Lobby
Check availability

Reviews of OYO Hotel Daleville AL Hwy 84

2.5 out of 5
OYO Hotel Daleville AL Hwy 84
761 South Daleville Avenue, Daleville, AL

Reviews

3.8
Rating 10 - Excellent. 7 out of 63 reviews" "
Rating 8 - Good. 2 out of 63 reviews" "
Rating 6 - Okay. 6 out of 63 reviews" "
Rating 4 - Poor. 10 out of 63 reviews" "
Rating 2 - Terrible. 38 out of 63 reviews" "

4.4/10

Cleanliness

4.4/10

Staff & service

3.6/10

Amenities

3.8/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures online dont match the current look of the property at all.
Stayed 1 night in Mar 2024

10/10 Excellent

Dalton

Stayed 1 night in Nov 2023

2/10 Terrible

MARIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience ( everything )
Stayed 3 nights in Aug 2023

2/10 Terrible

Jeremiah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is garbage and a scam.the “owner” is a thief when I pulled up to check in he was outside with another guy in the shadows smoking. They’ll surprise you with $100 upon checkin and when I asked if he was going to check me in outside or…..? He gets an attitude and says “I don’t need your funky lil $100” and proceed to flash a wad of cash. I say “ umm.. okay I’m just trying to check in”. He takes my id and then proceeds to tell me the $100 has to be in cash and the rooms don’t look nothing like the pictures on the internet. He tells me to talk with Expedia as he turns me away…. He never answered the phone for them and refused to refund my money for the days that I didn’t stay there.
Stayed 3 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Jeremiah! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the WORST booking in America! The place was run down. The lobby attendant didn't care at all about customer service. The lobby was locked so that the attendant can play video games and eat his lunch. I think he lives there. I had to wait under the hot 94 degrees sun until he got to a stopping point, and made me go to the outside window, instead of inside the cold lobby. It says you must pay a deposit, but it did not say the deposit is 100$ in cash only. It took 20 minutes to find an ATM! I requested a room where the parking lot was shaded, because I wanted to clean out my car. When I returned, the attendant gave me a disclaimer, saying that the photos we're taken years ago and it doesn't look like that, and the pool has grass growing in it. If I take the room, there's no refunds.and no complaining. I asked if it was at least clean. He said that it should be, but people still complain, but it will be too late to refund. (I think that's why they take cash!) I asked about the shade. He told me that the Owner said to tell me to leave if I wanted to pick my room. I tried to tell the owner that I just asked for shade, and not to look inside first. Before I got to say anything. He pointed for me to go. I asked the attendant for wifi so I could cancel. He said they wouldn't charge. I tried to contact the website, but it said the booking # was not valid. They charged me! This is a front or scam. I didn't see anyone staying there. DO NOT BOOK THIS! You'll regret this!
Stayed 1 night in Jun 2023
Response from Barbara on 10 Jul 2023
Sorry for the inconvenience, Michael! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Okay: the picture for thia facility must have been taken in the '80s, because it is a flea-bag, now, hence the low $$ per room. No hot water. Shower head barely functioned, anyways. KEYS! They still use keys! Sipposed to have WIFI, nope. Supposed to have online movie channel(s), nope, because no internet access. Refrigerator leaked all over the place. 32" tele with 'Live TV,' only, but system couldn't make preview info work. $100 cash deposit. Maybe 4(?) rooms.occupied but charged me $20 for early check-in?? Had to clear it with the owner? Oh, cash, only, BTW. Had to make a second trip across a 4-lane to an ATM. Carpet has 'stuff' growing in it. Bathrub had cigarette burns along the edge. No non-skid anything in the tub. Paid like $45 a night, overpaid $30. There are much nicer accommodations just an 1/8th of a mile away for just $10-15 more. Dude doing xheck-in was cool however. So there's that.
Stayed 2 nights in May 2023
Response from Rosy on 18 May 2023
Hi, Gary! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Rosy

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Carol! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Lisa

2/10 Terrible

Loren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay at this hotel. It is the absolute worst. Sa soon as you arrive, the management demands a $100 cash deposit and a photocopy of your ID. Then they renegotiate the price of your stay, double the amount of the original price and threaten a $40 cancelation fee if you don't book the new price. And the amenities are absolute horrible. Do yourself a favor and never even look at this hotel as an option.
Stayed 1 night in Mar 2023
Response from Rosy on 18 Mar 2023
Hi, Loren! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Rosy

