviews" "
Rating 8 - Good. 137 out of 571 reviews" "
Rating 6 - Okay. 78 out of 571 reviews" "
Rating 4 - Poor. 40 out of 571 reviews" "
Rating 2 - Terrible. 58 out of 571 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Thomas

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I slipped and fell in the first room they gave me cause it was covered in like oil and water or somthing on the ground so they gave me a new room my next room the power went out every hour I called them and they told me to go flip the breakers myself so I couldn’t even watch anything with my child absolutely worst experience I’ve ever had in a hotel !!
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for taking the time to complete a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

carmen, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great Desk Service
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you! Your feedback about your experience, is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Aniuska

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you! Your feedback about your experience, is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

carmen, San Antonio

Business traveller
Liked: Property conditions & facilities
Easy to find
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you! Your feedback about your experience, is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Reba

Liked: Cleanliness, staff & service
Front desk staff were very welcoming!
Stayed 2 nights in Mar 2024
Response from Shoni S on 26 Mar 2024
Thank you for your feedback! We are glad to hear that you had a great experience with our staff!

2/10 Terrible

Neha

Stayed 1 night in Mar 2024
Response from General Manager on 29 Apr 2024
Thank you for taking the time to complete a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

JUAN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator, hallway, and room smelled dirty and horrible. I had to check out early as I couldn’t stand the smell another night. Overall Absolutely unacceptable. I can’t believe the ratings aren’t worse. Never returning.
Response from Shoni S on 26 Mar 2024
Thank you for your feedback! We are very sorry to hear that you had a negative experience during your stay.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Its good for a night stay
Stayed 1 night in Feb 2024
Response from Shoni, General Manager on 4 Mar 2024
Thank you for your feedback!

2/10 Terrible

Adrian

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The night front desk manager was horrible. I asked him his name, and he got offended and slammed the gate down in front of me. The hallway carpet to my room was dirty. They had a pest spray flyer in the hallway. Five minutes there i knew we need to go to a different place. They day manager was professional. She need to work at a better place. Hopefully that blessing will come true soon.
Stayed 2 nights in Feb 2024
Response from Shoni, General Manager on 4 Mar 2024
Hello, we are very sorry to hear that you did not have a great experience with our hotel. Thank you for your feedback! I am glad I was able to assist you with the issues you had during your stay.

6/10 Okay

Derek

Business traveller
Disliked: Amenities
No pots or pans etc and its an extended stay hotel. Needs upgraded
Stayed 4 nights in Jan 2024
Response from Shoni, General Manager on 4 Mar 2024
Hello, we are very sorry to hear that you did not have a great experience with our hotel. Thank you for your feedback!

8/10 Good

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the value.
Stayed 1 night in Jan 2024
Response from Shoni, General Manager on 4 Mar 2024
Thank you for your feedback!

6/10 Okay

sam

Business traveller
Disliked: Cleanliness, room comfort
fair for the price
Bit noisy, no breakfast, coffee was provided by not great, the water in the shower kept leaking from the tap.
Stayed 1 night in Jan 2024
Response from Shoni, General Manager on 4 Mar 2024
Hello, we are very sorry to hear that you did not have a great experience with our hotel. Thank you for your feedback!

6/10 Okay

Rebecca

Stayed 2 nights in Jan 2024
Response from Shoni, General Manager on 4 Mar 2024
Thank you for your feedback!

10/10 Excellent

Zach

Stayed 1 night in Jan 2024
Response from Shoni, General Manager on 4 Mar 2024
Thank you for your feedback!

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shoni, General Manager on 4 Mar 2024
Thank you for your feedback!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was very quiet to rest
Stayed 1 night in Dec 2023

10/10 Excellent

Yunhui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Dec 2023

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023

2/10 Terrible

Toby

Disliked: Cleanliness, property conditions & facilities, room comfort
Cigaretel
Rooms smell.like cigarette smoke and overall unclean with patched holes in walls and delapidated furniture. It seems like a halfway house. I guess I donated to a homeless shelter per Hotels.com policy we can not get a refund. We didnt stay there after I walked into the room. The guy at the front desk was nice enough and seemed quite apologetic.
Stayed 1 night in Nov 2023

10/10 Excellent

Kranthi

Stayed 1 night in Nov 2023

8/10 Good

Javier

Stayed 1 night in Sep 2023

10/10 Excellent

Zach

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woodspring
Decent stay, lady behind the counter was lovely. Walls a bit thin but other than that it was perfect, good location too
Stayed 3 nights in Dec 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. The area was really close to so many places that I wanted to view
Stayed 4 nights in Nov 2023

6/10 Okay

Malika

Travelled with partner
Disliked: Staff & service, amenities
My stay was a leisure stay. the hotel appeared to be clean...however, when you get into the room it does have an insect problem in multiple rooms...the elevator is not as clean and the hallways are not as clean...front desk is not efficiently staffed to help new people trying to check in... there is no breakfast... no coffee. So this stay would be average as a kind gesture...if you're looking for somewhere to stay that's inexpensive and decent this would be the place
Stayed 3 nights in Nov 2023

