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Reviews of Residence Inn by Marriott Dallas Plano/Richardson

3 out of 5
Residence Inn by Marriott Dallas Plano/Richardson
1705 East President George Bush Highway, Plano, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 317 out of 421 reviews" "
Rating 8 - Good. 71 out of 421 reviews" "
Rating 6 - Okay. 15 out of 421 reviews" "
Rating 4 - Poor. 8 out of 421 reviews" "
Rating 2 - Terrible. 10 out of 421 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had was the extra charges with no explanation as to what they were for. Unless they charged for the shampoo and conditioner. Couldn't have been the body wash, considering it was empty. Maybe it was the sponge that we used and tossed when we left. I mean, who wants to use someone else's dirty sponge?
Stayed 2 nights in Apr 2024
Response from Michael Donohue, GM on 25 Apr 2024
That extra charge that you mentioned is called a parking lot recapture fee. Essentially it is a fee that the hotel charges for parking lot upkeep. Since your other comments were so positive, I went ahead and credited your charge card for 8.38. You should see that transaction on your statement very soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the Asst GM, Joyce Asher. She was always smiling and helpful when I asked my questions. Having employees such as Joyce makes people want to return.
Stayed 2 nights in Apr 2024
Response from Michael Donohue, GM on 9 Apr 2024
On behalf of the entire team, I want to thank you for sharing your comments following your recent stay, particularly those Joyce who is our AGM and Chief Friendliness Officer.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole crew as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and we hope to welcome you back to our hotel again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Michael Donohue, GM on 21 Mar 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Lastly, we hope to welcome you back to our hotel again soon.

6/10 Okay

Gerald S

BE AWARE, there is a "voluntary" daily parking fee that is not disclosed but added to your final bill. It was explained to us that it is to pay for the parking garage next door, for the Marriott. We obviously opted out, did not leave a good impression at all.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was very nice. And we also enjoyed the breakfast and clean room. We had a great stay. Thank you.
Stayed 1 night in Mar 2024
Response from Michael Donohue, GM on 21 Mar 2024
As a valued Residence Inn guest, we appreciate you taking the time to complete our guest satisfaction survey and we hope to welcome you back to our hotel again soon.

10/10 Excellent

LUNG YU

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First time been to Texas. I stayed at so many Marriott hotels in other cities in the past. This one makes me feel like home.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tureko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024
Response from Michael Donohue, GM on 29 Feb 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! In closing, we hope to welcome you back to our hotel again soon.

6/10 Okay

LaTrice

Stayed 1 night in Jan 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Excellent staff. Remodeled rooms, but showing a few structural opportunities, due to the properties age. Dishwasher did not work in the room. Overall a good stay and would recommend to others.
Stayed 1 night in Jan 2024

10/10 Excellent

Kyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michael Donohue, General Manager on 6 Feb 2024
We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey.On behalf of the entire team at the Residence Inn Dallas Plano/Richardson, I apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team members to ensure we consistently deliver upon guest expectations.As a valued guest, we appreciate you taking the time to share your feedback. We also hope to welcome you back to our hotel again soon.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with a lot of amnesties
Stayed 1 night in Jan 2024

10/10 Excellent

Leshanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michael Donohue, GM on 29 Feb 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! In closing, we hope to welcome you back to our hotel again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joyce was awesome!!
Stayed 1 night in Dec 2023
Response from Michael Donohue, GM on 22 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing your comments following your stay, particularly those about Joyce who is our very own Super Star.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole crew as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you back to our hotel again soon.

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC quit but on Thanksgiving day, they were able to locate a service person to correct it. Rooms fit our needs perfectly. Very pleased with our stay and looking forward to returning.
Stayed 3 nights in Nov 2023

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael Donohue, General Manager on 20 Nov 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Rondee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch the food was great and it was very quiet and clean we loved our stay
Stayed 2 nights in Nov 2023
Response from Michael Donohue, General Manager on 20 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing your comments following your stay, particularly those about the cleanliness of our hotel and the quality of our staff.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole crew as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you back to our hotel again soon.