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Feb 2023
Response from Ammy on 14 Feb 2023
Hi, William! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Run, Forrest, Run
Never even stepped foot into a room. We had booked a month long stay and was trying to check in a day early, and the front desk said to contact the booking company. I added one day (as we arrived at about 3am), even called Hotels.com to cancel the single day booking, and the hotel charged us a 50% no show fee.
Stayed 1 night in Nov 2022
Response from Ava on 9 Dec 2022
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Terrible

Pius

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

2/10 Terrible

Floyd

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2022
Response from Ammy on 30 Aug 2022
Hi, Floyd! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stray animals wandering around the property, you have to leave $100 cash deposit, the place needs to be shut down, there was blood and dirt on my pillow and bedding
Stayed 1 night in Aug 2022
Response from Jon on 19 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terrible

Porscha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

Jennifer, Dothan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful! Physical key would not open door. Manager was rude when asked to open it. He finally opened it. Room was filthy. I requested my cash deposit back to go somewhere else. Manager refused, saying I was being disruptive. I called the police. They said they could not do anything and that they get calls about this all the time. He is a scammer. Stay away! Go to Rodeway instead. Room was great & staff was helpful.
Stayed 2 nights in Jun 2022
Response from Ammy on 11 Jun 2022
We are sorry to know this, Jennifer! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Frankie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unprofessional rude they charge you a $100 cash deposit which you must pay other than what you have paid thru expedia no tiwels its a roach motel. Oyo means hole in spanish and thats what it is never again.
Stayed 1 night in May 2022
Response from jn on 23 Jun 2022
Sorry for the hassle you faced, Frankie! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

4/10 Poor

dennis

Disliked: Cleanliness, amenities, property conditions & facilities
This property is a total fake. The rooms are run down and need to be condemned. Locks on door don’t work correctly. The rooms in the pictures on line are not what your getting . Property is run down and needs lots of work . Arrived late and was shown 2 rooms the first the handle came off when I opened the door. The second the lock didn’t work all the time . Charged a fee for using a credit card for payment. Needed to give 100.00 cash deposit on check in for security. Will never book again and only stayed because I was late checking in had to pay even if I didn’t stay. I’ve seen some bad hotels in my travels around the country and world over the years but this was the worst.
Stayed 2 nights in Mar 2022
Response from Jane on 13 Mar 2022
Hi, Dennis! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities
Find something else
No heat and no hot water and $50 cash only deposit sucked.
Stayed 1 night in Nov 2021
Response from Amina on 14 Nov 2021
We are sorry for the inconvenience caused to you, Robert! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Amina!

2/10 Terrible

Kathleen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place to stay
The pictures are not current at all. The place is run down, the pool is filled with dirt/grass. We didn’t even want to sleep under the covers. You also book on hotels.com and when you get there, they want a cash deposit. RUN RUN RUN
Stayed 1 night in Aug 2021
Response from Cheshta on 27 Sept 2021
Hi, Guestname! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When I unlocked the door to the room the locking part of the knob came completely out of the door knob. Walked in and the room was very hot. Turned on the ac, found out the ac didn’t work very well.
Stayed 1 night in Jul 2021
Response from Hannah on 1 Aug 2021
Hi, We truly regret the unpleasant experience you had with us. Request to consider the issue as an off case, as it is one of our highlights. Do give us a chance to host you again and we will strive to keep up with your expectations. Regards, Hannah!

