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Reviews of Comfort Suites Arlington - Entertainment District

2.5 out of 5
Comfort Suites Arlington - Entertainment District
411 Road To Six Flags Street W, Arlington, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1005 reviews" "
Rating 8 - Good. 252 out of 1005 reviews" "
Rating 6 - Okay. 88 out of 1005 reviews" "
Rating 4 - Poor. 43 out of 1005 reviews" "
Rating 2 - Terrible. 41 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peggy L

Na
Stayed 4 nights in May 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room ,nice bed. Courtesy staff
Stayed 1 night in May 2024

10/10 Excellent

Dawanda, bossier city

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 1 night in May 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service
The property was "good" overall. It is older and could use come updating. Bathroom lights were super dark, tub had mildew in the caulk, ceiling was stained from unit above leaking water. The room had a pet odor and must've had cats in it recently (my wife & I are both allergic and sensitive to cats). Breakfast was almost nonexistent both mornings we went to attempt to eat. Positives: Friendly staff, great shuttle to AT&T, proximity to downtown, safe location.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat older style hotel, but a nice room, decent size, with a lounge area, fridge and microwave. Not much nearby except a good Tex Mex restaurant directly opposite entrance.
Stayed 1 night in Apr 2024

6/10 Okay

Cesar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators did not work half the time and we were on the 4th floor. The lighting in the restroom is horrible.
Stayed 2 nights in Apr 2024

4/10 Poor

Joseph

Disliked: Amenities, property conditions & facilities
The toilet was not working properly and it was late so I had to work on it myself. The lights in bathroom are not bright enough to see properly, and one of them was flickering. I have not stayed in a Comfort Suite prior to this time and probably will not do it again.
Stayed 1 night in Apr 2024

6/10 Okay

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. However, the elevator and the TV were both not working during our stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Terry

Stayed 1 night in May 2024

2/10 Terrible

MiToya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I didn’t like the bug infestation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice! I was skeptical because of the star rating but the star rating didn’t do it justice. The room was clean and up to date, the restroom was as well. Breakfast was same breakfast as any other hotel with free breakfast. Breakfast area was spacious and staff kept it clean. The elevator did break down with some people inside so we just took the stairs the rest of our stay. We didn’t mind because we got some extra exercise in and we were on the 4th floor. The gym was very small and the treadmill and elliptical were out of service, we made it work though. Priority for me is cleanliness and room upkeep, which were both 5 stars.
Stayed 3 nights in Apr 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to every thing around 6 flags, easy access to freeway. Quick check in and check out!
Stayed 2 nights in Apr 2024
Response from Skylar Howell - Assistant General Manager on 14 Apr 2024
Thank you so much for your feedback! We do have a great location in the heart of the Entertainment District, close to all the attraction in Arlington!

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and the property very well maintained inside and out. Will stay again
Stayed 2 nights in Apr 2024
Response from Skylar Howell - Assistant General Manager on 14 Apr 2024
Thank you so much for your feedback! We take pride in maintaining our building.

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
This is perfect for a one night stay when you’re here to watch a ballgame! The front desk staff was super helpful and friendly.
Stayed 1 night in Apr 2024
Response from Skylar Howell - Assistant General Manager on 14 Apr 2024
Thank you for your feedback! The front desk staff prides themselves on being helpful and friendly.

8/10 Good

Dawanda, bossier city

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Skylar Howell - Assistant General Manager on 14 Apr 2024
Thank you for your feedback.

8/10 Good

Chrystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The toilet ran all night and there was a loose tile in the bathroom but other wise it was a great experience. They have a fantastic breakfast
Stayed 1 night in Apr 2024
Response from Skylar Howell - Assistant General Manager on 14 Apr 2024
Thank you for your feedback. I will make sure these issues are addressed immediately.

10/10 Excellent

Alfredo, whiting

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Really close drive to Globe field Stadium, AT&T stadium, and six flags. Nice rooms. Definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Skylar Howell - Assistant General Manager on 14 Apr 2024
Thank you so much for your feedback!

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
The room was clean but had very bad lighting. The bathroom was very dark, and the bedroom only had one desk lamp. With the larger room, dual TVs would have been nice, and a wall mirror by the desk would have helped with getting ready in the mornings. The free breakfast ran out of food on both days. Sunday morning, by 9 a.m., they were out of everything except cereal and toast. The front desk staff was professional and courteous.
Stayed 2 nights in Mar 2024
Response from Skylar Howell - Assistant General Manager on 6 Apr 2024
Thank you for your feedback. We will use this to improve our service

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff very friendly
Stayed 3 nights in Mar 2024
Response from Skylar Howell - Assistant General Manager on 6 Apr 2024
Thank you for your feedback!