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from Michael Donohue, GM on 20 Nov 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

8/10 Good

Dariel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Michael Donohue, General Manager on 20 Nov 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Shower booth and the bathroom floor was not clean.
Stayed 3 nights in Oct 2023

6/10 Okay

Sahara, INDIANAPOLIS

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We used the pull out sofa bed during our stay. It was clear that the cleaning staff has neglected to clean below the cushions when it isn’t used as a bed.
Stayed 1 night in Oct 2023

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Staycation
My stay was AMAZING!
Stayed 1 night in Sep 2023

10/10 Excellent

Verlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located. Easy access to the highway. Hot breakfast was nicely prepared every day with a nice variety.
Stayed 4 nights in Sep 2023

2/10 Terrible

Kevin

Stayed 1 night in Aug 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Betwixt and Between
Beware- there are two Residence Inns in Richardson/Plano and both are adjacent to GBT. it creates confusion for the guests. I’m told that mixing up locations happens regularly so why not fix this with a slight name change. Despite my frustration the room was lovely and met my needs.
Stayed 2 nights in Aug 2023

10/10 Excellent

marissa

Stayed 3 nights in Aug 2023

4/10 Poor

Gwendolyn

Travelled with family
Disliked: Cleanliness, staff & service
Disappointed
Room was not clean at checkin, we were gone all day and it still wasn’t clean when we returned. The shower was especially bad photos of it are attachéd this was old grime and mildew
Stayed 2 nights in May 2023
Response from Michael Donohue, General Manager on 16 Jun 2023
We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey.On behalf of the entire team at the Residence Inn Dallas Plano/Richardson, I apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team members to ensure we consistently deliver upon guest expectations.

10/10 Excellent

Geneva

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from Michael Donohue, General Manager on 24 Apr 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

minerva

Stayed 1 night in Apr 2023
Response from Michael Donohue, General Manager on 10 Apr 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Siva

Stayed 1 night in Mar 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Michael Donohue, General Manager on 4 Apr 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and clean. Very spacious.
Stayed 2 nights in Feb 2023
Response from Michael Donohue, General Manager on 19 Feb 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

John

10/10 Excellent

Charlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, will be staying here agsin
Stayed 2 nights in Dec 2022
Response from Michael Donohue, General Manager on 20 Dec 2022
As a valued guest, we appreciate you taking the time to share your feedback. We very much look forward to welcoming you back to our hotel again soon.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Michael Donohue, General Manager on 28 Oct 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

8/10 Good

Kumiko

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Michael Donohue, General Manager on 15 Sept 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Carlye

Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Michael Donohue, General Manager on 15 Sept 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

6/10 Okay

Maury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked having plenty of room to relax and work.
Stayed 2 nights in Aug 2022
Response from Michael Donohue, General Manager on 22 Aug 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

2/10 Terrible

Dean, Richardson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed for one night 08/14/2022 at this nice, new and redesigned Residence Inn. Checked out and learned my catalytic converter was stolen. No security or cameras around the building or parking. $2000 cost and all the manager offered me is a heck of a discount on my next stay. While getting my vehicle repaired, met a man that had his stolen the same night at the Courtyard next door. STAY AT YOUR OWN RISK!!!
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Emergency Stay Due to HVAC issue
The hotel could get an upgrade especially in the bathroom area and carpeting in the hallway. The floor in the bathroom is not level and the area around the shower could use a thorough clean-up. It would be nice if the breakfast offers some changes rather than the same day after day.
Stayed 2 nights in Aug 2022

8/10 Good

Gamalia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Carpet needs to be replaced!
The service is great however the room could definitely get updated especially the hallway and room carpets. Also the breakfast items are the same throughout our stay of 3 out of 4 nights so far. Could definitely have a variation of hot breakfast items. Other than that, the service and the location is perfect for our need.
Stayed 2 nights in Aug 2022

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Michael Donohue, General Manager on 15 Sept 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Leshanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Michael Donohue, General Manager on 3 Aug 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jul 2022
Response from Michael Donohue, General Manager on 3 Aug 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Veronica R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Clean and comfy stay! Staff was friendly and helpful! Breakfast was the same Al 3 days except for the last day- this would be my only complaint
Stayed 4 nights in Jul 2022
Response from Michael Donohue, General Manager on 3 Aug 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and Customer Service
Stayed 3 nights in Jul 2022
Response from Michael Donohue, General Manager on 6 Jul 2022
On behalf of the entire hotel team, we want to thank you for sharing your feedback following your recent stay at the Residence Inn Dallas Plano/Richardson. It is always encouraging to get favorable scores, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We hope to welcome you back to our hotel again soon.