Outdoor pool
Check availability

Reviews of TownePlace Suites Dallas McKinney

2.5 out of 5
TownePlace Suites Dallas McKinney
1832 Marketplace Drive, McKinney, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 205 out of 325 reviews" "
Rating 8 - Good. 71 out of 325 reviews" "
Rating 6 - Okay. 24 out of 325 reviews" "
Rating 4 - Poor. 11 out of 325 reviews" "
Rating 2 - Terrible. 14 out of 325 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladies at check in were personable and helpful. Made my day
Stayed 1 night in Apr 2024
Response from sr on 10 Apr 2024
Thank you for providing your guest review we will share this with our front desk staff.TownePlace Suites McKinney

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from sr on 8 Apr 2024
Thank you for providing your review on your stay with us. We hope your travels bring you back to McKinney.Sonja

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was very nice with a kitchenette, dishes, silverware - everything needed for a comfortable stay!
Stayed 1 night in Mar 2024
Response from sr on 26 Mar 2024
Dear Melvin,Thank you for providing your review of our hotel, we will share your great comments with our team.

10/10 Excellent

Elisha, Texarkana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital
Stayed 1 night in Feb 2024
Response from sr on 23 Feb 2024
Thank you for your great review, we will share this with our team.TownePlace Suites McKinney

10/10 Excellent

Elisha, Texarkana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Medical City hospital
Stayed 1 night in Feb 2024
Response from sr on 21 Feb 2024
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Elisha, Texarkana

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was so helpful and made sure that I had everything I needed during check in.
Stayed 1 night in Feb 2024
Response from sr on 21 Feb 2024
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Elisha, Texarkana

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from sr on 16 Feb 2024
Thank you for your great review of our hotel, we will share that with our team.

6/10 Okay

Lewis E Barrett

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean area, rooms are nice.
Stayed 4 nights in Feb 2024
Response from sr on 14 Feb 2024
Thank you for your great response we will share your feedback with our team.

10/10 Excellent

RANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from sr on 2 Feb 2024
Thankyou for your great review.

10/10 Excellent

Ana

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from sr on 2 Feb 2024
Thank you for your great review.

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from sr on 2 Feb 2024
Thank you for your great review.

6/10 Okay

Brandon

Liked: Cleanliness
Disliked: Property conditions & facilities
Room/building quality was sufficient, but barely. Cheap furniture, hard chairs, and extremely/noticably used kitchen appliances (refrigerator and stove) is exchanged for significant space and reflected in rates. A good value for space. A sensible, no-frills alternative for those who do not mind sacrificing room quality for space. I only wish it was a 3-star quality facility and would have gladly paid more.
Stayed 3 nights in Dec 2023
Response from sr on 2 Feb 2024
Thank you for your review we will share your feedback with our team.

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities
We arrived at night time and was parked in the handicap area (we have a tag) all the lights on the side were not working. My husband tripped over the curb and ended up in the ER. The next morning, all the blood was still on the sidewalk and I was talking to one of the employees and she said "I was wondering why there was all that blood on the area there". We had to park and walk to the front door because there is not a drive up area to check in, it is a no park fire zone. Very disappointed as a Marriot property.
Stayed 1 night in Dec 2023
Response from sr on 14 Feb 2024
Thank you for your feedback we do apologize for issues that occurred during your stay. We will share this information with our team.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a super convenient location, and it made our days spent moving and cleaning our old place easier.
Stayed 1 night in Dec 2023
Response from sr on 14 Feb 2024
Thank you for your great response we will share your feedback with our team.

10/10 Excellent

salman basha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from sr on 14 Feb 2024
Thank you for your great response we will share your feedback with our team.

10/10 Excellent

TANYA

Stayed 2 nights in Dec 2023
Response from sr on 14 Feb 2024
Thank you for your great response we will share your feedback with our team.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay .they told us about restaurants
Stayed 2 nights in Dec 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Margaret

Liked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Raymond

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sr on 14 Feb 2024
We do apologize for any issues that occurred during your stay. We will share your feedback with our team.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways/elevators have a strong smell to them. It’s not pleasant. We had a suite and the kitchen cabinets were falling/hanging off the wall. We reported it to the desk. Nice hotel, but could be updated.
Stayed 3 nights in Nov 2023
Response from sr on 28 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great - friendly and helpful. Breakfast was great - much better than expected. Would recommend staying here.
Stayed 2 nights in Nov 2023
Response from sr on 14 Nov 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

