Pillow-top beds, desk, iron/ironing board, free WiFi
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Reviews of MainStay Suites Lancaster Dallas South

2.5 out of 5
MainStay Suites Lancaster Dallas South
3508 N I35-E, Building B, Lancaster, TX

Reviews

7.6

Good

Rating 10 - Excellent. 61 out of 134 reviews" "
Rating 8 - Good. 23 out of 134 reviews" "
Rating 6 - Okay. 22 out of 134 reviews" "
Rating 4 - Poor. 13 out of 134 reviews" "
Rating 2 - Terrible. 15 out of 134 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vindhya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was weird people walking outside looking for cigarette buds
Stayed 1 night in Mar 2024

2/10 Terrible

Mirna

Stayed 2 nights in Apr 2024

10/10 Excellent

Takoya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Jorge

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed due to last minute travel for work. It smelled very bad in the halls and room I stayed in like weed and cigarettes. The towels I got in my room (two) were no clean and had some stains on them. When I went to bed there was a fake eyelash stuck to the corner sheets. Workers are very rude, do not say hi or ignore you when you greet them.
Stayed 4 nights in Mar 2024

2/10 Terrible

Deanna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My fiancé and I went for a nice little get away planning to relax and cook some dinner, having a kitchenette would be nice but upon opening the door the sink was disgusting and full of old food. Sink and garbage disposal were inoperable. They told us there were no other rooms available and they could have someone come fix it tomorrow even tho that’s when we’d be checking out. No other accommodations, discount or refund was offered and we still have yet to hear from the manager. Very disappointing and frustrating.
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Travelled with family
Breakfast poor
Stayed 5 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was affordable
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Daryl

Liked: Staff & service
Disliked: Property conditions & facilities
Liked the staff, they were friendly and helpful. The room was disappointing, the bathroom vanity lights did not work. The light did not work for one nightstand (I swapped the bulb from the wall lamp). The wall lamp did not have a shade. The water pressure for the bathroom sink was very low.
Stayed 2 nights in Nov 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Stay was mid
Stay was mid. Check-in was easy got to the room it was nice, we stayed in the king w/sofabed. The pool closed at 9pm which I saw on the website 10pm. I asked for extra sheets and blanket for the couch bed and the employee said that they don’t offer extra basically I needed to bring my own so I dont know why they offer a couch bed but don’t offer sheets and blankets to go with it. Breakfast was a joke coffee machine didn’t even work. Rooms does have small kitchen which is nice for extended stays. I’m up in the air on if I would stay here again.
Stayed 1 night in Aug 2023

4/10 Poor

Timothy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property looked nice upon arrival but mins after going in our room I noticed roaches in kitchen and bathroom area. The hallways and lobby of hotel were always 84-89 while it was 92-97 outside. The pool was disgusting which was unfortunate since it was so hot and one of reasons I picked the hotel. There were multiple teenage basketball teams staying there and they kept us up at all hours of night. Trash was piling out of all then trash cans on every floor all weekend which made it smell as well with has hot as hallways and lobby were.
Stayed 4 nights in Jun 2023

2/10 Terrible

Racquel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and rude staff
The service was terrible. I requested for a new mattress for the sofa bed and for housekeeping to clean the room and was denied and told to email the manager. I called choice hotels customer service
Stayed 1 night in May 2023

6/10 Okay

James

Stayed 2 nights in Apr 2023

4/10 Poor

Joseph

Travelled with family
Liked: Room comfort
Wouldn't return with family. Solo stay bargin hotl
Lets just keep it simple here. The room was fine - the hotel is listed as non smoking but the room smelled like it was smoked in by the last few guests. The refrigerator was incapable of holding a worth using temp ( FULL SIze) all our food we bought 1st night went bad, not a mini fridge over 3 days so not a rushing to temp issue. Pool was closed ( seasonally ) . Breakfast included was basically a waste of waking up, staff complaining that they didnt have anything to cook but would be better tomorrow. Which didnt get better. Soggy questionable Eggs that we recooked in our room and some sausge, cherrios with no way extract and milk that had been moved into a pitcher with no date . Coffee machine was water not coffee. Should be listed as a 1 star hotel with no accommodations. If it was just a standalone room would be fine but needed a location that provides what is listed to be included with the stay with at atleast a C grade of delivery.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melanie at front desk was excellent. Very polite and professional handling multiple guests during middle of severe storm with tornado sirens going off. She was great!
Stayed 1 night in Mar 2023