10/10 Excellent

Katressa

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Katy

Travelled with family
Liked: Staff & service, amenities
The staff was friendly and the property is in a good area, close to many stores and restaurants. Although, the room wasn’t very clean and there was a bug in one of the rooms we booked. The person who saw it claimed it was a roach. Also, the pillows smelled a little musty, like they didn’t even change the pillow covers on them.
Stayed 4 nights in Nov 2023

2/10 Terrible

Nidia

Stayed 2 nights in Nov 2023

4/10 Poor

Scott

Liked: Staff & service
Disliked: Cleanliness
Its an average quick stay hotel that went down fast because of dirty floors in the room and zero amenities. The hotel ran out of toilet paper. They place smelled like Marijuana factory because of all the undesirables that reside there. Ill have to upgrade my hotels from now on because they have must have contracts to take on people tgat are down and out.
Stayed 4 nights in Nov 2023

4/10 Poor

Denise

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Receptionist were amazing. What disappointed me was the cigarette smell all over the hallway and smell in the room as well.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Matias

Business traveller
Disliked: Amenities, property conditions & facilities
This place smells like cigarettes and marijuana, multiple different types and colors of hairs on bedding, stains on bedding stains on pillows hair on towels overall ya prob rather sleep in your car.
Stayed 2 nights in Oct 2023
Response from General Manager on 5 Nov 2023
We are very sorry to hear that you did not have a positive experience at our hotel! Your feedback is important to us

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grade A customer service; very clean rooms
Stayed 4 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are truly happy to hear that you had a great stay with us!

8/10 Good

Mujtaba Affan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback!

8/10 Good

Joshua

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback!

4/10 Poor

Tamekia

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hallways smelled like a urine. Staff was very friendly.
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are sorry that we did not meet your expectations.

4/10 Poor

Steven

The walls were paper thin. Whoever was in the room next to mine, it sounded like they were doing construction all night when they were probably just moving about in their room. When they walked across the floor, it sounded like thudding and pounding in my room. It went on all night long. The bathtub had several hairs in it before I ever used it. Internet didn’t work, even with the Wi-Fi password. The hallway smelled really bad. Will most definitely not stay there again.
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are sorry that we did not meet your expectations.

10/10 Excellent

Alberto

Travelled with partner
Liked: Property conditions & facilities
I like the views around the property, but what it really caught my eyes this morning was the Awesome Sunrise; luckily room 317 the one I spent the night in, faced the Beautiful and unforgettable Sunrise. Thank you WoodSpring and Suits. 👍😘
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are very happy to hear you had a great stay with us!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cockaroaches.. but affordable
This hotel was okay at best. There were cockaroaches in the bathroom and the bedroom. I heard several arguments that were pretty intense. Nothing was done about it, it went on for like a half hour. if you have no other option it’s not the worst place you could stay I guess, but definitely better places then this around the same price. Wouldn’t recommend unless it’s the cheapest option you can find and can’t afford anything else. The cockaroaches really grossed me out more than anything, knowing they are there while I’m sleeping.
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are truly sorry that we did not meet your expectations.

10/10 Excellent

Jeana

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback!

10/10 Excellent

Ronney

Stayed 1 night in Oct 2023
Response from General Manager on 5 Nov 2023
Thank you for your feedback!

4/10 Poor

Gaye

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are sorry that we did not meet your expectations.

4/10 Poor

JAMES, Colorado Springs

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not recommended. The staff was very nice but unfortunately, my experience wasn't great. The pictures online at the time of booking looked nice but the hotel was pretty dirty... to the point that I didn't want to sit in the lobby chairs. My take is they are probably understaffed and need more people to own their first impressions and cleaning. My first room had a sticky floor, sticky desk, and sticky door handles with visible food residue throughout. The front desk was great and got me a new room which was much better. In the morning, the complimentary coffee (available at 6:00a according to their sign) had no cups in the area which caused more disappointment. The sidewalk to my car as I was leaving had dog droppings that I had to avoid. I got the hotel because of the location but I should have done more research. This might be a great option for someone looking for a cheap medium-term stay on a budget but I wouldn't recommend it for business travel.
Stayed 1 night in Oct 2023
Response from General Manager on 5 Nov 2023
We are very sorry to hear that you did not have a positive experience at our hotel! Your feedback is important to us.

8/10 Good

Ibrahim

Travelled with family
Stayed 7 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are happy that you had a great stay!

2/10 Terrible

Steve F

Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are sorry that we did not meet your expectations.

4/10 Poor

Marylou

Travelled with family, Business traveller
Had a very bad odor
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are sorry that we did not meet your expectations.

2/10 Terrible

Liteshia

Stayed 3 nights in Sep 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback! We are sorry that we did not meet your expectations.

6/10 Okay

Daniel

Stayed 4 nights in Sep 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback!

4/10 Poor

Nathan

Business traveller
Disliked: Property conditions & facilities
The elevator broke a total of 3 times in the week I was there. Meaning it worked a total of like 3 days. The power went out in the building for like 4 hours randomly and the workers were no help whatsoever
Stayed 9 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for your feedback! We do apologize about the power outage. The entire area was affected and we had little to no information on the matter, so we really do appreciate you for baring with us!