6/10 Okay

agnes

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I went to Dallas for an event, and the hotel had a power outage. I went to the reception to tell them I needed to get ready, and the staff member was very rude.
Stayed 2 nights in Oct 2023
Response from sr on 8 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from sr on 31 Oct 2023
Thank you for your great review, we look forward to having you back with us on your next travel date to McKinney.TownePlace Suites McKinney

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, friendly, and good location
Stayed 2 nights in Oct 2023
Response from sr on 30 Oct 2023
Thank you for providing us a wonderful review, thank you so much. We hope to see you again when your travels bring you back to McKinney Texas.TownePlace Suites

10/10 Excellent

Nahed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms friendly staff Only one thing rooms kind of small in size
Stayed 1 night in Oct 2023
Response from sr on 26 Oct 2023
Thank you for providing your great guest review with us. We look forward to having you back with us when your travels bring you back to McKinney.TownePlace Suites McKinney

8/10 Good

maria

Travelled with family
Liked: Staff & service, property conditions & facilities
It was nice, convenient and I would stay again. Not real clean, odor coming from carpet in hallways. Breakfast typical which was fine, that area was clean, available coffee at all times.
Stayed 2 nights in Oct 2023
Response from sr on 16 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Great concept but…
Great concept. But falls short on maintenance and cleanliness. Lots of room and space for our family. But some outlets and lamps did not work. There were smudgy fingerprints all over the refrigerator. Also found hairs in the sheet and a questionable stain on the bathroom door.
Stayed 2 nights in Oct 2023
Response from sr on 16 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from sr on 17 Oct 2023
Thank you for your hotel review, if we can be of any assistance please contact us.Sincerely,TownePlace Suites

10/10 Excellent

Mark D.

Stayed 1 night in Sep 2023
Response from sr on 16 Oct 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Monica

Stayed 1 night in Sep 2023
Response from sr on 16 Oct 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Lara, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily one of my favorites in the Marriott family, regardless of location. Staff here are great, lobby area is always inviting and breakfast is top-notch!
Stayed 6 nights in Jul 2023
Response from sr on 13 Sept 2023
Dear Valued Guest,Thank you much for the great review! We look forward to seeing you again.TownePlace Suites McKInney

2/10 Terrible

Randall

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Reserved a handicap room, didn’t receive it.
I specifically booked a room which had a handicap accessible shower. I recently had knee surgery and this was going to be a great room for me to get around . I checked in was not giving the room I was booked, and the lady working at the desk was rude and told me there was nothing she could do about it.
Stayed 1 night in Sep 2023
Response from sr on 6 Sept 2023
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

10/10 Excellent

Tri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from sr on 6 Sept 2023
Dear valued guest,Thank you for taking the time to let us know about your wonderful experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

8/10 Good

Maxine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Aug 2023
Response from sr on 31 Aug 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

8/10 Good

THOMAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms.
Stayed 5 nights in Aug 2023
Response from sr on 29 Aug 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

6/10 Okay

Cristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from sr on 29 Aug 2023
Dear valued guest, Thank you providing your satisfaction score, if you would like to provide more details so we can share that with our staff. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Uzma

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Aug 2023
Response from sr on 31 Aug 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at all like pictures or description. I stood around for 20 mins yelling out and calling for front desk person to check in. Dirty, damaged rooms. No cleaning service at all. Bed was unmade, towels on floors. We didn’t even stay for second night because disgusting, but it was not possible to cancel
Stayed 2 nights in Jul 2023
Response from sr on 3 Aug 2023
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with our stay. Staff was friendly.
Stayed 6 nights in Jun 2023
Response from sr on 24 Jul 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Alex

Stayed 2 nights in Jul 2023
Response from sr on 8 Aug 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Michelle

Stayed 1 night in Jul 2023
Response from sr on 3 Aug 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Bruce

Stayed 1 night in Jun 2023
Response from sr on 24 Jul 2023
Dear valued guest, TThank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Rodney

Stayed 1 night in Jun 2023
Response from sr on 11 Jul 2023
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

8/10 Good

Julie

Stayed 1 night in Dec 2022
Response from sr on 9 Jun 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times and find it to be a very nice place to stay. It is clean, the staff is friendly and accommodating and the location is convenient to a grocery store, restaurants and shopping.
Stayed 3 nights in Jun 2023
Response from sr on 9 Jun 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from sr on 1 Jun 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney

10/10 Excellent

Laura

Stayed 1 night in May 2023
Response from sr on 12 Jun 2023
Dear valued guest, Thank you for taking the time to let us know about your wonderful experience while staying with us, I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, TownePlace Suites McKinney

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member was great, A pleasure to stay there. Highly recommended!
Stayed 5 nights in May 2023
Response from sr on 8 May 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,TownePlace Suites McKinney