10/10 Excellent

Brenda

Stayed 1 night in Dec 2022

2/10 Terrible

Ashley

Travelled with family
Disliked: Staff & service, room comfort
They stay was very uncomfortable. The room I reserved was not available they just gave me a different room. I was promised to get a new room once other rooms were cleaned after checked out. My family was crammed and not able to enjoy the room. Later in the evening they gave a roll away bed and apologized. No refund or discounts given.
Stayed 2 nights in Sep 2022

2/10 Terrible

Ruben

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever!!
Stayed Saturday night in a 2 queen bed suite. Immediately upon entering our room it smelled like a locker room and was very hot. Not inviting at all when all you want to do is get in and rest after a long trip. We had a party of 5 and only had 2 sets of towels in the restroom. We asked for extra towels and were told we had to take down the towels we used to get another set and repeat if we needed more. Ridiculous since we reserved a party of 5!! TV remote didn’t work. Told front desk and were told we had to make sure the cube was hanging in front of the TV screen or the tv would not work. The beds were very dirty too. Under the blankets, sheets and mattress topper were very dirty mattresses that hadn’t been cleaned ever. The dirty mattresses are well hidden under all the padding. We didn’t notice the mattress till the next morning as we were packing up or would have asked for another room. Checking out we were asked why we didn’t say anything about the room and we told the guy we did but they never offered to correct the problem’s. We woke up late so we didn’t try the breakfast. They have a sign in the restroom saying if you forgot essential toiletry items to ask for them at front desk but after the awful service we had already received, opted to buy what we needed from Walmart instead including Lysol and febreeze.Avoid this hotel if you want a clean friendly stay. The rooms are dirty, smelly and staff doesn’t care if you are happy or not. Regretted wasting our money here.
Stayed 1 night in Sep 2022

4/10 Poor

Julia

Business traveller
Disliked: Amenities, property conditions & facilities
Breakfast was terrible, very little choices.
Stayed 5 nights in Aug 2022

2/10 Terrible

Karen

Business traveller
Liked: Amenities
Disliked: Staff & service
Nothing really
Stayed 2 nights in Aug 2022

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The property is fairly new so for now it seems to be in good condition. What we booked is not what we received, and we were sent to a dirty room first and had to wait for them to find a clean room before we could fully check in. Staff was not mean or unprofessional, but not great either. Not somewhere I will stay again.
Stayed 2 nights in Jun 2022

6/10 Okay

Tina

Travelled with family
Hotel needs help with attention to detail
Coffee pot in room and breakfast area not working. No extra towels or sheets provide for guest of 6 in room. Breakfast was suppose to be open until 10:00 am it was put away early at 9:00am. Hotel elevator smelled like pot or some type of substance. Dishwasher not working error 004 maid service should have reported.
Stayed 1 night in Apr 2022

2/10 Terrible

sandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reversed my room about a month in advance. The day of the arrival I called staff to notify I was arriving at midnight I was assured that would be no problem. To my surprise when I arrived they didn’t have a room available. The night staff were very kind and trying to accommodate us. I over heard the rooms they had were dirty so we weren’t able to stay. My cousin had her reservation canceled the very next day as well.
Stayed 1 night in Apr 2022

6/10 Okay

JENNIFER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel wasn’t bad if you don’t mind waiting to get your room it took them an hour after the check in time to give us ours the front desk had to clean the room them self's so it seems like they are short staffed we had a double queen bedroom with sofa bed that comes with no bedding or sheets,and I would suggest taking your own towels if you need more than 2 regular size ones,and breakfast is ok
Stayed 1 night in Mar 2022

