Hotel Dekat Crossroads Mall

"The rooms have been recently remodeled. When I got to my room there was a 50' extension cord leading to a charger for the window shades. I reported it to the front desk and they had maintenance come and remove it. I had a King bed room. The only chair was the deak chair. There was plenty of room for a comfortable chair or even a lobe seat, but nothing was in the area except an end table. An end table with no seat next to it. Humm. They said they were still working on getting the rooms...

"Room temperature was erratic. Bed very uncomfortable. No body soap in shower — completely empty."

"Excellent location. Walkable food options. Quiet, safe. Hotel attached to free parking ramp."

"Friendly staff great breakfast easy check-in good pool"

"It was in a great location! Breakfast and coffee every morning very convenient. Swimming pool was nice. Free laundry facilities was extra bonus since our stay was 7 days. Definitely recommend🤗"

"Clean room"

"Trash was all over the floor in the hallway, walked into the room to see bugs all over the place and the room looked like it was never cleaned from the guest before. Walked back to the front desk and checked out. The employee was not at all surprised when I mentioned the bugs. Spent about 5 minutes there."

"We had a very nice stay. The lobby area is large and has a lot of chairs, so it's a nice area to sit in and relax. They even have some games, like a pool table and a big Connect4 game for kids. We also really liked their breakfast. They had a good variety of food, and it was better quality than most hotel breakfasts I've had. The only drawback was our room setup. Although the room was called a "suite," it wasn't what I would consider a true hotel suite in terms of having two separate rooms...

"Great stay again! One of our favorite places. :) we will be back!"

"Everything was incredible. 10/10, will return."

"Great property. Very unique, convenient and clean"

"New property, kind of odd set up with lobby on 2nd floor. Great clean room. Need a level 2 charger in garage, I thought Hilton was commited to doing that."

"Cameron was incredibly sweet throughout the entire check-in process and made us feel very welcome. The rooms were clean and well maintained. The customer service was exceptional from everyone we interacted with, from the front desk staff to housekeeping. The entire team went above and beyond and truly made our stay enjoyable. My only suggestion would be to extend the breakfast hours, but otherwise everything was wonderful."

"I arrived after midnight for a late check in and when I got up to my room the AC wasn't working. The front desk staff said there was nothing they could do and could not issue a refund. He also stated there was no emergency maintenance and no replacement rooms he could give me and they were fully booked on a Tuesday. He took down my number and said he'd have a manager call me. I ended up having to go to another hotel but I have not been contacted or refunded for a place I did not stay."

"Fire alarm flashing the entire night over the bed."

"Very nice! Great bed. Only stayed one night. Would definitely stay again."

"Clean, very comfortable. No ice machines on the floor, but the staff had bags of ice for guests in the lobby fridge. We were there participating in the Ironman race and the staff was very helpful with food to go for a very early race start."

"Staff was helpful. Room was pretty well kept except the toilet seat was broken and the faucet in the bathroom sink was loose and didn't shut off well."

"Our daughter’s wedding was held at the venue right next to the Element hotel. The convenience of the location to the venue was great! The availability of rooms, the type of rooms, the lack of controlling your room temperature, the fact that our rooms did not get cleaned or fresh towels offered daily, and the inconvenience of the parking garage bar code scanner were my least favorite parts of my stay here. After all, our friends and family brought business to this hotel for the wedding and not...

"great central downtown location. Staff were great and hotel was very clean, comfortable and safe. Stayed in a suite with kitchen facilities which was great for the time we were there. Parking is at the carpark next door and simple to arrange but is not covered in cost of the room. definitely recommend."