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Hotel Inca Real

3.0 star property
This Downtown Cuenca retreat balances urban convenience with garden serenity, creating a perfect home base for travelers who want both relaxation and city access.

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Hotel Inca Real sits in the heart of Downtown Cuenca, where travelers find a peaceful garden sanctuary amid urban shopping. The property offers practical comforts like in-room WiFi and dry cleaning services, plus a welcoming library and bar for unwinding after city explorations.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double or Twin Room

Living area

Standard Double or Twin Room

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 1 Queen Bed

View all photos for Single Room

Television

Single Room

  • 25 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

Flat-screen TV

Family Room

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Champagne service

Standard Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Quadruple Room

Flat-screen TV

Standard Quadruple Room

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
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About the area

Downtown Cuenca, a neighbourhood in Cuenca, is home to Hotel Inca Real. New Cathedral of Cuenca and Casa de los Arcos Art Museum are local landmarks, and some of the area's activities can be experienced at San Francisco Plaza Market and Plaza Rotary Market. Looking to enjoy an event or a game while in town? See what's happening at Alejandro Serrano Aguilar Stadium or Pista De Bicicross Bmx Cuenca. Visit our Cuenca travel guide
Map
General Torres 8-40, Cuenca, Azuay, EQ 010110

What's nearby

  • Santo Domingo church at night, as seen from a rooftop on Park Calderon
    Calderon Park
    2 min walk - 0.2 km
  • Aerial View of New Cathedral in center of Cuenca, Ecuador
    New Cathedral of Cuenca
    2 min walk - 0.2 km
  • Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba
    Río Tomebamba & Calle Larga
    10 min walk - 0.9 km
  • University of Cuenca's Orchid Garden
    5 min walk - 0.5 km
  • San Sebastian Plaza
    7 min walk - 0.6 km

Getting around

  • 14n - Antonio Borrero Station
    8 min walk
  • Gaspar Sangurima Tram Station
    13 min walk
  • Cuenca (CUE-Mariscal Lamar)
    14 min drive

Restaurants

  • Nevius Coffee Rooftop
    4 min walk
  • Chocolateria Dos Chorreras
    2 min walk
  • Hot Dog del Tropical
    4 min walk
  • Angelus by Tutto Freddo
    4 min walk
  • Negroni
    5 min walk

About this property

Hotel Inca Real

Hotel located in Downtown Cuenca
You can look forward to shopping on-site, a garden and a library at Hotel Inca Real. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • A banquet hall, concierge services and luggage storage
Room features
All guest rooms at Hotel Inca Real boast perks, such as premium bedding, in addition to amenities, such as free WiFi and safes.
Other amenities include:
  • Flat-screen TVs with cable channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Library
  • Shopping

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Property is also known as

Hotel Inca Real
Inca Real
Inca Real Cuenca
Inca Real Hotel
Inca Real Hotel Cuenca
Hotel Inca Real Cuenca
Inca Real Cuenca
Hotel Hotel Inca Real Cuenca
Cuenca Hotel Inca Real Hotel
Hotel Hotel Inca Real
Inca Real Hotel
Inca Real
Hotel Inca Real Hotel
Hotel Inca Real Cuenca
Hotel Inca Real Hotel Cuenca

Frequently asked questions

Is Hotel Inca Real pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel Inca Real?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Inca Real?

Check-in start time: noon; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Inca Real?

Checkout is at noon.

Does Hotel Inca Real provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 applies.

Where is Hotel Inca Real located?

Located in Downtown Cuenca, this hotel is steps away from San Cenaculo Church, San Francisco Plaza Market and Convent of the Assumption. Church of Santo Domingo and New Cathedral of Cuenca are just steps away. Gaspar Sangurima Tram Station is 13 minutes by foot and Unidad Nacional Tram Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Inca Real Reviews

8.4

Very good

9.0

Cleanliness

9.4

Location

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 16 out of 36 reviews
Rating 8 - Good. 15 out of 36 reviews
Rating 6 - Okay. 1 out of 36 reviews
Rating 4 - Poor. 3 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet despite being only one block from the main plaza. Beautiful old building and has some unloved creaking floors but that's part of the charm.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo hotel.

Muy buena relación calidad - precio
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we want to take a shower, the hot water did not work properly
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Magnifique hôtel mais pas adapté au sommeil

