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Reviews of Zar Colima

3.5 out of 5
Zar Colima
Carr.Guadalajara-Colima Km 148, El Trapiche, Cuauhtémoc, COL

Reviews

7.8

Good

Rating 10 - Excellent. 105 out of 336 reviews" "
Rating 8 - Good. 129 out of 336 reviews" "
Rating 6 - Okay. 57 out of 336 reviews" "
Rating 4 - Poor. 25 out of 336 reviews" "
Rating 2 - Terrible. 20 out of 336 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bertha

Stayed 1 night in Jan 2024

10/10 Excellent

Ramiro Reyes

Stayed 5 nights in Nov 2023

6/10 Okay

JUAN

Liked: Cleanliness, staff & service
Disliked: Amenities
Water sing damage and the floor damage too some parts and too much noise too the customers and before rent room including good breakfast and now is separated and not good breakfast thas may last time rent this hotel
Stayed 1 night in Sep 2023

8/10 Good

Diana

Stayed 6 nights in Aug 2023

8/10 Good

LUIS

Travelled with partner
Liked: Staff & service
Staff was helpful and friendly. Property and amenities are in need of a huge upgrade.
Stayed 2 nights in May 2023

8/10 Good

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very good access to the highway; felt welcomed Room looked new
Stayed 1 night in Feb 2023

2/10 Terrible

TSUNG CHI

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had two Pay twice because the property didn’t get the payment from Expedia. No smart tv, dirty swimming pool, far away from The city. Hope to get my money back soon from Expedia.
Stayed 1 night in Feb 2023

8/10 Good

Leonel

8/10 Good

WALLACE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The grounds are beautiful, and the swimming pool area is very secluded and well landscaped. The hotel is under major renovation, and it is looking pretty good. The breakfast lady is very kind and friendly, and the food is just OK. The front desk staff tends to be indifferent, and not very friendly. I have stayed here before, and there always seems to be an issue with turning the television on and using the control. It has been this way for a year. Overall, I would give this hotel, a good rating, and I will definitely stay here again.
Stayed 1 night in Dec 2022

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pick someplace else if you don’t want to be extorted for more money and have your bags held as ransom to get you to pay their hidden charges for tourists.
Stayed 1 night in Nov 2022

2/10 Terrible

robert

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
These criminals extorted additional money and held her luggage as ransom to get her to pay. Stay away from these unscrupulous business people who have hidden charges to grab additional fees after you prepay with Orbitz.
Stayed 2 nights in Nov 2022

4/10 Poor

Jessica, West Covina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was extremely dissatisfied with the hotel. The room was dirty. I had to request new bath towels as they were filthy when I checked in and observed to be used. The hotel has no hand towels and they only provide 2 towels per room. They also have no irons or ironing boards. I would never stay here again and only did so as it was suggested in the event invite we received. The alleged included breakfast in their website is false as we had to pay 100 pesos which is not much but the food was trash. They pretty much only served refried beans and bread and lucky if you get a cup of coffee or juice as they charge you first and then you serve yourself whatever food is left.
Stayed 2 nights in Mar 2022

2/10 Terrible

Amparito

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I stayed here before and it’s really gone downhill. The rooms have broken fixtures and in general are looking very run down. I say rooms because I moved rooms multiple times due to issues - leaking AC unit flooding the room and the next room smelling like smoke. My family had two rooms so in total I saw 4 rooms each with problems. In addition to the problems the evening man on staff was rude and unacommidating. Each room only had two (very rough and old) bath towels (no hand towels). When we asked for more he seemed offended and questioned how many guests we had. I will say the cleaning staff did a good job each day but be aware they don’t listed to the do no disturb sign - they come to clean regardless. Last complaint was that I stayed one week and every day had to get my keys reactivated. I’ve worked in a hotel. That’s not normal.
Stayed 6 nights in Feb 2022

10/10 Excellent

Abelardo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and affordable.
Stayed 4 nights in Apr 2021

6/10 Okay

Trinidad

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
They had coakroaches in hotel
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel a few times a year, I’ve enjoyed the location, staff and accommodations. Breakfast is good too.
Stayed 1 night in Apr 2021

2/10 Terrible

Hector

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible no handicap acces
Stayed 4 nights in Jan 2021

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay. Thank y'all (:
Great Stay. Comfortable bed and cleanliness. Tv not so great. Shower took a bit to warm up for hot water but amazing after that. Some ice machine or on side could be helpful
Stayed 1 night in Jan 2021

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great location
Nice clean room
Stayed 1 night in Jan 2021

10/10 Excellent

Allen, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location righ off the road.. perfect to take a break or to explore the city
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Okay for a quick stay, very friendly/helpful staff
The staff was lovely, the wifi worked great. But the shower in our room was a weird old gross built-in that I could not use. We only stayed one night and already moved rooms once (to switch from 2 doubles to a King bed) so I just decided to forgo my shower.
Stayed 1 night in Dec 2020

8/10 Good

vanessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent hotel for short stay. Breakfast crew very friendly.
Stayed 1 night in Feb 2020

6/10 Okay

daniel

Travelled with family
You get what you pay!
Only reason i stayed was it is pet friendly, Very noisy next to highway, bathroom needs cleaning,
Stayed 1 night in Feb 2020

