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ITZA Hotel Boutique Internacional

4.0 star property
Hotel in Cuenca with 2 restaurants and free breakfast

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Photo gallery for ITZA Hotel Boutique Internacional

Experience the grandeur of a classic European-style hotel, featuring ornate facades, spacious interiors, and a tranquil urban setting.
Experience the classic charm of our lobby, featuring a high ceiling, patterned floor, and comfortable seating areas.
Welcome to our lobby, featuring a checkered floor, a reception desk, and comfortable seating for guests.
Enjoy a warm and inviting dining experience with a mix of seating options and lush greenery.
Stunning interior with a grand staircase, plush sofa, and elegant design.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

1 bedroom, premium bedding, down duvets, Select Comfort beds

Presidential Suite

Highlights

Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Balcony

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Twin Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Down duvet
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Twin Room, City View

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Twin Room, City View

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Down duvet
Select Comfort bed
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Junior Double Room, 1 King Bed, Balcony

1 bedroom, premium bedding, down duvets, Select Comfort beds

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Down duvet
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, No Windows

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Room, No Windows

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Down duvet
Select Comfort bed
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room, 1 Queen Bed, City View

1 bedroom, premium bedding, down duvets, Select Comfort beds

Luxury Room, 1 Queen Bed, City View

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Down duvet
Select Comfort bed
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, No Windows

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Twin Room, No Windows

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Separate bedroom
Blackout curtains
Down duvet
Select Comfort bed
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds
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About the area

Map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104

What's nearby

  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Calderon Park - 3 min walk - 0.3 km
  • Plaza Rotary Market - 7 min walk - 0.6 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km
  • Alejandro Serrano Aguilar Stadium - 17 min walk - 1.5 km

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 8 min walk
  • Cuenca (CUE-Mariscal Lamar) - 10 min drive

Restaurants

  • ‪Negroni - ‬3 min walk
  • ‪El Confesionario - ‬2 min walk
  • ‪Hot Dog del Tropical - ‬3 min walk
  • ‪Raymipampa - ‬2 min walk
  • ‪Le Bistro - ‬2 min walk

About this property

ITZA Hotel Boutique Internacional

Upscale hotel located in Downtown Cuenca
Consider a stay at ITZA Hotel Boutique Internacional and take advantage of free cooked-to-order breakfast, a free food/drink shopping service and a terrace. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and local and international cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this hotel include:
  • A round-trip airport shuttle (surcharge), tour/ticket information and smoke-free property
  • A lift, a front desk safe and concierge services
  • A TV in reception, free newspapers and a 24-hour front desk
Room features
All guest rooms are individually decorated, and boast comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Select Comfort beds and down duvets
  • Heated floors, rainfall showers and hairdryers
  • 52-inch Smart TVs with premium channels
  • Wardrobes/cupboards, a personal chef and free tea bags/instant coffee

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants

Restaurants on site

  • ITZA WHISKY LOUNGE
  • SANTO PLACER
  • ZAZA 360

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch smart TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Itza Internacional Cuenca

Frequently asked questions

Is ITZA Hotel Boutique Internacional pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at ITZA Hotel Boutique Internacional?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at ITZA Hotel Boutique Internacional?

Checkout is at 1:00 PM.

Does ITZA Hotel Boutique Internacional provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM-8:00 PM on request. A fee of USD 25 per vehicle applies.

Where is ITZA Hotel Boutique Internacional located?

Located in Downtown Cuenca, this hotel is steps away from Calderon Park, Church of Santo Domingo and New Cathedral of Cuenca. Convent of the Assumption and Esqueletologia Museum are also within 5 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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ITZA Hotel Boutique Internacional Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 41 out of 46 reviews
Rating 8 - Good. 2 out of 46 reviews
Rating 6 - Okay. 0 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Great intimate boutique hotel, in the middle of everything.
Stayed 3 nights in Apr 2023

10/10

The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Stayed 4 nights in Jan 2025

10/10

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Stayed 1 night in Jul 2024

10/10

Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.

10/10

Beabar.utiful view from the rooftop
Stayed 1 night in Aug 2023

10/10

ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.

8/10

Very good

10/10

I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Stayed 3 nights in Feb 2023

4/10

Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.

10/10

Una grata sorpresa en Cuenca: un boutique hotel que combina encanto y comodidad. La decoración es de muy buen gusto, la ubicación es extraordinaria y la infraestructura, sorprendentemente moderna, se integra de manera armoniosa en una casa de arquitectura antigua. ¡Altamente recomendado!
Stayed 2 nights in Feb 2025

10/10

Stayed 2 nights in Jan 2025

10/10

Stayed 2 nights in Sep 2024

10/10

Stayed 2 nights in Jul 2024

10/10

Stayed 1 night in Jan 2024

10/10

Stayed 2 nights in Jan 2024

2/10

El cuarto muy pequeño no es para cuatro peormente para cinco. Ademas indicaron que no incluia impuesto ni servicio que expedia estaba equivocado en la tarifa. Un engaño
Stayed 3 nights in Nov 2023

10/10

Stayed 1 night in Oct 2023

10/10

Es realmente un boutique hotel de lujo en todos los aspectos. Calidad de sabanas almohadas toallas. Desayuno a la carta incluido. Detalles como al haberseme quedado mi afeitadora, fueron a la farmacia y en 10 minutos me trajeron una de cortesía. Eso es lo que uno espera de un hotel de lijo...felicitaciones
Stayed 1 night in Oct 2023

10/10

Un hôtel très proche du centre ville et pourtant offrant un calme idéal. Très beau! Le personnel très sympathiques. Le petit déjeuner excellent et chic.
Stayed 4 nights in Aug 2023

10/10

Excelente
Stayed 1 night in Aug 2023

10/10

Xx
Stayed 1 night in May 2023

10/10

Stayed 2 nights in May 2023

10/10

Stayed 1 night in Jan 2023

10/10

Stayed 1 night in Jan 2023

10/10

Stayed 3 nights in Dec 2022