2/10 Terrible

Dominique

Travelled with family
Disliked: Staff & service
The gentleman at the window were not friendly. Very rude and hostile. Wouldn’t shred or return our drivers license photos. Asked us to leave if we would not give them $100 cash deposit only. Would not except card payment.
Stayed 1 night in Jul 2021
Response from Cheshta on 25 Jul 2021
Hi, Dominique! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in a long time
Room was nasty there was a rotting dead squirl outside my room that stunk up half the parking lot. Then there was the room. Get ready to time travel back to the 70s. After letting the AC run for about 3 hours on full blast it cooled off to a brisk 90°. After informing the front desk they said there were no other rooms and no refunds. I'd stay away FAR AWAY!
Stayed 1 night in Jul 2021
Response from Cheshta on 18 Aug 2021
Hi, Steven! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much did not enjoy our stay, we actually left the hotel to go to another hotel after 30 minutes! When we arrived the room smelt like smoke even though we requested non smoking (the smell gives me a huge headache), there were tiles missing from the bathroom ceiling, there were no shower towels, the sheets had sweat stains and hair on them, and there were cigarette burns on the furniture. We asked the front desk for towels and new sheets (we offered to change them ourselves) and the man at the front desk said he didn’t believe us, said we were lying, and refused to give us towels or new sheets! I will never stay at an OYO again because of this experience. We lost $150 because of this horribly kept place, I do not want anyone else to have to experience the same thing we did. Do not go there!
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The door entrance door on our room was broken. The hub came out when we put the key in. The manager then came and told us how to stop the hub from coming out when we unlock the door. However, once we departed the door was actually broken to where we could not lock it. We got a new room but we decided to stay with relatives after being told there were reports of bed bugs in the hotel. The worst problem we had was the manager telling us to pay in cash and entered that we were no call no show online which caused us problems with the online booking! This was a complete nightmare!! We didnt stay overnight but still allowed them to keep our money. I would NEVER BOOK WITH OYO MOTEL!!! Horrible Experience
Stayed 1 night in Jul 2021
Response from Smith on 8 Jul 2021
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Smith

2/10 Terrible

Kristen

Stayed 1 night in Jun 2021
Response from Gabi on 22 Jun 2021
Hi, Kristen! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Gabriel!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying in hotels and motels all over the world, this has to be the poorest MOtel experience I have ever had. Every hotel in Dothan was booked, so this was the only vacancy. Now I know why. The photos are wrong. The pillows were so dirty, we had to go buy our own. The air barely worked. The shower didnt work and they "couldnt fix". The surprise $50 deposit (for damage of WHAT I dont know) had to be in cash. Once they came and "checked" the room, we were allowed to check out.
Stayed 1 night in Jun 2021
Response from Leo on 16 Jun 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

4/10 Poor

Andrew

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jun 2021
Response from Leo on 14 Jun 2021
Hi, Andrew! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
STAY AWAY!
Do not recommend to anyone to stay here. Felt unsafe and very nasty. Couldnt wait to get home ane take a shower.
Stayed 1 night in Jun 2021
Response from Leo on 11 Jun 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

8/10 Good

DeMetry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
It was a great stay.. plenty of space.. overall great
Stayed 3 nights in May 2021
Response from Walter on 8 Jun 2021
Hi, DeMetry. Delighted to see you liked our services. Keep this love coming Regards, Walter

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Hotel
AC WAS NOT WORKING. GOT ANOTHER ROOM AND THE REFRIGERATOR WAS NOT WORKING, THEY SWITCH IT TWICE AND 5 HOURS LATER NOTHING. ATTENDANT TOLD ME TO LEAVE AND GET A REFUND, THEY CHARGED ME FOR ONE DAY AND I WAS ONLY THERE FOR COUPLE HOURS. I HAVE A VIDEO OF THE ROOM BAD CONDITIONS. ALSO THE MANAGER WAS VERY RUDE/SARCASTIC..
Stayed 2 nights in May 2021
Response from Cheshta on 18 May 2021
Hi, Jose! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best facilities. Regards, Jacob

10/10 Excellent

Nasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Marie on 6 Apr 2021
Hi, Nasir! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Marie!

2/10 Terrible

Yadira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Joey on 30 Jan 2021
Hi, Yadira. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserved a room at $56 When I got there the clerk said my reservation was cancelled which I didn’t He proceeded to charge me $83 instead. I woke up with back pain because the mattress was so hard
Stayed 1 night in Jan 2021
Response from Bella on 25 Jan 2021
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED.
The beds and rooms do NOT look anything like in the pictures. I booked a room for someone for 1 night and the loveseat in the room had indentions like it was 20 years old. Room smelled weird and like cigarettes. The mini fridge was unplugged and left open and the a/c barely worked. The man working the front desk was only concerned with no “extra heads” staying in the room or it was going to be $10 extra. Even though only 1 person stayed in the room overnight I was stilled charged the extra $10 because it wasn’t me when the person went to check out of the room. It does not mention anything about the security deposit or the “extra heads” fees during booking, only on a paper stuck to the check in window. Also, I had no idea the security deposit was $50 cash only until I was trying to check in with no cash. Had to drive down the highway to an ATM. I didn’t receive a single welcome, thank you, enjoy your night or any directions to the room at all; only the mention of no extra heads or it’s $10 per person. I highly, highly recommend literally any other hotel around the area. I was charged around $70 for this stay. Never again.
Stayed 1 night in Jan 2021
Response from Marie on 14 Jan 2021
Hi, John! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed comfortable week
Stayed 5 days very happy
Stayed 1 night in Nov 2020
Response from Marie on 4 Dec 2020
Thanks for such a lovely review, Gary! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for (stay away)
I showed up and checked it the check in process was good and friendly. Got to the room the room smelled like a musty mold place. The bed cover was dirty and the whole place was just unacceptable. Carpet was red and the place need to be upgraded. The pictures posted was not the room. You pay what you get for. I was there a hour and went to another hotel. They charged me a full night and I was there a hour. My card was not credited. for the other night. Upgrade the property. clean the bathrooms and stop the false advertising.
Stayed 2 nights in Nov 2020
Response from Bella on 3 Dec 2020
Sorry for the unpleasant experience you had with us, Christopher! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

