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Hotel Serenna

3.0 star property
Travelers can dive into the outdoor pool for a refreshing swim or start their day with a cooked-to-order breakfast at this convenient property

Choose dates to view prices

Hotel-Ito offers a practical outdoor pool for cooling off and a freshly prepared breakfast to fuel morning adventures. Guests appreciate the free WiFi throughout the property, complimentary self parking, and the security of having front desk staff available 24 hours a day.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Room service
The current price is RM349
RM415 total
includes taxes & fees
26 May - 27 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Serenna have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Serenna?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at Hotel Serenna on 26 May 2026 start from RM349, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Serenna pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Serenna?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Serenna?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Serenna?

Checkout is at 1:00 PM.

Where is Hotel Serenna located?

Situated in Cuatro Ciénegas, this hotel is within a 10-minute walk of Venustiano Carranza Museum, Cuatrocienegas Central Plaza and San José Church. Genesis Museum and Carranza Museums are also within 10 minutes.

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Reviews

Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 58 out of 103 reviews
Rating 8 - Good. 32 out of 103 reviews
Rating 6 - Okay. 9 out of 103 reviews
Rating 4 - Poor. 3 out of 103 reviews
Rating 2 - Terrible. 1 out of 103 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Very enjoyable stay, would return
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

ATSUSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quality for all
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Maria de los Angeles

Liked: Staff & service
.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Too many restrictions regarding coolers and drinks, noisy neighborhoods, not nice. Facilities ok
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tienen restaurante
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Algo muy bueno: La habitación y las sábanas muy limpias. Manténganlo así por favor. Es algo que yo busco en un hotel y definitivamente volvería a este hotel. El personal muy amable, muy buena ubicación. El desayuno bueno, sencillo pero muy bueno. Fruta, café, huevo, pan, cereal, tipo hotel americano.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

JERONIMO

Excelente hotel, limpieza. Muy buen desayuno, solo que se acaba y no están al pendiente para resurtir, pides y se tardan.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Ana Claudia

Liked: Staff & service
Disliked: Amenities
No abastecen el área para tomar desayuno , si llegas media hora después ya no hay casi nada para comer
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elvia Verónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable, limpieza excelente, bonitas instalaciones
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza de las habitaciones muy bien, el personal muy amable y atento. El hotel muy bonito y cómodo
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene un estacionamiento pequeño al lado del hotel la alberca muy bonita el desayuno que esta incluido en tu reserva tiene muy poca variedad
Stayed 2 nights in Mar 2026
Verified

8/10 Good

jorge rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jazmin

Liked: Cleanliness, amenities, property conditions & facilities
Céntrico , cómodo , fácil de llegar y muy tranquilo
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

JAASIEL

Liked: Cleanliness, property conditions & facilities
LES FALTA MAS PROGRAMACION EN TV. LA HABITACION ES ACEPTABLE, EL PERSONAL FUE AMABLE.
Stayed 1 night in Feb 2026
Verified

8/10 Good

rosaura

Liked: Cleanliness, staff & service, amenities
La habitación el único detalle que tuvo fue la chapa del baño ya estaba desgastada y no servía, en cuanto al servicio del personal muy bueno y amables muy oportuna la atención para solucionar el detalle de la chapa de la puerta.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

José

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue muy rápido, un trato amable y sin contratiempos .
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities
Exelente servicio y muy buenas instalaciones
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente,todo muy bien servicio, comida, cuarto, ubicación y muy bonito el hotel
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rosa Ana Arias

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación esta bien pero,no tiene ganchos para la ropa hace falta una silla o perchero para las bolsas .
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es lindo y acogedor, el servicio por parte del personal es muy bueno, todos son muy amables y accesibles
Stayed 1 night in Dec 2025
Verified

8/10 Good

Juanita

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El personal muy amable
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rosa María

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estaba limpia y el personal fue amable. El área de desayuno tiene las sillas sucias y tuve que pedir varias veces que me llevaran alimentos que ya se habían terminando, no hay revisión constante en esta área. El agua de la alberca está helada.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Karen Anel

Liked: Cleanliness, property conditions & facilities
Muy agradecidos con las atenciones de Victor en nuestro tour.
Stayed 2 nights in Dec 2025