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Reviews of SpringHill Suites Dallas Lewisville

3 out of 5
SpringHill Suites Dallas Lewisville
720 East Vista Ridge Mall Drive, Lewisville, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 553 out of 784 reviews" "
Rating 8 - Good. 168 out of 784 reviews" "
Rating 6 - Okay. 30 out of 784 reviews" "
Rating 4 - Poor. 17 out of 784 reviews" "
Rating 2 - Terrible. 16 out of 784 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick business trip
Stayed 1 night in Feb 2024

4/10 Poor

Sarvat, Beaumont

Travelled with partner
Bathroom is narrow and inconvenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender who was named Beth was absolutely fabulous! Her drinks were very creative. She obviously enjoyed her job. She went above and beyond to assist her customers!
Stayed 3 nights in Apr 2024

10/10 Excellent

Timothy A

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Houa

Disliked: Cleanliness, staff & service, property conditions & facilities
Super sketchy hotel. We were given a room and couldn’t get in. But when we did there are already people staying in our room. Bunch of druggies in the area. Horrible management. Couldn’t even get me a refund. Now their phone is disconnected so I can’t contact for a refund. Was told to call back so the manager Brandon can do the refund. Still no contact and refund made after a week
Stayed 3 nights in Mar 2024

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish the stay was nearly perfect. Bed was comfortable even for my Army vet wife who likes harder beds. Staff was friendly and helpful. Bathroom was good but shower was too close to the counter for us larger individuals to get in and out of. Air in room was wonderful. Breakfast wasn't that great but wasn't the worst. They seem to have a lot of school tournament people stay so they ran out quickly and couldn't keep up with the food needed. I could only hear other rooms while in the hallway not in the room. I would definitely recommend staying here.
Stayed 3 nights in Mar 2024

10/10 Excellent

Moneshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marvin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is 5 star.... EXCELLENT STAY, very helpful and cordial clean and relaxing.
Stayed 1 night in Mar 2024

10/10 Excellent

Vincent, Springdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean beds pretty comfortable. The facility was overall clean. I would stay again. Breakfast was ok. I would stay there again. Free parking
Stayed 3 nights in Mar 2024

8/10 Good

Pamela, Lawrenceville

Liked: Cleanliness, staff & service
Served it's purpose for the 2 nights I was there. Room smelled a bit musty upon check-in, but overall, it was a pleasant experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean. I had an excellent experience here
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very comfortable
Stayed 3 nights in Feb 2024

10/10 Excellent

Shanece

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was great! Hard worker and super friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and up to date!
Stayed 1 night in Jan 2024

10/10 Excellent

Suwency

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

LaSha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and prompt staff
Stayed 2 nights in Jan 2024

2/10 Terrible

Julia

Disliked: Staff & service
Their computer system was down and could not check anyone in. The situation couldve been made better with customer service but instead the front desk agent was very unprofessional and incompetent. In addition to that, he also yelled at a guest who was upset for having to wait for hours with his young kids waiting in the car. the general manager dealt with the problem severely unprofessionally as well and she did not care about the checkin guests that have been waiting for hours and hours. I worked in the hospitality industry for my whole life and I have never seen this level of unprofessionalism from both the front desk agent and the general manager. 10/10 would NOT recommend. I bet this hotel received lots of backlash from that day (12/22/2023) but I really hope the management company takes these seriously.
Stayed 1 night in Dec 2023

8/10 Good

R W M Dihan

Liked: Cleanliness, property conditions & facilities
this is an decent are to stay
Stayed 4 nights in Jan 2024

10/10 Excellent

Shu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Landis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Leanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and roomy for two queens.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Minehli, La Crescenta

Travelled with family
Disliked: Cleanliness, staff & service
We were waiting in front of check in around 30 minute…When we arrived there was a lady in a bar area which she disappeared suddenly. We were keep calling hotel to see if someone will pick up the phone…It was a ring on the table which it didnt help our situation! We reached out to Expedia and they werent able to talk to anybody at hotel! Even the other guest was trying to help us and she mentioned that she had same issue! The front desk lady came after 30 minute and even she didnt bother herself to apologize! She told us that she had things to do and it took long! We were surprised while she was trying to say its our problem that she wasnt at front! The worst customer service ever! Also, we are leaving early in the morning and i asked if we can get something just like the other hotels when we are leaving earlier they are offering us water or even fruit or yogurt! She said they dont offer anything! We came to the room and for the fifth person in the room it wasnt anything such as pillow and etc. Also, the coffee machine wasnt inna good shape! The front desk came to our room and told us that we can microwave the plastic cup!!!!! Even on the cup it mentions no microwave! I chose this hotel while I saw only the good reviews! The towels were super dirty and there were many black long hair on them! Even it was black spots on one of them! We are not suggesting this place and im not sure how its possible to rate this hotel even good! The room needs to be deep clean!
Stayed 1 night in Dec 2023
Response from vm on 28 Dec 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping and front desk leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Song

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed Friday night and Saturday during a big soccer weekend with a LOT of players, coaches, and families. The staff, from the front desk to housekeeping, were the nicest most professional staff I have encountered in years. Absolutely fantastic. Great hotel and experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with even better price
The hotel here is very nice. The rooms are very very spacious compared to other hotels. The layout of the room, I thought was perfect. You get some privacy when sharing room with your children and the bathroom was extremely spacious as well with a very cool barn style sliding door. I didn’t get to experience the free breakfast since it ended extremely early at 9 AM.
Stayed 1 night in Nov 2023

2/10 Terrible

Bridget

Stayed 2 nights in Nov 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and smelt fresh.
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in the area at the price.
The public area downstairs is nice. They have a bar and an outside sitting area with a gas fire pit. The room was a large suite with lots of room. The hotel and rooms were very clean. The parking lot looked small but there were open parking spots. I did not see any trailer parking spots. They have a large breakfast served from 7-10am. Good selection of food and everything tasted great.
Stayed 1 night in Nov 2023

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed!
Stayed 1 night in Nov 2023

10/10 Excellent

Minh

Stayed 2 nights in Nov 2023

10/10 Excellent

Shane

Stayed 1 night in Oct 2023

8/10 Good

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from GingerS on 13 Nov 2023
Gracie, Thank you for your review. We are happy to know that you enjoyed your stay at our hotel. We hope to see you again!

10/10 Excellent

Najah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and personable. They made my family and i stay comfortable.
Stayed 3 nights in Nov 2023
Response from GingerS on 10 Nov 2023
Najah,Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Lewisville, come on by. We love having you here!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GingerS on 10 Nov 2023
James,I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful review about our property. Thank you again and I hope you get a chance to stay with us again here in Lewisville.

10/10 Excellent

jungwook

Stayed 1 night in Nov 2023
Response from GingerS on 10 Nov 2023
jungwook, Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your time with us, and we look forward to seeing you again if your travels bring you to the Lewisville area! Warm Regards,

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from GingerS on 2 Nov 2023
Terence, Thank you for your review. We are happy to hear you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GingerS on 2 Nov 2023
Anonymous, Thank you for your review. We appreciate the comments. We hope to see you again.

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from GingerS on 15 Oct 2023
Elite, I am sorry that you feel this way. If you would like to discuss the reasons behind your review, please feel free to reach out to me.

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GingerS on 2 Nov 2023
Helen, Thank you for your review. We are happy to know that you enjoyed your stay.

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Nice staff, nice hotel.
Stayed 1 night in Oct 2023
Response from GingerS on 10 Oct 2023
Meagan, Thank you for a great review. We are happy to see that you enjoyed your stay. We hope to see you again.