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Reviews of Country Inn & Suites by Radisson, Lewisville, TX

3 out of 5
Country Inn & Suites by Radisson, Lewisville, TX
755 B E. Vista Ridge Mall Dr, Lewisville, TX

Reviews

6.2
Rating 10 - Excellent. 180 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 178 out of 1000 reviews" "
Rating 2 - Terrible. 211 out of 1000 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Billy

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Check in was smooth. Having to post a $100.00 deposit was a little much. The web sight advertised swimming pool but after check in was told, it's under reconstruction. Appeared as though they have just shut it down. no reconstructions activities were visible, even had the sight completely out of view. Had people knocking on door and messing with door handle throughout the night. Breakfast would have been nice but the hot food was empty and during the 40 minutes we were there eating, no food was brought out so we were stuck just eating cereal. Will not stay at this property again. The "False advertisement" of the swimming pool was a huge issue with my children for their spring break stay. Reconstruction should have been noted on the pages
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Shabir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and smelled good
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I thought with it being nearby other nice properties I've stayed at that they might be comperable but it was basically a cheap roadside motel in a good area.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,We apologize that your experience did not meet your expectations. We strive to provide a comfortable and pleasant stay for all our guests and regret that we fell short in your case. Your feedback is valuable to us, and we will use it to improve our services. We appreciate your review and hope you will consider giving us another chance in the future.

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Leste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Hazik

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room stinks and the bathroom had fungus on the shower head and tub was extremely dirty with previously showered soap stains. And I found baby roaches in the tub laying dead in the tub. I checked in late but kids were already fallen asleep so I didn’t get the room changed. However, I did notified the front receptionist and showed him pictures I have taken. He offered to give me a different room but we were all tired and went to sleep in that same room as we only stayed for the night.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t stay here again!
The staff didn’t care about any problems we had with the room. We had to keep resetting our keys for them to work. The doors are hard to close. Sheets weren’t clean. Hotel is overall old and run down.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Gil

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst experience ever
Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Dear Guest,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Poor

Sebastian

Stayed 1 night in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Angel

Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Seth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Yumi

Stayed 4 nights in Dec 2023
Response from Sophia CSR on 21 Dec 2023
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, location and service
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Noemi

Stayed 1 night in Dec 2023
Response from Sophia CSR on 12 Dec 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Jarquis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 9 Dec 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Lawrence

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2023
Response from Sophia CSR on 9 Dec 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Poor

Carlos

Business traveller
Disliked: Property conditions & facilities
Poor maintenance inside the room
Stayed 6 nights in Nov 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Martha L

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Asked to check out 30 minutes before stated time. 200 dollar hold on credit card.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Dear Guest,Thank you for reaching out to us. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. We have escalated this issue to our Management and you will get your deposit amount in 7-8 business days depending on your bank. If you have any queries regarding the deposit, please call up the property for further assistance.

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please read the reviews! This hotel is absolutely awful! We were in a room toilet didn’t flush, moved to another room that hadn’t been cleaned. We has roaches in the tub, toenails all over the carpet, bugs in the sheets, windows are so terrible you can’t see out, holes beneath the carpet you can twist an ankle, windows didn’t seal and you could smell smoke in the room. We contacted Hotels and after opening a case were promptly refunded three nights and moved to another hotel. Next, the hotel management will add to this review with something telling possible future guests the total opposite. READ REVIEWS AND RUN!
Stayed 4 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

8/10 Good

Nora

Travelled with family
Liked: Staff & service
Disliked: Amenities
Good and attentive staff. There’s room to improve in cleaning the rooms
Stayed 7 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Jeanette

Liked: Cleanliness
Disliked: Property conditions & facilities
Very basic. Mattress and pillows tired and should be replaced. One notch above Motel 6.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 24 Nov 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Jena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, for starters we weren't permitted to change credits cards upon check-in, the room looked like someone came in and ripped things out of the walls like the towel racks and desk mirror, the "security" door to get access to the rooms was unable to lock or fully close, the hot breakfast was overdone eggs and undercooked sausage, but the worst part was the giant roach that greeted us at the door the next morning. We will NEVER stay here again!!
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 24 Nov 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Madanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, excellent breakfast
Good value for money
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 22 Nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Tiffany