6/10 Okay

Verified traveller

Business traveller
Unless you are a working man doing construction or any other job. Or you trying to take your side piece and not get caught this is the spot lol. Other than that this is not for you lol. Plus they want $100 on top of what you already paid, we had it for a week for a job. Very mad when asked for the extra $100 but glt it back when we left. Its not worth the $100 deposit lol
Stayed 5 nights in Oct 2020
Response from Jason on 12 Nov 2020
Hey, we are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Jason

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2020
Response from Christina on 17 Sept 2020
Thank you so much for the positive rating, hope to serve you soon with an amazing stay. Regards, Christina!

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheapest in the city so I guess you get what you pay for. My room did not look comforting at all. To be fair, they’re renovating some of the rooms but my room clearly wasn’t one of them. They had exceptionally good customer service.
Stayed 6 nights in Sep 2020
Response from Charlie on 17 Sept 2020
Hi, Anthony! We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, Charlie

2/10 Terrible

Will, Dothan, AL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged me more money than I paid on Expedia and then did not honor the room I had reserved on Expedia. I paid more for a smaller room
Stayed 1 night in Aug 2020
Response from Cheshta on 2 Sept 2020
Hi, Will! We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jacob

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Oyo
The air conditioner leaked and the carpet was wet. That's the only problem I had. With it
Stayed 2 nights in Jul 2020
Response from Ammy on 21 Jul 2020
Hey, thank you for ranking us highly and we are sorry for the trouble that you have faced. Your feedback also motivates us to work for a better future experience. Have a good day. Regards, Alex.

2/10 Terrible

Jennifer

Disliked: Staff & service
Stayed 1 night in Jul 2020
Response from Ammy on 12 Jul 2020
Hi, Jennifer! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Anni.

6/10 Okay

Heather

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Cheshta on 1 Jul 2020
Hi, Heather! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. It was recently remodeled. I’m a germaphobe, so I was pleased with the cleanliness! Staff was super friendly! Definitely will be back!
Stayed 1 night in Jun 2020
Response from Joel on 5 Jun 2020
Hey, thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Joel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2020
Response from Joel on 5 Jun 2020
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Joel

2/10 Terrible

Katharina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammed I think yes
The only experience I had was being scammed because they claimed they didn't receive a reservation for me. I never stayed here they still haven't refunded the money if it was a glitch so they suck as far as customer service goes in every way
Stayed 2 nights in May 2020
Response from Ammy on 4 Jun 2020
We are extremely sorry to know this, Katharina! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, George.

6/10 Okay

Dale

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The place is in the process of being remodeled, so the condition was not the best. The price was very low, so overall I can’t complain too much.
Stayed 1 night in May 2020
Response from Ammy on 4 Jun 2020
Apologies for the problems you had faced, Dale! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, George.

2/10 Terrible

Ricky

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures are fake
Stayed 3 nights in May 2020
Response from Marie on 3 Jun 2020
We are sorry for the inconvenience caused to you, Ricky! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Marie!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family’s and I, stay was pleasantly refreshing. The staff was very nice and understanding, they did everything to be sure we were comfortable and at ease with our stay. Clean rooms, affordable prices. Will gladly be staying again, on our next encounter.
Stayed 4 nights in Feb 2020
Response from Ammy on 20 May 2020
Loved to hear this. It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Marie.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Clerk was rude and demeaning. Left without staying. Never even got a key to room.
Stayed 1 night in May 2020
Response from Lucas on 5 May 2020
Something like this should not have happened, we are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Lucas!