6/10
While the stay itself was great, I did not have a good experience prior to checkout. The cleaning staff went into my room around 10am and proceeded to clean up my items when I had not checked out yet. it is my understanding they are not supposed to go in until the front desk confirms checkout. Well, my mom and I caught the cleaning lady in our room with our pizza box in her hands. She had consolidated our pizzas into one box, and stacked our cupcakes and chocolate boxes all neat in a pile to take to her home. She also threw out our coffee which was in our personal cups and put my nieces and nephews shoes in a pile by the door. She claimed she thought we had already left since we were not inside the room, but we were literally just walking our bags to the car and still had a lot of items in the room. This was very unprofessional and I felt so grossed out having our leftovers touched all over.
Joanna
Menginap 1 malam pada Jun 2025