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colima hotel
Zar Colima Good points 1) Accept dogs at a charge of $150 peso's per night 2) Night gardens and pool 3) Clean hotel 4) Location. Close to city center Bad points Internet is very poor and doesn't work on 3rd floor. When my wife reported this to front desk. The reply was we know Internet doesn't work on floors 2 and 3. If this is the case why not improve the internet by installing routers on each floor? If you need Internet then go else where.
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Ervey, California

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it’s ok except that if you reserve via internet breakfast it’s not included
Stayed 1 night in Sep 2019

6/10 Okay

Miguel Angel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Un poco decepcionante
El hotel en general está aceptable solo hay detalles que no me agradaron, a las instalaciones les falta mantenimiento por ejemplo la regadera que contaba con opciones configurables pero no servía pues todos los botones estaban rotos. También pedí una plancha y casi quemó mi traje porque la base ya estaba muy mal y con plástico quemado. Y en la mañana siguiente la recamarista abre la puerta para entrar para revisar si aún seguíamos ahí, lo cual se me hizo muy mal pues podría revisar en recepción o tocar y esperar a que se le abra no meterse y ya que las habitaciones no cuentan con teléfono tampoco te pueden marcar ni se puede llamar a recepción por lo que cualquier otra cosa que necesites hay que bajar al lobby. No cuenta con restaurante, solo sirven desayunos hasta las 11 a.m.
Stayed 1 night in Mar 2019

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, friendly
Great price for nice quality facility, wonderful staff
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport , very clean and staff is very kind and helpful. The staff who serves breakfast super nice!!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would help if they had an elevador to get to the upper floors. Thank you
Stayed 3 nights in Dec 2018

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great, location ideal for easy access to freeway. Great breakfast.
Stayed 1 night in Aug 2018

4/10 Poor

eduardo, mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The registration was bad, they did not find the reservation, they had to communicate with expedia to ask for help in the location of the reservation and the whole procedure lasted more than 90 minutes that I had to wait. The fourth did not have a hand towel and upon request they limited themselves to pointing out that they did not handle this service. The hotel had breakfast included and was never informed of the same, I noticed this situation when leaving the room.
Stayed 1 night in Jul 2018

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It's an amazing and comfortable place to stay

8/10 Good

Julian, Sunnyside, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
I was thrilled that the own owner or manager was very attentive and had one of the best customer service experiences. The engineer personally helped (I'm under the assumption he was the owner or manager", I was greeted with respect and also noticed that the hotel had business events both nights that I was there, to me that really speaks highly of this hotel establishment and the way it is managed! If I had one thing to change to make the experience better, it would be to update the showers (maybe not something too fancy but in well working condition).
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel out of the city noise
This hotel is nice to be confortable and rest every one in the staff Es very nice and reliable.I came Tu this hotel to recuperate from a née problem every body made me fell better because the staff was willing to helped me in my needs before I staid for 33 days and no I am back
Stayed 2 nights in Jan 2018

2/10 Terrible

maria, long beach, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Grounds looked nice. Room was dirty. Beds were made but when covers were opened sheets had hair and food particles. Immediatelywalked out and asked for a refund.
Stayed 6 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and good access.
Stayed 1 night in Jul 2017

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
OK Close to Airport
My wife and I wanted a place close to the airport for a couple of nights. The check-in was easy and the room was very nice and modern looking. I did get a little "attitude" when I asked for another towel. (The room had 1 hand towel and one bath towel only so I asked for a 2nd bath towel). There was no coffee as described. If there was, it was not mentioned to us. We had to cross the busy highway to the OXXO (like a 7-11) if we wanted coffee or snacks. Also, there was a daily breakfast the apparently we were not eligible for because we booked through hotels.com. Overall it was a nice place to say.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
shower
Nice place was disappointed with the shower Othe

8/10 Good

leo, san francisco

Liked: Cleanliness
Disliked: Staff & service
Beds are very hard afteroll everything was fine

8/10 Good

Chris , Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is located just outside of the town right off the highway. No restaurants near by have to go to town about 5 minutes away.. has a nice pool area but didn't use, wasn't too noisy but room was away from highway. Lots of parking with security.

6/10 Okay

Armando, Monterrey, Mex

Liked: Cleanliness
I liked the rooms and the bathroom and overall services though the front desk service might be improved

6/10 Okay

colima's trip

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
JUST OK!
The hotel is hard to find, front desk lady not friendly. Theres not elevator! Not telephone in the room, room key did not work couple of times.... Bed was really hard. pool was ok. You must have a car if you want to go out of the hotel. 10 min away from city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Nice hotel, very friendly staff, comfortable rooms and even is away from the town is very easy to get around. The only thing they need to offer is ice, is not safe going to kiosko(convenient store) late because you have to cross the highway to get it. The ladies in the restaurant are very efficient and sweet!
Room

8/10 Good

Polo, Las vegas nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colima, mex
Excellent service! The only bad part was the wifi no signal in the rooms.

4/10 Poor

Claus, Puerto Vallarta

Liked: Cleanliness
Disliked: Staff & service
Less than Expected
Most important: The description on Hoteles.com in not correct -the hotel has no restaurant!!! They serve breakfast only - and the most worse I had in my life ever: 2 slices of toast, butter, marmalade, 1 juice, coffee or tea. The hotel is situated in the middle of nowhere. You need a car to find a restaurant.