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room could have been cleaner. Dirty kitchen towel in a drawer and bathroom did not smell like it had been cleaned. Mold in grout in bathtub. Staff very friendly breakfast was good.
Stayed 4 nights in Feb 2022

6/10 Okay

ROBERT

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not very happy!
Most was great but I got a room with 2 beds and a sofa bed. Sofa had no bedding I asked for bedding total of 3 times for a 2 night stay and was never able to receive any bedding was all 3 times it would be taken care of. Also ask for the room to be cleaned and that never happened. So service was the very bad.
Stayed 2 nights in Oct 2021
Response from Darius Johnson, General Manager on 3 Dec 2021
Thank you for taking the time to complete an online review. I apologize for failing during your time with us. Since your stay things have been resolved.

2/10 Terrible

Arthur E.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Valerie Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms we’re clean and staff was nice.
Stayed 2 nights in Sep 2021

8/10 Good

Adela

Stayed 4 nights in Aug 2021

6/10 Okay

Summer

Travelled with family
Stayed 2 nights in Jul 2021

10/10 Excellent

Tarasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful in accommodating my family
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not reserve at this location again
The check in lady Valerie was very nice. I got to my room and it was still dirty. Had to clean up all over again. Sticky stuff on the tables, trash on floor, food resudue on the fridge, had to go downstairs and take my own towels to get more and had to wait on those. No water pressure in the shower, and worst of all, Isaw a roach. I do not understand how a 2019 building can be so filty so soon. I will NOT be back to this hotel again.
Stayed 5 nights in Jul 2021

6/10 Okay

Rene

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was extremely dissatisfied the pool maintenance was being done on a weekend and at day time; my plans to enjoy the pool with my kids on our vacation was ruined! I chose the hotel for this amenity and it ruined our schedule for the day, stuck in the hotel room! Very unpleased.
Stayed 5 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Check in process was very easy and the front desk lady was very nice. Same with checkout. Elevator was acting up so we had to take the stairs a few times. A family was having a cookout and birthday party at the pool and basically took up the pool with just them alone. We finally just decided to go anyways. The pool water was cloudy and there were no pool towels despite having a place for towels. I dried off as much as I could and went inside and asked the lady at the desk for the towels but there weren't any. I think she was working by herself because she was running all over the place. Meanwhile while I was waiting for towels the family at the pool started arguing and screaming at each other. So I told the lady just give me any towels and ran outside and made my kids get out of the pool. They kept on and on yelling back and forth at each other so we just went back inside. In the morning I went down stairs for breakfast only to find there were no eggs at all no batter for waffles. Only hash browns, sausage, dry cereal, and bagels. There was apple juice and water to choose from and that's it. The hallways smelled of weed. I had to ask for the extra linens for the sofa bed which are usually kept in the rooms. There were 2 towels for 4 people! The ice maker in our fridge didn't work hand the ice machine on our floor was out of order. Overall the room was clean and quiet and they have a security guard. I don't plan on staying here again. Definitely not worth what I paid!
Stayed 1 night in Jun 2021

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

6/10 Okay

Tamira

Disliked: Cleanliness
Disappointed
It was a nice location and a nice setup in the suite however at no point during the 48 hours that my husband and I was there that we receive a hot shower or any hot water for that matter.they share a building with the sleep inn and my experience at that location was much much better.
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I didn’t like the fact that we had no hot water our entire stay. When the staff was notified nothing was done and no record was made of our request. We did not have wash rags upon arrival, no coffee was provided in the room, and again no hot water. Choice Hotel Customer Support did not help with our lack of hot water either. They told me they could not provide a discounted price because we booked through Expedia. This hotel reservation withdrew the nightly rate prior to our stay and then placed a hold for the full amount plus incidentals upon arrival. So we had double the amount holding. I could go on.....
Stayed 2 nights in Mar 2021

8/10 Good

Brylicia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
one of the hotel managers were very rude and nasty but overall the service form everyone else was amazing
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021