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Reviews of Ngoc Phat Dalat Hotel

3 out of 5
Ngoc Phat Dalat Hotel
10 Ho Tung Mau Street, Ward 3, Da Lat, Lam Dong

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 80 reviews" "
Rating 8 - Good. 29 out of 80 reviews" "
Rating 6 - Okay. 14 out of 80 reviews" "
Rating 4 - Poor. 6 out of 80 reviews" "
Rating 2 - Terrible. 2 out of 80 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

4.8/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leong Xin Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel, it was a very comfortable stay, location is excellent too
Stayed 5 nights in Apr 2024

6/10 Okay

Patricia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff did not speak much English, they charged for the tinest thing, breakfast was poor, not helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

jo anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, totally walkable. Great breakfast, large guest room. We were in on a Saturday night above a wedding in the dining room, thankfully the music ended at 10:00 the front desk was extremely apologetic, just happy it didn’t go til the wee hours. Enjoyed it so much, we booked an extra night while we were there.

10/10 Excellent

Phiyen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Dalat
Amazing, magnifique view of the lake from the room The best view in any hotel I have stayed so far to include stays in hotels like Ritz or JW Marriott
Stayed 3 nights in Oct 2022

8/10 Good

Phat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Located right across the famous lake and underground mall
Stayed 1 night in Sep 2022

4/10 Poor

Quy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

James

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Windows not upgraded very very loud. Lied about “soundproof” room. Parking very bad!!!
Stayed 2 nights in Sep 2022

4/10 Poor

Xiao

Stayed 1 night in Oct 2020

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place
amazing place, great staff, wonderful breakfast my only 2 complaints are that the bed was to soft for me, so I ended up with a bad back that did not last long once I got a nice hard bed, and the other thing was the bidet hose did not have enough water pressure for me, but still an amazing place great staff, great area, would highly recommend this hotel and would still go and stay there again it is that nice
Stayed 3 nights in Feb 2020
Response from Xuan Sales on 25 Feb 2020
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than a three star hotel
A lovely hotel overlooking the lake.A pleasant walk into the town.The breakfast was buffet style with plenty of choice.The staff were charming.Very conveniently the airport shuttle stopped at the hotel for only 40000 dongeach a bargain.The bedrooms were spacious although the balconies are too small to sit on.
Stayed 3 nights in Feb 2020
Response from Xuan Sales on 20 Feb 2020
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

10/10 Excellent

Soh Ye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle available to and fro this hotel
Stayed 4 nights in Nov 2019

4/10 Poor

James, DaLat

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Watered down fruit juices, Chicken Curry without the chicken, No service provided unless asking for it. Always had to ask for napkins, salt, pepper...Then the derelicts arrived and started playing what sounded like bad Karaoke...
Stayed 9 nights in Sep 2019

6/10 Okay

Ngoc

Disliked: Cleanliness, property conditions & facilities
The internal was really worn out , our room underneat the hotel’s laundery room so the washing machine was spinning all night and it was pounding to your brain :( never stay here again .
Stayed 3 nights in Jun 2019

8/10 Good

LouisTan, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here, Hotel room are simple and elegant and the free breakfast are delicious. The location are quite noisy because in front of the hotel are Big C supermarket, many vehicle passing by and the music from the square around Big C are loud at night, luckily all the voice stop when the time reach 11pm.
Stayed 1 night in Jan 2019
Response from sales admin on 3 Mar 2019
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

4/10 Poor

David, Hong Kong

Liked: Cleanliness
Disliked: Room comfort
Very noisy. Close to a major road and a park people like to Kareoke in. Doors and windows don’t close very well so a lot of noise will leak in.
Stayed 3 nights in Nov 2018
Response from sa on 11 Dec 2018
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

10/10 Excellent

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with perfect location
It is a nice hotel at an excellent location. Not too far from the Center, still not in a crowded area. An ideal location. Room was good, spacious. I like that. My room was with city view, doesnt offer any good scenery though. Very spacious washroom, but some very basic amenities were missing-like no proper (very small) space for keeping soaps. I missed the variation in the breakfast, not much options. Still I would recommend this hotel because of location, rooms, comfort. Wifi was really good.
Stayed 3 nights in Nov 2018
Response from Sales Admin on 12 Nov 2018
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