6/10 Okay

George

Disliked: Staff & service, property conditions & facilities
Great location to Globe Life Field and Six Flags. Breakfast was mediocre at best. Rooms were ok but lighting in bathroom was really dim.
Stayed 2 nights in Mar 2024
Response from Skylar Howell - Assistant General Manager on 6 Apr 2024
Thank you for your feedback. I will forward this to our staff so that we may improve service.

10/10 Excellent

Derick

Stayed 1 night in Mar 2024
Response from Skylar Howell - Assistant General Manager on 6 Apr 2024
Thank you for your feedback!

6/10 Okay

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Decent place, but with a big event going on at one of the stadiums i would have assumed they would have shuttle service, but i was told it wasn't worth it for them. We were also not told about breakfast hours and when we went down in the morning they were closing up right at 9am. In fairness it did list the hours in a couple of places, but good customer service would tell you these things as you check in. We weren't told anything. Being someone that will be traveling up to Arlington numerous times this year, thos will be a place pf last resort.
Stayed 1 night in Mar 2024
Response from Skylar Howell - Assistant General Manager on 1 Apr 2024
Thank you for your feedback. I am very sorry about your experience with breakfast times, and that we did not have a shuttle to your event.

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Skylar Howell - Assistant General Manager on 29 Mar 2024
Thank you for reviewing!

10/10 Excellent

Velma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location and had a shuttle available to take us to concert. Our driver was awesome and our room was nice and roomy.
Stayed 2 nights in Mar 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback! We are so glad you enjoyed your stay at Comfort Suites.

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback!

6/10 Okay

Kristin, Flower Mound

Travelled with group
Liked: Cleanliness, amenities
Booked a double queen and when I got there was told that on Expedia that is considered a “request” and not always honored. I was still charged for the double price. Too late to find another place. Property was ok, room was ok, staff ok… They do have a shuttle that takes you to the stadium. That was the best part about the stay!
Stayed 1 night in Mar 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback. I am very sorry you experienced this issue with your stay.

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Will not recommend
Stayed 1 night in Mar 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback. I am very sorry for any difficulties you encountered during your stay.

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Will not recommend
Stayed 1 night in Mar 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback. I am very sorry for any issues that were encountered during your stay.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice. Parking was easy. Rooms were clean and would stay again. Breakfast was tasty.
Stayed 1 night in Feb 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome room for the price.. If the entrance was off of the easement and I could, id rating a 7 or an 8!
Stayed 1 night in Feb 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback! We gladly appreciate your feedback about our wonderful rooms.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
Stayed 2 nights in Feb 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback about our wonderful property.

8/10 Good

tammy

Stayed 1 night in Feb 2024
Response from Skylar Howell - Assistant General Manager on 29 Mar 2024
Thank you for your feedback

10/10 Excellent

Dena, Greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area, well lit parking, nice room. AC works great- clean and comfortable room. Will stay here again when in the area
Stayed 1 night in Feb 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback! We look forward to seeing you again soon!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access location
Stayed 3 nights in Feb 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback! We greatly appreciate you highlighting our wonderful property.

10/10 Excellent

Corina, China Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly &helpful
Stayed 1 night in Feb 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback! Positive feedback really motivates our staff. We hope to see you again soon!

10/10 Excellent

kia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback! We are so happy to hear that you had a wonderful experience with our front desk staff.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spacious and clean. The location was convenient to Texas Hall were we went to a concert.
Stayed 1 night in Feb 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback! We hope to see you again soon.

8/10 Good

Teresa M

Stayed 1 night in Jan 2024
Response from Skylar Howell - Assistant General Manager on 29 Mar 2024
Thank you for your feedback!

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jan 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Sandeep

Stayed 1 night in Jan 2024
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overall!
This hotel is conveniently located! Beds were comfortable and customer service was great! Would definitely stay here again.
Stayed 2 nights in Jan 2024

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our family, close to restaurants. $6 dollar unexplained charge few weeks after we left was an unwelcome surprise.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfy.
Quiet, clean, and comfortable. Accommodated for my mother's disability. Pretty good breakfast! TV was odd. But, it had Netflix installed. Yeah. It was a nice stay. Thank you!
Stayed 8 nights in Dec 2023

8/10 Good

David

Stayed 2 nights in Jan 2024

8/10 Good

Adam

Travelled with partner
Liked: Staff & service, amenities
Everything was okay, the room smelled a little musty or as if someone had smoked in there. The toilet would run until you jiggled the handle and the bath water would not stop running completely. It was an okay stay but could have been better for sure.
Stayed 1 night in Jan 2024

6/10 Okay

Alex

Stayed 2 nights in Dec 2023
Response from Skylar Howell - Assistant General Manager on 18 Mar 2024
Thank you for your feedback!

10/10 Excellent

Christina

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with our four night stay at Comfort Suites in Arlington. Staff was friendly, rooms were clean and bed was quite comfortable. The hot breakfast was good and offered a variety of foods. We went for the Cotton Bowl game and took advantage of the shuttle service for $10/person. We would stay here again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023