Hôtel traditionnel avec de jolis patios bien situé dans la ville . Mais impossible de dormir pendant 3 nuits : mauvaise insonorisation des chambres : celles situées autour du 1er patio bénéficient de la sonnette de la porte d entrée à chaque entrée ou sortie et de la mise en place du petit déjeuner avant 7h sans compter la musique d ambiance et l absence de rideaux occultants . Le petit déjeuner n’est vraiment pas à la hauteur du cadre surtout à partir de 8h30 : peu ou pas de fruit ( en équateur !) , éventuellement des bananes sur demande, pas de yaourt et un buffet peu achalandé .
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. So authentic. The staff is simply excellent. Few speak English well but I don't have a problem with that. And they are all very patient and friendly. Location is great. Just a couple of blocks away from Parque Calderon, center of old town. The only thing that bugged me a little is how long it takes for hot water to come out of shower. But once I knew that, just let it run before getting ready to jump in. There's restaurant on site and it's pretty good. Breakfast is great. Fruit, juice, coffee, bread, eggs, more than I can handle. Highly recommend.
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice colonial house in Cuenca. The rooms are old, but that is the charm. Some bathrooms could look "newer" but all are functional. Staff super friendly and attentive, breakfast was good.
Stayed 6 nights in Apr 2019
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un encanto ! Tan por la amabilidad de sus empleados que por el entorno general. Ese hotel es una verdadera casa con su toque unico, sus historias, y un encanto inolvidable ! Lo hemos pasado muy bien.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 200 yr old building renovated to become a hotel. Very helpful staff...great atmosphere.
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
This was a great hotel. I really like the historical feel.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomiendo con toda confianza

Fue muy corta visita pero muy muy buena en este sumamente lindo hotel. Quien lo disenio le saco el 100% de sus posibilidades.......Muy hermoso y practtico Y todos los que trabrajan alli son super buenos, amables y eficases.
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, friendly staff and very helpful. Good food. A very unique hotel. My friends and I would definitely choose Hotel Inca Real again.
Stayed 3 nights in Oct 2018
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lo máximo!

Perfecta atención del personal del hotel, delicioso desayuno, parking, habitación, todo relajantemente espectacular!
Verified

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

The hotel is an old home converted to a hotel. It has great charm and its a beautiful property. The rooms are a bit old and need some upgrading, but that did not detract one bit from our experience. The hotel staff was amazing, they catered to our every need. Since we cannot include any personal details in this review, I'm going to just call her C. from the front desk help us immensely. Anything we would ask they would run and get or take us to get it. I cannot say enough of our experience at this hotel. The hotel is located at the center of the historic city, walking distance to all the sights. I would recommend and intend on returning with my family again.
Verified

4/10 Poor

silvia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Cama incomoda, amanecí con dolor de cuerpo. Servicio de limpieza no se informa de que habitaciones están ocupadas, ya que entraron a la habitación estando descansando.
Verified

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Sehr freundlicher Empfang. Ausgesprochen hilfsbereites Personal, nette Umgebund, gutes Essen.
Verified

4/10 Poor

Tatjana

Liked: Cleanliness, room comfort

Charming property with improvement needed

Good location hotel with walking distance to tourist attractions. I got a big room with old-fashioned TV and bath-room, which is in need of a renovation. The sleepy receptionist could be more friendly and professional. However the lousy check-in was nicely compensated by elegantly served breakfast. Some hotel staff was very helpful and provided high-standard customer service.
Verified

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

viaje de placer/negocio

El servicio fue my professional y Bueno. Hotel es limpio y agradable. el Costo era muy razonable.
Verified

8/10 Good

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great plaster ceiling

Great location, within walking distance from main attractions. I received a room upgrade at check in, something that never happens to me.
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

From the moment you enter the 18th century remodeled hotel, located in the old section of Cuenca, you notice the friendly staff. free breakfast buffet is outstanding. I can only recommend, highly, you rstay at this hotel when in Cuenca.
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort

Lots of character, great price and location.

Overall convenience and comfort. Good price .Hotel restaurant is satisfactory and convenient as there aren't many options in the immediate area.
Verified

2/10 Terrible

Ricgard & Luisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Very dissapointed

The Hotel in general needs a facelift. We were disappointed at the point that we did not spend even one night in the hotel. The room was long and narrow and the floor had carpet over an unleveled floor that feels your feet will pass through; the area to hang your clothes was even to small for two people. The bathroom was untidy, no hair dryer, the shower area was small and dingy that we could not see taking a shower there.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Restaurant in the Inca Real Hotel.
Verified

8/10 Good

tony peters

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally locacted to all the places and things we

The hotel had a charm about it that we loved. The front desk receptionists were the best. Anna Maria was most helpful and Emma was outstanding. We felt like family. Freddie in the restaurant was very attentive and altogether the experience was refreshing. We will recommend this hotel to all our friends. In fact when we got back to Quito, we did recommend it to two gentlemen visiting from Switzerland and they assured us that they will stay there, since we supplied them with the names of the employees and told them to let them know how highly we thought of them.
Verified

8/10 Good

Otto

Liked: Staff & service

Zimmer sehr bescheiden für den Preis

Buchung über Hotels.com bescherte uns ein sehr bescheidenes Zimmer im hinteren Bereich des Hotels. Eher klein und dunkel. Der Service sowie das Frühstück waren ausgezeichnet. Die Lage ist zentral.
Verified

10/10 Excellent

Chortovka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel within walking distance to shopping and dining. Close to a neighborhood park. Lovely old building that's been refurbished. Fabulous tapas restaurant on the premises.