10/10 Excellent

Trevor, Rotorua,NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel over looking lake. One of the best breakfast of any hotel we have stayed at. Short wolk to town. Beautifull large room with huge bathroom. Extremely helpfull staff.
Stayed 4 nights in Oct 2018
Response from Uyên - Sales Manager on 8 Nov 2018
Thank you for your feedback. We look forward to see you again next time. Best regards,

10/10 Excellent

Thu, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A return to Dalat, the foggy city.
This was my 2nd stay at this hotel since 2016 thanks to its great location that not only it faces the famous Hồ Xuân Hương lake but also it is a walking distance to most local shops and restaurants. There is no issues with the hotel services in regards to customer service, room cleanliness, amenities and the continental breakfast which was included in the package. They were awesome. And the price was right.
Stayed 2 nights in Oct 2018
Response from Sales Admin on 29 Oct 2018
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel is basically across the street from the lake. My room did not have a view but did not bother me. The bathroom was big enough to throw a party in it. Staff was super efficient and breakfast had a great variety. Walkable to the night market and Crazy House. Loved it.
Stayed 2 nights in Oct 2018
Response from Sales Admin on 26 Oct 2018
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, but Excellent Basic Hotel in Da Lat
It is a good hotel for the price. No frills but an excellent basic hotel. Breakfast was good with a lot of local fare. Be sure to follow the day tours and car rental, as it will bring you to a lot of good locations in Da Lat for a low price.
Stayed 1 night in Oct 2018
Response from Uyên on 11 Oct 2018
Thank you for your feedback. We would love to welcoming you here next trip!

8/10 Good

PurplePanda, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very centralise. Convenient spot.
Nice hotel, we enjoyed they stay. It was convenient for airpot transfer via shuttle service at Don40 000 per adult.
Stayed 3 nights in Aug 2018
Response from Sales Admin on 19 Sept 2018
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

8/10 Good

Sally E

Liked: Cleanliness, property conditions & facilities, room comfort
Attractive setting but rather far from the action
The Ngoc Phat Dalat hotel is right across from the lake, quite a lovely setting. We had a room with a view. However, this is quite far from the main part of town, perhaps a 15-20 minute walk. There are not many restaurants or services around. The room was big, decorated in a rather old-fashioned style. Comfortable bed, reasonable lighting. Breakfast was underwhelming though acceptable. Our main complaint was that the staff were rather cold and unfriendly, compared to other hotels in Vietnam where we stayed on our trip.
Response from Sales Admin on 18 Apr 2018
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

6/10 Okay

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Check in good, front desk good, service in restaurant poor
Stayed 4 nights in Mar 2018
Response from Xuan Sales Admin on 18 Mar 2018
Dear Mr/Mrs, Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

8/10 Good

Kok Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A conveniently located hotel.
Quite a good location. Opposite a lake. There is a Big C supermarket opposite, too. 15 minutes walk to the city centre, which is quite noisy. The only setback is that there is no air conditioning system. Overall, it's good.
Stayed 2 nights in Mar 2018
Response from Xuan Sales Admin on 11 Mar 2018
Dear Mr/Mrs, Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

10/10 Excellent

Eric, Northumberland UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel lake view
Lovely hotel with excellent staff, very helpful and attentive. Staff arranged local tours at very competitive rates.
Stayed 5 nights in Feb 2018
Response from Xuan Sales Admin on 9 Mar 2018
Dear Mr/Mrs Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much

4/10 Poor

Man, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air conditioner and have mosquitoes can't sleep
Since the hotel has no air conditioner, u need to open the window but when u sleep, some mosquitoes would visit u! Beware that it is easier to break the shower gel container since it is made by porcelain and is not fix well in the bathroom. We broke one by careless and need to pay. The breakfast is not good and have flies. The adv of this hotel is near the Big C so shopping is good for travellers.

8/10 Good

Foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Breakfast is good. Walking distant to night market and lake. Is just opposite Big C supermarket and shopping.