Disliked: Staff & service
i booked the hotel for my son the price was great but when my son got there he couldnt check in because he didnt have a phyisical card he didnt have a place to stay he stayed in his car which is dangerous and i think they could have done better than that help ppl sometimes if they are in need
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Nicole

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was ok but very few options. Side door stayed unlocked so anyone can come in. Very noisy, I can hear everything. They had a party in one of the rooms on the first floor, so I got no rest at all my first night. Key card stopped working twice.
Stayed 4 nights in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 Poor

Jeff

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room had a distinct odor that was not pleasant, if I hadn't have been too tired I would have asked for a different room. Overall, the room wasn't bad but felt a little run down.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 28 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

Junior

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 13 Oct 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Richard

Disliked: Cleanliness, amenities
Building and rooms need renovation and elevator maintenanced
Stayed 4 nights in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 Terrible

Rishi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a dive I don't reccomend it dirty place broken doors mold in shower broken toilet seats
Stayed 1 night in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

lasha

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Sep 2023
Response from Sophia CSR on 12 Sept 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

brittney

Liked: Staff & service
Disliked: Cleanliness
Ehh
Hotel was average, elevator was very sketchy and hotel doors were very difficult to opens and close.
Stayed 3 nights in Aug 2023
Response from Sophia CSR on 7 Sept 2023
Hi Brittney,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Treena

Travelled with family
Disliked: Cleanliness, staff & service
Definitely won't be back - Cockroaches!!!
I needed to fill a 5 gallon bucket half full of water and staying on the 3rd floor made it very difficult to fill and carry down. The gentlemen at the front desk refused to help me ... I stay in Dallas every weekend during soccer season and have NEVER had a hotel refuse to assist me in this way! We also had a HUGE cockroach in our room. I will be speaking to management and expect some compensation for this horrible treatment and disgusting room!
Stayed 1 night in Sep 2023
Response from Sophia CSR on 4 Sept 2023
Hi Treena,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

4/10 Poor

Gina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will never stay again. Very dirty.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 26 Aug 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Mohammad

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Sophia CSR on 21 Jul 2023
Hi Mohammad,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Sylvia

Liked: Staff & service
Disliked: Property conditions & facilities
Won’t go back
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2 Jul 2023
Hi Sylvia,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

2/10 Terrible

Whitney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Sophia CSR on 27 Jun 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

LASHONDRA

Stayed 2 nights in Jun 2023
Response from Sophia CSR on 11 Jul 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Chitharanjan

Stayed 2 nights in Jun 2023
Response from Sophia CSR on 4 Jul 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Maria

Stayed 3 nights in Jun 2023
Response from Sophia CSR on 15 Jun 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terrible

Joshua

Stayed 3 nights in May 2023
Response from Sophia CSR on 28 May 2023
Hi Joshua,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 2 nights in May 2023
Response from Sophia CSR on 22 May 2023
Hi Frank,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

yolanda y.

Stayed 2 nights in May 2023
Response from Sophia CSR on 17 May 2023
Hi Yolanda Y,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

4/10 Poor

simon

Liked: Staff & service
Disliked: Property conditions & facilities
Water leaking from the shower faucet., Could not draw the window shade down. Outside light through the uncovered window disturbed sleep.
Stayed 1 night in May 2023
Response from Sophia CSR on 10 May 2023
Hi Simon,We apologize for the inconvenience you experienced with the leaking shower faucet and the window shade. Your feedback is important to us, and we will promptly address these issues to ensure a more comfortable and restful stay for our guests. Thank you for bringing this to our attention.

10/10 Excellent

Philip, San Antonio

Stayed 3 nights in Apr 2023
Response from Sophia CSR on 19 May 2023
Hi Philip,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.