10/10 Excellent

joe, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Wonderful stay here! Clean, bright, spacious room, excellent breakfast, accommodating staff. Hotel is in a good location for beautiful views of the lake right across the street. Would definitely stay again.

8/10 Good

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip in Dalat
Good location , look to beautiful Xuan Huong lake . excellent food !

8/10 Good

Richard, Singapore

Liked: Cleanliness, staff & service, room comfort
Good hotel near Big C supermarket
Great to stay. Nice room although special request for high floor & free upgrade were not given. Wifi considered poor in this hotel; quite slow.

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was excellent. Friendly staff, good bed, very clean are just some of the points.The breakfast is a buffet. Most of the dishes are for asian palates. I mentioned this to the restaurant manager. She then asked me what we would like. The next day and the rest of our stay, we had muesli, croissants and yogurt, only for us. How accomodating was that?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for overnight stay and reasonable price.
A nice hotel. Staff were very helpful. Only downside was that the plug on the kettle exploded leaving a charred mark on the wall, but thankfully didn't harm anyone. We informed the hotel staff but they didn't seem overly concerned. Which was concerning!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

van, Sugar Land, Texas

Disliked: Staff & service, property conditions & facilities
Close to tourist area
Not very friendly nor helpful hotel staff. Nice Victorian decor. No air conditioning.

8/10 Good

SS, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Airport shuttle drops off and picks up at this hotel.

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Had a nice stay here. The rooms are quire spacious and the internet was fast. Walking to town was not to far and there is a mall just across the street. Free breakfast at the restaurant was just okay (not many options) but also had dinner there and it was really good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful view of the lake. Convenient supermarket across the road. Bit noisy at nite from heavy vehicles hooting.

8/10 Good

Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location by the lake, beautiful French architect and deco!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overlloking the lake
Plush accomdation with direct airport to hotel transportation. Great view of the lake. Convenient transportation to town or else where. The staff can arrange for anything including a bus ride to Nha Trang which I recommend. It's about a km from town proper and is walkable, however, taxis are cheap.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Khanh-Van, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel! Customer service was top notch and room was nice and clean.

10/10 Excellent

William, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's an excellent hotel at a good price and good loaction.

6/10 Okay

Irang

Travelled with family and small children
Liked: Staff & service
시내와 야시장이 가가워서 좋았지만, 에어컨이 없어서 불편했다.(덥지는 않았지만 끕끕함이 장난아니였다.)
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
satisfied.
very good hotel. clean and convenient. there are Big mart, lake near by hotel. All step was kind. And!!! breakfast was very delicious. good!
Stayed 2 nights in Jan 2023

8/10 Good

TAESUCK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮아요1
주변이 산책하기 좋습니다. 호텔시설도 좋습니다.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Gippum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 시내에서 그리 멀지도않고 조용하니 좋았어요
Stayed 2 nights in Feb 2019
Response from Uyên - Sales Manager on 11 Feb 2019
Thank you for staying! I do hope to welcome you next time!!

8/10 Good

EUNHYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
서비스 최고
숙소가 춥기는 하지만 직원들의 친절, 진짜 맛있는 조식이 이 숙소를 좋은 경험으로 남기게 해줬다. 물론 숙소가 히터가 없고 달랏은 춥다는 것을 감안해 고객 편의성으로는 좀 떨어지나 접근성, 서비스가 좋아서 다시 택하라고 하면 택할 수도 있을 듯합니다.
Stayed 1 night in Jan 2019
Response from Uyên - Sales Manager on 11 Feb 2019
Thank you for your staying! I do hope to welcome you next time!

8/10 Good

Erich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Urlaubshotel
Gutes Hotel etwas vom lauten Zentrum entfernt. Ideal für einen schönen Urlaub. Service und Rezeption sehr hilfreich.
Stayed 3 nights in Oct 2018
Response from sales on 11 Dec 2018
Greetings from Ngoc Phat hotel Dalat. We would like to thank you for taking the time to review your recent stay with us. We appreciate your positive feedback which we will certainly share with the team. We would be delighted to welcome you back to our hotel in future. Thank you very much